Located In: Wake Forest Crossing
Appointments: massageenvy.com
Hours
| Tuesday | 8 AM–9 PM |
| Wednesday | 8 AM–9 PM |
| Thursday | 8 AM–9 PM |
| Friday | 8 AM–9 PM |
| Saturday | 8 AM–9 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 8 AM–9 PM Hours might differ |
Services
… View moreAddress and Contact Information
Address: 12610 Capital Blvd Ste. 104, Wake Forest, NC 27587
Phone: (919) 569-3689
Photo Gallery
Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
MrsPrettyLady
DON’T GO HERE!!!! What kind of good practice place take money repeatedly after you paid the entire membership on time and completely, now take more money after the pay in period, just because you haven’t used the sessions you already paid for fast enough? So they are double dipping and using our hard earned money unfairly and without any care. Once i complained they gave me a cancelation paperwork and say i now have to forfeit the sessions already paid just because i don’t want to get charged anymore. Don’t pay for a membership with this company because they don’t care and will continue to charge you even after cancelation.
… moreKameela Wardsworth
They talked and tried to sell you their membership and products the entire time and when you do sign up for their membership, they try to continue selling you stuff. The worst part is when you cancel your membership with hours and hours of credits, they will delete them, and you will never be able to take advantage of what you’ve already paid, for I would truly do not suggest that you go to massage envy, and more importantly sign up for their membership program.
… moreKia Walsh
They were deceptive and manipulative. I was given a massage credit. When it came time to check out, they wouldn’t except the credit bc the account has 2 names and THEY put it under the wrong name. Even after showing them email and text proof that the credit was mine, they refused. The manager called later, only to tell me too bad. There’s nothing she can do and they already processed my credit card.
… moreTaylor Emmert
My actual massage was great. The sales team up front made blatant lies about how “my massage therapist was concerned and wanted me back within a few weeks and really wanted me to use their aromatherapy”, when there was NO time for my masseuse to even tell the front desk these things after I left the room. I was using a gift card and was not interested in a membership. I did not need to be pushed that much.
… moreAlexandra Lynch
Critical: Communication, Professionalism, QualityMy Husband and were very disappointed with the services from Massage Envy! If we cancelled on them they would of invoiced us 271 dollars. But they got to cancel on us and we were pushed out like the manager didn’t even care about us. Probably because we were not members. She offered nothing to us for the mistakes that occurred. And I see other scheduling reviews gone wrong on here would never recommend this place as the management is horrible. Feel bad for the therapist working there. They could definitely use better management there for turning away 2 90 minute massages! Not very good at customer service!My Husband and were very disappointed with the services from Massage Envy! If we cancelled on them they would of invoiced us 271 dollars. But they got to cancel on us and we were pushed out like the manager didn’t even care about us. …More
My Husband and were very disappointed with the services from Massage Envy! If we cancelled on them they would of invoiced us 271 dollars. But they got to cancel on us and we were pushed out like the manager didn’t even care about us. Probably because we were not members. She offered nothing to us for the mistakes that occurred. And I see other scheduling reviews gone wrong on here would never recommend this place as the management is horrible. Feel bad for the therapist working there. They could definitely use better management there for turning away 2 90 minute massages! Not very good at customer service!
Sharon Deane
Critical: Communication, Professionalism, QualityI booked by next regular massage after my massage. I asked to add a foot exfoliation, which I had a coupon for. At that same time I paid to give a credit massage to my daughter-n-law. Also told them the gratuity amount. Later I noticed on my bank account no gratuity was given. I called back and had that fixed. When I arrived for my next massage they charged me for a 90 min session, when I had only booked a massage with foot exfoliation enhancement. Called to complain but with no avail. Very poor receptionist and management wasn’t any better. Stay away from this location!! I booked by next regular massage after my massage. I asked to add a foot exfoliation, which I had a coupon for. At that same time I paid to give a credit massage to my daughter-n-law. Also told them the gratuity amount. Later I noticed on …More
I booked by next regular massage after my massage. I asked to add a foot exfoliation, which I had a coupon for. At that same time I paid to give a credit massage to my daughter-n-law. Also told them the gratuity amount. Later I noticed on my bank account no gratuity was given. I called back and had that fixed. When I arrived for my next massage they charged me for a 90 min session, when I had only booked a massage with foot exfoliation enhancement. Called to complain but with no avail. Very poor receptionist and management wasn’t any better. Stay away from this location!!
Kathy Gibson
Always prompt, courteous and nice. My order is ALWAYS hot and correct. With all the business Chick fil A gets, how is it they get it right 99.9% of the time. {I am exaggerating the 99.9%} Each visit for me my order is hot & correct. Can anyone answer how they are able to do this & other fast food chains miss the mark most of the time?
… moreCindy Campbell
I’ve been getting massages for almost 20 years. I was impressed with the intake questions. I shared that I had fibromyalgia and Rheumatoid Arthritis. When I actually got my massage, the gentleman used his hands and grabbed my arms and legs in fast repeated motions that was EXTREMELY painful. I winced once but he didn’t quit. People, private massage is the way to go. It’s not supposed to be that fast & grabby. Long sweeping motions with pressure that you can handle is where it’s at. You pay for what you get.
… moreSayetta Hilliard
Critical: Professionalism, QualityI surprised my sister with a 60 minute massage and I came in expecting a friendly receptionist but that wasn’t the case. She was very nonchalant. She actually told me that I could go shopping so I got the impression that she didn’t want me in the facility. I feel that is no way to treat customers especially if I’m paying for this service. She is not a very good person to have upfront and definitely won’t be back.I surprised my sister with a 60 minute massage and I came in expecting a friendly receptionist but that wasn’t the case. She was very nonchalant. She actually told me that I could go shopping so I got the impression that she didn’t want me …More
I surprised my sister with a 60 minute massage and I came in expecting a friendly receptionist but that wasn’t the case. She was very nonchalant. She actually told me that I could go shopping so I got the impression that she didn’t want me in the facility. I feel that is no way to treat customers especially if I’m paying for this service. She is not a very good person to have upfront and definitely won’t be back.
Gerri T
Facial by Cami. She helped me personalize my skin care better than I have ever experienced there and has experience with skincare for POC and it SHOWS. She even made sure not to break my bank and I appreciated that more than just being unsold into buying things I don’t need at the time and promises to give further suggestions as I need them in my coming visits. Go see her y’all
… more