Massage Envy

Critical: Professionalism, QualityHorrible customer service. They cancelled massages that I had scheduled for my husband’s birthday a few hours before they were scheduled and refused to do anything to compensate for the significant inconvenience, not to mention the person on the phone was extremely rude when I called. They just kept saying “well, we’re not going to charge you for the massages today and you can reschedule for another date a month from now.” They had to cancel the massages because our therapist had a death in the family – totally understandable. I’m 100% okay with it being cancelled because of that and would not expect them to come to work with that kind of family emergency. The gal on the phone tried making it sound like I was blaming the therapist – I am/was not. This is no way the therapist’s fault and they’re not to blame. Businesses should take care of their employees AND their customers. They could have offered something small for the inconvenience they caused, and that would have gone a long way in showing that they care about their customer’s time and will take care of them when they cause a hiccup (ex: complementary aromatherapy, free facial, slightly extended massage time, etc.) This company/location will do the absolutely minimum they need to do to run their business and won’t keep the interest of their customers in mind no matter what the issue. A friend of mine also had a very poor experience with this location, I should have listened to them to begin with, but I wanted to give this location a chance. Sorry that I did. I’ll take my business elsewhere and recommend others to do the same.Horrible customer service. They cancelled massages that I had scheduled for my husband’s birthday a few hours before they were scheduled and refused to do anything to compensate for the significant inconvenience, not to mention the person …More

Horrible customer service. They cancelled massages that I had scheduled for my husband’s birthday a few hours before they were scheduled and refused to do anything to compensate for the significant inconvenience, not to mention the person on the phone was extremely rude when I called. They just kept saying “well, we’re not going to charge you for the massages today and you can reschedule for another date a month from now.” They had to cancel the massages because our therapist had a death in the family – totally understandable. I’m 100% okay with it being cancelled because of that and would not expect them to come to work with that kind of family emergency. The gal on the phone tried making it sound like I was blaming the therapist – I am/was not. This is no way the therapist’s fault and they’re not to blame. Businesses should take care of their employees AND their customers. They could have offered something small for the inconvenience they caused, and that would have gone a long way in showing that they care about their customer’s time and will take care of them when they cause a hiccup (ex: complementary aromatherapy, free facial, slightly extended massage time, etc.) This company/location will do the absolutely minimum they need to do to run their business and won’t keep the interest of their customers in mind no matter what the issue. A friend of mine also had a very poor experience with this location, I should have listened to them to begin with, but I wanted to give this location a chance. Sorry that I did. I’ll take my business elsewhere and recommend others to do the same.

Critical: Communication, Professionalism, QualityPoor cancellation policy. It’s Covid and our son is sick with a fever and they will not waive my appt Vs charge me. I spend thousands there each year! Each Christmas I buy $800.00-$1200.00 in gift cards. Geez, this business needs to be more Accommodating during Covid! I am a mother of an 8 yr old I need to stay home with him today. Furthermore, Jonathan at the front desk has poor customer service skills. He is such a jerk.Poor cancellation policy. It’s Covid and our son is sick with a fever and they will not waive my appt Vs charge me. I spend thousands there each year! Each Christmas I buy $800.00-$1200.00 in gift cards. Geez, this business needs to be …More

Poor cancellation policy. It’s Covid and our son is sick with a fever and they will not waive my appt Vs charge me. I spend thousands there each year! Each Christmas I buy $800.00-$1200.00 in gift cards. Geez, this business needs to be more Accommodating during Covid! I am a mother of an 8 yr old I need to stay home with him today. Furthermore, Jonathan at the front desk has poor customer service skills. He is such a jerk.