Massage Envy

Critical: ProfessionalismDo not waste your time here! Finally found a good massage therapist here which is the only reason I put up with the incompetence for so long. I had a total of 3 massages here and was cancelled on or rescheduled 4 different times. I had to schedule my first massage a month in advance and when they rescheduled on me I had to wait another whole month. So two months in total for one massage. They do not care how much of their customers time they waste. Completely ridiculous!Do not waste your time here! Finally found a good massage therapist here which is the only reason I put up with the incompetence for so long. I had a total of 3 massages here and was cancelled on or rescheduled 4 different times. I had to …More

Do not waste your time here! Finally found a good massage therapist here which is the only reason I put up with the incompetence for so long. I had a total of 3 massages here and was cancelled on or rescheduled 4 different times. I had to schedule my first massage a month in advance and when they rescheduled on me I had to wait another whole month. So two months in total for one massage. They do not care how much of their customers time they waste. Completely ridiculous!

Critical: Professionalism, QualityMy wife got me a nice gift card to this place. I have had a few deep massages in the past so I am fine with the pressure. My therapist told me I should not have scheduled with her because she does hard pressure and I could not possibly handle it. And that she doesn’t do this for people who just want to “relax”. This was before we began a 90 minute massage! When asked what I would like to work on she began telling me why my injuries were my fault and that she would “try” to work on them but probably couldn’t help me out since she didn’t know me. The icing on the cake was insinuation that she wouldnt have to be there Friday night if not for me and that she could be at home relaxing instead of trying to help me relax. Honestly just skip this place. Just a nightmare.My wife got me a nice gift card to this place. I have had a few deep massages in the past so I am fine with the pressure. My therapist told me I should not have scheduled with her because she does hard pressure and I could not possibly …More

My wife got me a nice gift card to this place. I have had a few deep massages in the past so I am fine with the pressure. My therapist told me I should not have scheduled with her because she does hard pressure and I could not possibly handle it. And that she doesn’t do this for people who just want to “relax”. This was before we began a 90 minute massage! When asked what I would like to work on she began telling me why my injuries were my fault and that she would “try” to work on them but probably couldn’t help me out since she didn’t know me. The icing on the cake was insinuation that she wouldnt have to be there Friday night if not for me and that she could be at home relaxing instead of trying to help me relax. Honestly just skip this place. Just a nightmare.

Critical: Communication, Professionalism, QualityThey will make unknown charges to your card and then tell you its in the contract you should know.I began my membership shortly before COVID 19 began spreading last year and for safety reasons did not want to schedule an appointment until I was fully vaccinated. I had not been to the location in over a year and have 18 sessions.Since I had so many I wanted to use the gifting feature, but did not remember how it worked. I told the associate please explain to me if you have a way to gift a massage and how that would work. She told me all I had to do was give the phone number of the person and they would transfer a benefit to her.When I looked at my credit card statement I saw an unknown $20 from massage envy. I called a Massage Envy Associate and asked what the charge was for. She told me when I gifted two benefits they charged $10 for each I told her I had not asked to gift two benefits,and secondly I was not told me there was a $20 charge for gifting benefits. Her reply was “I should know because it was on my contract. “When I talked to the manager, she also told me I should know because it was in my contract.I was then forwarded to Mellissa the Operations Manager who also told me that everythings in the contract.So in summary Massage Envy members can not expect the associates to explain the terms and policies that will create charges on their credit cards, they need to reread the contract.I was yelled at and talked over and called abusive because I1) asked about a unknown charge on my credit card from Massage Envy2) and expected a refund if I was given incomplete information.She told me she would cancel the gift to the person if I wanted the $20 fee refunded. Not awkward at all.I would love to cancel this memembership but there is no way I can get 18 massages in 60 days after cancellation. There is also no way I can have a relaxing massage at this location if i am going to be yelled and and told its my fault because I dont understand the charges they are making on my credit card.When I asked to move my membership location somewhere less hostile they told me I had to have a medical reason. Dont get trapped like me.They will make unknown charges to your card and then tell you its in the contract you should know. …More

They will make unknown charges to your card and then tell you its in the contract you should know.