Massage Envy

Positive: Communication, Professionalism, Qualitytook a wild card and booked with a random therapist because I desperately needed a massage. I ended up with Jeannie and she was lovely. Great technique. Would definitely see her again. Also the lady at the front desk was so nice and professional. I’ve been a member since 2012 and have worked massage envy front desk myself and it was so nice to just have a normal reception experience. Sometimes the girls are kind of rude and talk about inappropriate things but the lady who was working when I came was so great. Really appreciated that.took a wild card and booked with a random therapist because I desperately needed a massage. I ended up with Jeannie and she was lovely. Great technique. Would definitely see her again. Also the lady at the front desk was so nice and …More

took a wild card and booked with a random therapist because I desperately needed a massage. I ended up with Jeannie and she was lovely. Great technique. Would definitely see her again. Also the lady at the front desk was so nice and professional. I’ve been a member since 2012 and have worked massage envy front desk myself and it was so nice to just have a normal reception experience. Sometimes the girls are kind of rude and talk about inappropriate things but the lady who was working when I came was so great. Really appreciated that.

Critical: Communication, QualityMy son spent his allowance money for mother day on a massage for me because he knows how much I enjoy them. I work on my feet 55-60 hours a week. I made a reservation at massage envy (a place I don’t go often because it has always been just ok) but my son did buy it. I went Sunday August 22 made a appointment at 5:00pm with Amanda. I arrived 5 minutes early. There was a lady at the front but front desk lady did give me an iPad to fill out. About 5 minutes after 5:00 Amanda came out. I did inform her I did need to use restroom. So all and all my massage started about 5:15. I remember texting my husband seconds before going on the table. And she did come in. I felt she did an okay job (especially with pressure but didn’t spend much time on my feet which I said was a major point along with my shoulder. When it wrapped up I even thought to myself wow that seemed short. When I looked at my phone. I had noticed I sent him a text 35 minutes ago which means that was how long my massage was. I asked the lady in the front and she than said well your massage is actually only 50 minutes and I said well it’s only 5:45 and I’m talking to you….she said she would look into it but again another reason I will not continue to go to massage envy. Very disappointed that my son spent his money on something so nice and I was not able to actually enjoy itMy son spent his allowance money for mother day on a massage for me because he knows how much I enjoy them. I work on my feet 55-60 hours a week. I made a reservation at massage envy (a place I don’t go often because it has always been just …More

My son spent his allowance money for mother day on a massage for me because he knows how much I enjoy them. I work on my feet 55-60 hours a week. I made a reservation at massage envy (a place I don’t go often because it has always been just ok) but my son did buy it. I went Sunday August 22 made a appointment at 5:00pm with Amanda. I arrived 5 minutes early. There was a lady at the front but front desk lady did give me an iPad to fill out. About 5 minutes after 5:00 Amanda came out. I did inform her I did need to use restroom. So all and all my massage started about 5:15. I remember texting my husband seconds before going on the table. And she did come in. I felt she did an okay job (especially with pressure but didn’t spend much time on my feet which I said was a major point along with my shoulder. When it wrapped up I even thought to myself wow that seemed short. When I looked at my phone. I had noticed I sent him a text 35 minutes ago which means that was how long my massage was. I asked the lady in the front and she than said well your massage is actually only 50 minutes and I said well it’s only 5:45 and I’m talking to you….she said she would look into it but again another reason I will not continue to go to massage envy. Very disappointed that my son spent his money on something so nice and I was not able to actually enjoy it

Critical: Communication, Professionalism, QualityThis place is the worst Massage Envy I’ve every been to. I was told my technician was certified and capable of doing a deep tissue massage, boy was that a lie. She could barely apply pressure and when she did she dug her nails into my skin, this was probably the worst massage I’ve ever had. After my massage I give them the benefit of the doubt because I’m still in a lot of pain, I mad another appointment at the same one for the next day at 11am. The day of the massage which was scheduled for 11am, I get a call asking if coming in for my 10am appointment. After informing the receptionist my appointment was for 11, the only question asked was did I want to reached for another day, no other accommodations were even attempted to be made. Worst Massage Envy in the world.This place is the worst Massage Envy I’ve every been to. I was told my technician was certified and capable of doing a deep tissue massage, boy was that a lie. She could barely apply pressure and when she did she dug her nails into my skin, …More

This place is the worst Massage Envy I’ve every been to. I was told my technician was certified and capable of doing a deep tissue massage, boy was that a lie. She could barely apply pressure and when she did she dug her nails into my skin, this was probably the worst massage I’ve ever had. After my massage I give them the benefit of the doubt because I’m still in a lot of pain, I mad another appointment at the same one for the next day at 11am. The day of the massage which was scheduled for 11am, I get a call asking if coming in for my 10am appointment. After informing the receptionist my appointment was for 11, the only question asked was did I want to reached for another day, no other accommodations were even attempted to be made. Worst Massage Envy in the world.