Massage Envy

Critical: Communication, ProfessionalismBeware of the membership. My mother was 85 and couldn’t get to the massages anymore. She had 10 sessions left and they wouldn’t refund her money not did they allow her to pass it to a.family member. She had to keep paying in order not to loose them We hoped she would get better to go It didn’t happen so we canceled it and lost 12 sessions Beware of the membership. My mother was 85 and couldn’t get to the massages anymore. She had 10 sessions left and they wouldn’t refund her money not did they allow her to pass it to a.family member. She had to keep paying in order not to …More

Beware of the membership. My mother was 85 and couldn’t get to the massages anymore. She had 10 sessions left and they wouldn’t refund her money not did they allow her to pass it to a.family member. She had to keep paying in order not to loose them We hoped she would get better to go It didn’t happen so we canceled it and lost 12 sessions

Critical: ProfessionalismI spoke with a “Sea” or “C” (not sure how one might spell that)- On Tuesday December 7th to rebook my appointment at the Mooresville NC branch. She informed me she’d be deducting 30 minutes from my account for the cancellation. Even though I rebooked. That wasn’t the reason I was upset- it was her tone and the manner she stated it more like “a matter of fact” attitude and she quickly spit out “I can send over the contract you signed if I’d like to read it?! The when I asked for a manager she informed me she was one. I was shocked. In all honesty I’ve been coming to the Mooresville NC location since 2015 and have never been charged a 30 min fee or been spoke to as if I ruined her whole plan for the day. I understand the rules she stated and it’s to cover her therapist but was rebooking with him for another day. When you speak to customers over the phone your tone of voice is all you have- so when she was rude and abrupt it was almost as if she didn’t clearly want my business anyways. I’m shocked she is the manager and is responsible for customer satisfaction and staff.I spoke with a “Sea” or “C” (not sure how one might spell that)- On Tuesday December 7th to rebook my appointment at the Mooresville NC branch. She informed me she’d be deducting 30 minutes from my account for the cancellation. Even though …More

I spoke with a “Sea” or “C” (not sure how one might spell that)- On Tuesday December 7th to rebook my appointment at the Mooresville NC branch. She informed me she’d be deducting 30 minutes from my account for the cancellation. Even though I rebooked. That wasn’t the reason I was upset- it was her tone and the manner she stated it more like “a matter of fact” attitude and she quickly spit out “I can send over the contract you signed if I’d like to read it?! The when I asked for a manager she informed me she was one. I was shocked. In all honesty I’ve been coming to the Mooresville NC location since 2015 and have never been charged a 30 min fee or been spoke to as if I ruined her whole plan for the day. I understand the rules she stated and it’s to cover her therapist but was rebooking with him for another day. When you speak to customers over the phone your tone of voice is all you have- so when she was rude and abrupt it was almost as if she didn’t clearly want my business anyways. I’m shocked she is the manager and is responsible for customer satisfaction and staff.

Critical: Professionalism, QualityJessica, the “Mannager” as she likes to spell it, needs to learn how to talk to clients when they are upset… Especially when I was told I could cancel my subscription and STILL use the massages I PAID FOR, then was told I CANNOT cancel my subscription until May.. IF I did cancel today, I would LOSE OVER 7 MASSAGES I PREVIOUSLY PAID FOR.Very unprofessional, rude, and clearly need to hire employees that go over this information before promising things to clients.Jessica, the “Mannager” as she likes to spell it, needs to learn how to talk to clients when they are upset… Especially when I was told I could cancel my subscription and STILL use the massages I PAID FOR, then was told I CANNOT cancel my …More

Jessica, the “Mannager” as she likes to spell it, needs to learn how to talk to clients when they are upset… Especially when I was told I could cancel my subscription and STILL use the massages I PAID FOR, then was told I CANNOT cancel my subscription until May.. IF I did cancel today, I would LOSE OVER 7 MASSAGES I PREVIOUSLY PAID FOR.

Positive: Communication, Professionalism, QualityI usually visit the Northlake location for my massages, but the Mooresville location happened to have a last minute opening for a facial on a Saturday, so I gave it a try! First of all, Karen is the absolute best. I’ve had quite a few facials, and let me just say, this is one of the best (if not THE best) I’ve ever had. I woke up this morning with the smoothest, softest skin, and I can’t thank Karen enough! The conversation was great, and the rest of the staff were so friendly and helpful. Can’t recommend Massage Envy enough!I usually visit the Northlake location for my massages, but the Mooresville location happened to have a last minute opening for a facial on a Saturday, so I gave it a try! First of all, Karen is the absolute best. I’ve had quite a few …More

I usually visit the Northlake location for my massages, but the Mooresville location happened to have a last minute opening for a facial on a Saturday, so I gave it a try! First of all, Karen is the absolute best. I’ve had quite a few facials, and let me just say, this is one of the best (if not THE best) I’ve ever had. I woke up this morning with the smoothest, softest skin, and I can’t thank Karen enough! The conversation was great, and the rest of the staff were so friendly and helpful. Can’t recommend Massage Envy enough!