Massage Envy

Critical: Communication, QualityMassage therapists rotate in and out of there constantly. If you happen to get lucky and find someone you like, they will likely leave within a few months for a better opportunity. Massage Envy has cancelled my massage multiple times at the last minute. Unless you want to have a different person (who may or may not be any good) give you a massage every time you go in, don’t waste your time.Massage therapists rotate in and out of there constantly. If you happen to get lucky and find someone you like, they will likely leave within a few months for a better opportunity. Massage Envy has cancelled my massage multiple times at the …More

Massage therapists rotate in and out of there constantly. If you happen to get lucky and find someone you like, they will likely leave within a few months for a better opportunity. Massage Envy has cancelled my massage multiple times at the last minute. Unless you want to have a different person (who may or may not be any good) give you a massage every time you go in, don’t waste your time.

Critical: Communication, ProfessionalismWhen I originally purchased, I came in looking to take advantage of the buy one get one massages that I was going to give as a gift for Christmas. The receptionist told me I could do a promo that gave me an extra $50 gift card for myself to use. I decided to go with it, and we planned my appointment to use the $50 card around December 28th. When I came in at the end of December for the appointment, I informed a different receptionist I had some promo/gift card thing to use that I got with my previous purchase. I then went & got a massage, which was rather uncomfortable because the man mentioned his regular clients asking about “happy endings” or something of that nature. It was completely unprofessional and ruined my ability to relax but I would’ve shrugged it off if things hadn’t further escalated. When I went to pay, I handed the receptionist my promo card.. and she informed me I couldn’t use it until January 1st. I explained to her that the only reason I made the appointment was to USE the card, and that the first receptionist that helped me must have been misinformed so it wasn’t my fault. She proceeded to push back telling me she wasn’t misinformed, and it was my fault because there’s a date of use on the card. I asked to speak to someone else, but she told me I couldn’t. I asked when the other receptionist would be in so I could speak with her, she wouldn’t give me the information. Why would the first receptionist schedule me for an appointment when she KNEW THE ONLY REASON I WAS COMING IN WAS TO USE THE PROMO CARD? Why wouldn’t the current receptionist use her knowledge of recent promos to check my promo card BEFORE I got the massage??? So not only did I have to pay in full of 70some dollars, thinking it would only be 20, I’d have to pay an extra amount to even use the promo card in the future since I wouldn’t get the “new guest” price anymore for the next one since I had been in within 6 months. It was completely unprofessional, a scam, and I would never recommend massage envy to anyone.When I originally purchased, I came in looking to take advantage of the buy one get one massages that I was going to give as a gift for Christmas. The receptionist told me I could do a promo that gave me an extra $50 gift card for myself to …More

When I originally purchased, I came in looking to take advantage of the buy one get one massages that I was going to give as a gift for Christmas. The receptionist told me I could do a promo that gave me an extra $50 gift card for myself to use. I decided to go with it, and we planned my appointment to use the $50 card around December 28th. When I came in at the end of December for the appointment, I informed a different receptionist I had some promo/gift card thing to use that I got with my previous purchase. I then went & got a massage, which was rather uncomfortable because the man mentioned his regular clients asking about “happy endings” or something of that nature. It was completely unprofessional and ruined my ability to relax but I would’ve shrugged it off if things hadn’t further escalated. When I went to pay, I handed the receptionist my promo card.. and she informed me I couldn’t use it until January 1st. I explained to her that the only reason I made the appointment was to USE the card, and that the first receptionist that helped me must have been misinformed so it wasn’t my fault. She proceeded to push back telling me she wasn’t misinformed, and it was my fault because there’s a date of use on the card. I asked to speak to someone else, but she told me I couldn’t. I asked when the other receptionist would be in so I could speak with her, she wouldn’t give me the information. Why would the first receptionist schedule me for an appointment when she KNEW THE ONLY REASON I WAS COMING IN WAS TO USE THE PROMO CARD? Why wouldn’t the current receptionist use her knowledge of recent promos to check my promo card BEFORE I got the massage??? So not only did I have to pay in full of 70some dollars, thinking it would only be 20, I’d have to pay an extra amount to even use the promo card in the future since I wouldn’t get the “new guest” price anymore for the next one since I had been in within 6 months. It was completely unprofessional, a scam, and I would never recommend massage envy to anyone.