Appointments: massageenvy.com
Hours
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–5 PM |
| Monday (Washington’s Birthday) | 9 AM–9 PM Hours might differ |
Services
… View moreAddress and Contact Information
Address: 10039 Baltimore National Pike, Ellicott City, MD 21042
Phone: (410) 313-8600
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Massage Envy Spa at 727 W. 40th Street offers customized massages in Baltimore, MD and the nearby area. Book your appointment today.
Reviews
Koala
It’s incredibly difficult to service your account or to book appointments at the Ellicott City or Columbia location. Calls to the front desk aren’t answered and voice messages aren’t returned. I’m likely to cancel my membership for this as soon as convenient.
… moreLiz P
Repeatedly cancels appointments last minute via text, won’t reschedule. Front desk staff and managers are some of the most rude people I’ve ever dealt with in a monthly membership experience. Customer service is non existent. This place is more of a massage theft ring than a relaxing place to get a massage. You will leave this place more stressed, angry, and upset than if you’d just stayed home. And you’ll be out at least $100. Trust me. Don’t patronize these people.
… moreJill Ahrens
This was my first time visiting a Massage Envy and unfortunately it was a terrible experience. My therapist, Pam, kept falling asleep during my massage…….. In the middle of my massage I had to ask her if she was okay because she stopped moving and I could feel her body falling onto me. I didn’t enjoy the rest of the session because I was so uncomfortable. Such a weird experience and I am upset that I even paid when leaving. I will not be back.
… moreAmy White
I recently called to cancel my 10 year membership with Massage Envy because the customer service and appointment scheduling has been getting worse and worse. I spoke with Mike, the manager, of this location and Columbia. He couldn’t answer my questions about scheduling and gave me the number of the franchise owner, Andrea. She was very civil, at first, because she didn’t want me to cancel my membership. I ended up cancelling my membership anyway because I didn’t have a good feeling about Massage Envy. I know there are MANY providers who can be professional and trust worthy that provide facials and massages in my area.
… moreElizabeth Fishman
This franchise was fine until I asked for a freeze plus to use my unused services acquired through covid. Their accounts team gives themselves 10 days to contact you. The first two attempts they never responded. The front office told me “I had to do my part” after trying for 2 months to resolve the issue. I was also told I could not expect pre covid customer service.
… moreNick Locantore
Sorry to write this and give a bad review for the sake of the massage therapists and employees but the management here is horrible. No response to issues or concerns. Been trying to cancel my membership for over a month and apparently can’t do that till management sends me a cancellation email which they havnt after repeated messages and calls, as well as with reception in person. Disputing my last two recurring charges after this review. We will see if they respond after that.
… morelizzam pazzam
Would give zero reviews if I could. Cancelled a THIRD appointment in less than six months. Never a phone call. Never an apology. Just an automated cancel text the day before. The NEW manager, Mike, is cold, rude, and robotic. They will make it your fault that they cancelled another appointment on you that you booked weeks and months in advance, with no offer to rebook. This place will charge you monthly, refuse to let you cancel your contract even after it passes contract date, and then treat you like garbage if you ask why. Save your time and your mental health. DON’T GO HERE.
… moreLinda Poe
Darlene was wonderful!! As a first-timer she carefully took the time to walk me through and explain everything she was doing or would be doing, why and the benefits. She was careful to make sure she understood my background, was kind and put me at ease. She made this a very relaxing and positive experience for me. Thank you so much Darlene! I will be coming back to you!!
… moreThe CRZA
Massage Envy of Ellicott City will not cancel our membership. My wife and I have attempted to cancel it for months. We have left multiple messages and only received one returned phone call. When we are able to get through to them, we are told they can not cancel the membership and that it must be done by the corporate office. We have filled out their forms and yet they still keep charging us. I do not understand why this is so difficult. I guess if you never plan on cancelling the membership I could recommend this company as the massages were on par for the monthly charge but good luck if you ever attempt to cancel. We are going on six months of trying..
… moreNelci Rocha
Like always Aida was fantastic!! However the front desk ladies; “not friendly at all”. When trying to make a payment for service and a product we encounter a problem with their digital machine reader. They just ignored the problem and refused taking check as form of payment, leaving for me to solve the problem. Luckily I figured out how to get the digital debit card number by using the phone application and manually entered the card information.
… more