Located In: Afton Ridge
Appointments: massageenvy.com
Hours
| Monday | 8 AM–9 PM |
| Tuesday | 8 AM–9 PM |
| Wednesday | 8 AM–9 PM |
| Thursday | 8 AM–9 PM |
| Friday | 8 AM–9 PM |
| Saturday | 8 AM–8 PM |
| Sunday | 10 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 6004 Bayfield Pkwy, Concord, NC 28027
Phone: (704) 721-0170
Photo Gallery
Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
7 days ago
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Jan 19, 2023
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Jan 2, 2023
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Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Devon Maxwell
My star is based on this establishment HORRIBLE!! customer service I received when I got a rude voicemail from the office manager Nicole, I called to schedule an appointment for my 18-year-old son to get a facial. The lady name Bree that I spoke to told me she would need to secure a credit card payment on file in order to secure the appointment. Nevertheless, I told her I didn’t feel comfortable giving my card, but I will reach out to my son to see if he wanted to do it. I never called them back therefore, she called telling me we wasted their time. I’m not for sure how when she didn’t receive a credit card from me to secure an appointment, however, the way she went about it and her tone on my voicemail was out of pocket.. I definitely wouldn’t refer this office to anyone. On top of the fact that they never answer the phone. I went up there 2 days later to get the contact information for the district manager needless to say that didn’t happen and I still have yet to speak with anyone. At this point I’m over the establishment.
… moreCecilia L
I love massage envy! I’ve been a member for over 10 yrs now ans I love going for regular massages and treatments. Aromatherapy , facials , ans foot scrub are an extra treat. The staff are friendly and I love that I can see the same therapist is the schedule permits
… moreHyacinth Powell
I was gifted this massage. I arrived 3-5 minutes late for my appt. When I arrived the receptionist (Bri) was very pleasant and kind. Once I got to the back with the massage therapist “Ms. Kelly,” whose demeanor was very rude from the beginning! she asked “so what are we doing today? What areas are we doing?” I told her the areas I was concerned with and she continued “so you just want an upper body massage?” And I’m like “no a full body.” She continues with a snarky tone, she continues to make me feel uncomfortable to the point I couldn’t even undress because I felt so uncomfortable. I sat there for a moment and thought about the energy of touch and having someone like that massage me who is clearly not wanting to do the massage. I decided not to undress and requested a full refund.
… moreLaura Campbell
I have had a few good massages here so am giving it 2 stars. Overall the customer service at this location is quite poor.
… moreElizabeth B
This location has gotten impossible to deal with. Constant cancelations, impossible to get someone on the phone. Getting scheduled to use your membership has become a nearly impossible task. I pay monthly however can only get scheduled every few months. The system is set up to have you paying for more than you can get.
… moreelvis presley
I had an appointment at this place. When I arrived, no one was there. Waited thirty minutes and no one showed up. No explanation or anything. So, I cancelled my wife’s appointment for later that day. They charged my credit card $75 for not giving 24 hour notice of cancellation for my wife’s appointment. But they aren’t required to give me any notice AT ALL! Very unprofessional. Cost me an hour of work and stole $75 from me. I’ll never use this company again… ever.
… moreJanae
Poor customer service. Waited for over 30 minutes for a facial while employees walked by me sitting alone in the “quiet room”. No acknowledgment, nothing. So I proceed to walk out to the receptionist to find out what was the hold up. No apologies. Just smirks. Ana was sitting in the break room eating, talking about I can’t do a 60 minute facial right now I have other clients coming. Then they proceed to try to book me for another day. I’m furious. I just walked out. This review didn’t even deserve the 1 star. Stay away from this place, unless they hire mature and competent workers. Extremely unprofessionaI. There are plenty other places that offer facials, especially for women of color. Go there and save yourself the negative experience bc I didn’t think they appreciated my business anyway.
… moreRochelle Anne
As Massage Envy’s prices continue to increase their services do not get better. The price increases do not get passed to the therapist and they have availability issues all the time.
… moreColleen Morgan
Critical: CommunicationI have been calling for 3 days to make an appointment. Left my name and number on the first day & have not heard back at all. I was trying to book to appointments as a gift for a family member & myself. I live out of state so I only had a week in the area. I even tried to make an appointment online but that doesn’t work either. I go to Massage Envy all the time I my home state and have never had this type of experience.I have been calling for 3 days to make an appointment. Left my name and number on the first day & have not heard back at all. I was trying to book to appointments as a gift for a family member & myself. I live out of state so I only had a …More
I have been calling for 3 days to make an appointment. Left my name and number on the first day & have not heard back at all. I was trying to book to appointments as a gift for a family member & myself. I live out of state so I only had a week in the area. I even tried to make an appointment online but that doesn’t work either. I go to Massage Envy all the time I my home state and have never had this type of experience.
Katherine Little
I had a 90-minute massage with Jen, she was amazing, highly recommend
… more