Appointments: massageenvy.com
Hours
| Sunday | 9 AM–6 PM |
| Monday | 9 AM–10 PM |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
| Friday | 9 AM–10 PM |
| Saturday | 9 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 5923 Wall Triana Hwy, Madison, AL 35758
Phone: (256) 430-4445
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
6 days ago
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
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Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Donna H
DO NOT GET A MEMBERSHIP. It’s so annoying to not be able to make an appointment online and I don’t appreciate the excuse, “well, we don’t have access to that website”. It’s 2022. I should be able to make an appointment online. I don’t need a 2nd job to have to call you on the first of every month when everybody else is calling to try and book an appointment. And then, the only available dates/times are when you can’t make it. it’s ridiculous. They don’t tell you this when they’re quick to hassle you into a contract.
… moreNick Downer
I’m extremely unhappy with my experience with massage envy. The staff have been nice at this location but it’s almost impossible to schedule a massage (the only availability is months out) but massage envy corporate will gladly continue to debit your account each month for your subscription fee. Even getting a “freeze” applied to the account takes forever and requires several hoops to jump through and you can’t use your credits while frozen . My wife and I will be canceling and losing about 20 massages in total we’ve paid for but at this point we just want out. I would go find an independent massage therapist if you can….stay away
… morerhonda Lambert
I had a facial last night. It use to be that you had 50 minutes of hands on. Last night we barely made it 45 and then there was a lot of hands off. No shoulder massage. When I asked the therapist why, she said we were supposed to talk about product for 5 minutes. Rates went up but quality and time involved continues to go down. I have talked to the manager in the past about the amount of time, but there is always an excuse.
… moremochihearts
I’ve had a membership with this massage envy since 2018 and I have always receives amazing care and support from all the staff.
… moreKristen Hollingsworth
Positive: Communication, Professionalism, QualityThe team is extremely dedicated and reworked my appointment for me despite my ever changing schedule! Rachel was friendly and quick to offer solutions, and Stacey is probably the friendliest associate I have ever met at a service provider. Adrian and Liz both accommodated my medical concerns and were professional and made me comfortable. My visits were well worth the wait, and I highly recommend getting your appointments set up once you found the therapist that ‘gets you’. Thank you!!!!Great staff!The team is extremely dedicated and reworked my appointment for me despite my ever changing schedule! Rachel was friendly and quick to offer solutions, and Stacey is probably the friendliest associate I have ever met at a service provider. …More
The team is extremely dedicated and reworked my appointment for me despite my ever changing schedule! Rachel was friendly and quick to offer solutions, and Stacey is probably the friendliest associate I have ever met at a service provider. Adrian and Liz both accommodated my medical concerns and were professional and made me comfortable. My visits were well worth the wait, and I highly recommend getting your appointments set up once you found the therapist that ‘gets you’. Thank you!!!!
David King
Do not signup for a membership with this company! Trying to get a message on the app is hard unless you plan it out a month in advance. You need to call in to get something and still a pain. I have $1,800 in credits because hard to get a time slot and over 6mo ago was told I could pay a reduced amount to retain the credits but they never reduced it. I was told I could gift/give a credit to my wife but when we went in for a couples massage (very hard to schedule) they still charged me for it. We both thought our message was mediocre at best. Don’t waste your time or money.
… moreTara B
Can’t cancel membership or get refunded for unused massages that at this location you can’t use because they cancel your appointments last minute or cancel months of your appointments without a reason why but oops it was a mistake. But they refuse to fix it. I have been trying to get this manager on the phone for months about the issues I’ve had. I have been a member for 4-5 years and now I’m trying to get it canceled. Calling my bank next to dispute charges since the manager can never call anyone. Don’t do business here, they don’t care about you as a person or client. And when you contact the corporate office they say nothing they can do it’s a franchise so you have no one to contact about them.
… moreNonya B
If you want a good massage, go to Jesse, Adrian, Tammy or April. But beware, they are always booked because they’re so good. Because of scheduling reasons and the fact that I’m a member, I had to go to one of the worse therapists. I’m not going to call her by name, but she’s quirky, very short, and has a certain look. All she does is massage in the same spot on your back, does not believe in giving a full body massage, and will have your back hurting the next day. I have an ice pack on back as I type this. This lady also talks the entire session (then had the audacity to recommend a 2 hour session to me). What for so that she can massage the same area over 45 minutes straight and talk the whole 2 hours? You can’t relax at all (I guess she thinks everyone’s an extrovert like her). And she’s scatterbrained and forgetful and blames it on covid. This lady does not know what she’s doing and I don’t understand how she got her certification. And all of the other reviews about getting scheduled are correct. Pre-Covid I didn’t have this problem. I plan to cancel my membership soon and go to a private owned massage therapist. They may cost more, but at least they’re better and most of all, you can get on their schedule within a few weeks rather than have to wait 2 months+ like you do with Massage Envy.
… moreShantavia McCurdy
I have had a very difficult time scheduling appointments. I had two appts scheduled two weeks apart they were scheduled for over 4 weeks. I get a call two days before appt saying the therapist no longer works there. Then they tell me that the next appoint is two months out!! I canceled my membership the month before due to availability of appts. My credits expire next month and the assistant mgr says she needs to talk to the mgr to see if my credits (3 months worth) can be extended. Why is this even a question?? It should be automatic!
… moreBecky Lee Humphries
I have been trying to cancel this membership since the 4th (it is now the 16th). I cannot get in touch with any management at this location, and the team members never know when a manager will be working. I can only assume managers do not come into this location. Corporate Massage Envy has sent multiple emails to the franchisee and manager on my behalf with no response. Do NOT sign up at this location… they will not let you cancel.
… more