Massage Envy

Critical: Communication, Professionalism, QualityMy husband and I have given this location a try on multiple attempts. Based on poorly rated experiences, I treated my husband for an 60-min full body appointment (enhancements included at booking) and his experience was subpar. The body oil was cold, I paid extra for aromatherapy and there was none applied to his massage. Overall the masseuse did a poor job.Fast forward a couple of months I booked a prenatal massage for myself with the intention to reactivate an old membership used in another state. I was asked to confirm my weeks of gestation and the employee confirming the booking put me on hold to check the process of booking prenatal appointments.When I arrived for my appointment, after completing prenatal consent forms I was escorted back to my room and the masseuse asked what areas I needed assistance with. I began to inform her I was having difficulty with body aches during my pregnancy and was immediately informed that I had not been booked with a prenatal masseuse and that it was the fault of the front desk staff because they were all new hires who were unsure how to properly book prenatal appointments.A few days later I received a follow up call from the manager who gave me the same poor excuse that her front desk staff was “too new” to properly book and even though the appointment was audited to reconfirm my appointment days prior, the auditing employee was also “too new” to understand how to book correctly.Overall it has been a disappointing experience on two separate attempts. I was excited to reactivate my membership because my experience being a member of Massage Envy in Florida was the complete opposite.The result: I will now be driving over an hour to a more professional location for a better experience.My husband and I have given this location a try on multiple attempts. Based on poorly rated experiences, I treated my husband for an 60-min full body appointment (enhancements included at booking) and his experience was subpar. The body oil …More

My husband and I have given this location a try on multiple attempts. Based on poorly rated experiences, I treated my husband for an 60-min full body appointment (enhancements included at booking) and his experience was subpar. The body oil was cold, I paid extra for aromatherapy and there was none applied to his massage. Overall the masseuse did a poor job.