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Located In: Downtown Silver Spring
Appointments: massageenvy.com
Hours
| Tuesday | 11 AM–8 PM |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | 11 AM–8 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 11 AM–8 PM Hours might differ |
Services
… View moreAddress and Contact Information
Address: 955 Wayne Ave, Silver Spring, MD 20910
Phone: (301) 264-5154
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Johanna Hardy
I can only speak to my experience and so can not confirm or deny some of the experiences of others who have given low ratings. I’ve been a ME customer for years but my usual location is Laurel. This was my first time at the Silver Spring location. I received multiple confirmations prior to my appointment. I arrived early and was taken early. I had an awesome massage from Alex. Probably one of the best I’ve had at a ME. I noticed one other commenter viewed paid parking as a downside. Perhaps it is but frankly going to any place in a downtown area literally adjacent to DC paying for parking I think is expected but the benefit is the public garage (right next to the ME location) is cheap. I paid $2.50 for parking. The only odd thing to me was it looked to be a rather large location yet I didn’t see any other customers. That did make me a little nervous when I first arrived (like is there something wrong with this location?) But at the end I had a great and relaxing experience. I wound up going to this location because my usual location and others nearby are always booked and its impossible to get massage appointments. Based on this one visit, I give the experience 5 stars.
… moreKara Mobley
I was gifted a 60 minute massage for my birthday. I called to make the appointment, but I never received an email confirmation or a confirmation via my online account, so I ended up missing the appointment since it wasn’t in my email on my calendar. They said they tried to reach me via phone, but apparently they had the wrong number on file. I’m not sure how they had the wrong number since I called to make the appointment. They also said I didn’t have email notifications turned on via my account. Why is this something I need to opt into, and why isn’t it automatic? I was charged the full $130 for missing the appointment since I never received a confirmation or reminder either via phone or email. They also didn’t apply the points I was supposed to have from the gift I received. They said I couldn’t use them retroactively, and I could only use them for another appointment. So I was charged $130 for my own birthday present that I wasn’t even able to use. Beyond frustrating. They will not be receiving my business anymore. Do yourself a favor and spend extra money for a small business massage place. Massage Envy is not worth the hassle, and you’ll end up spending more with their ridiculous fees and policies anyway.
… moreKeisha McGeachy
I had Amanda do a chemical peel for exfoliation and dark spots. She was very professional and gave good tips on how to take care of my skin type. Also she gave me some products to use after the procedure which came with the service. Great first time experience.
… moreM. Torres
I’ve never been to a massage envy before and I’ve of my dearest friends gifted me a session. Kenneth was extremely professional, kind, and knowledgeable. It was a great season where I learned a little more about stretching and enjoyed a nice conversation.
… moreMeme Mulu
Positive: Communication, Professionalism, QualityI absolutely enjoyed my facial with Amanda, I appreciate all the knowledge she provided about my skincare… you can definitely tell that she is very passionate about her field of work. My face was so soft and it was glowing when I left. I also loved the new GM!!! I used to hate this establishment due to a bad experience at another location. But after meeting the new GM and Amanda I signed up for the membership!!! I have to say that the GM knows how to provide a great customer experience and he was so good at making the membership sound so enticing. He even hooked me up with some freebies which absolutely sold me! I will definitely go back again! Thank you Massage Envy at Silver Spring!!!I absolutely enjoyed my facial with Amanda, I appreciate all the knowledge she provided about my skincare… you can definitely tell that she is very passionate about her field of work. My face was so soft and it was glowing when I left. I …More
I absolutely enjoyed my facial with Amanda, I appreciate all the knowledge she provided about my skincare… you can definitely tell that she is very passionate about her field of work. My face was so soft and it was glowing when I left. I also loved the new GM!!! I used to hate this establishment due to a bad experience at another location. But after meeting the new GM and Amanda I signed up for the membership!!! I have to say that the GM knows how to provide a great customer experience and he was so good at making the membership sound so enticing. He even hooked me up with some freebies which absolutely sold me! I will definitely go back again! Thank you Massage Envy at Silver Spring!!!
Durrell Robinson
The worst massage envy I’ve known. The massage and therapists were fine. The staff who run this location are an unprofessional pain. They don’t honor the terms of packages they sell you and the costumer service response makes it clear that this is a pattern and not a one-off occurrence. 0/10 do not recommend.
… moreS B
They don’t care about customers’ communication preferences – refuse to send email/calendar confirmation. This isn’t hard to do and many other locations do it without a problem. The massage was below average, not worth it. Masks are enforced.
… moreAlbena Tzaneff
The only good thing about this location is the therapist Tom. Go to him if you come here. He works hard and uses firm pressure if that is important to you and fits your style.
… moreTrish
Scheduled an appt for a 60min facial but was booked for a 90min facial and told there was nothing they could do other than just cancel and still be charged(large price diff for facials).it was not my fault for their mistake and there was zero sympathy or compassion either take it or leave it.The facial was amazing and other customers were coming and going happily but I will never return because when they make mistakes customer service is non existent!!
… moreR C
Critical: Communication, Professionalism, QualityPlease stay far away from this place! I had a 90 minute facial that left me with bleeding marks on my forehead and extractions so painful on my nose that I thought it would break. $260 later with tip and a face that looked worse going out then when first going in and an aesthetician that talked throughout and pushed products, I felt miserable. After issuing my concerns, they ignored me until I persisted. They never addressed my issues and offered a complimentary enhancement (worth around $15 only) for my next facial. Next facial? I’m never frequenting this place again. There are other negative reviews on Yelp. Disregard any comeback attempt by the business to discredit my review. Poor customer service and pricey ineffective treatments that leave you worse off as when compared to your arrival. My face has not changed one bit and I feel as if I flushed $260 down the toilet. Spread the word…stay far away from this location!Please stay far away from this place! I had a 90 minute facial that left me with bleeding marks on my forehead and extractions so painful on my nose that I thought it would break. $260 later with tip and a face that looked worse going out …More
Please stay far away from this place! I had a 90 minute facial that left me with bleeding marks on my forehead and extractions so painful on my nose that I thought it would break. $260 later with tip and a face that looked worse going out then when first going in and an aesthetician that talked throughout and pushed products, I felt miserable. After issuing my concerns, they ignored me until I persisted. They never addressed my issues and offered a complimentary enhancement (worth around $15 only) for my next facial. Next facial? I’m never frequenting this place again. There are other negative reviews on Yelp. Disregard any comeback attempt by the business to discredit my review. Poor customer service and pricey ineffective treatments that leave you worse off as when compared to your arrival. My face has not changed one bit and I feel as if I flushed $260 down the toilet. Spread the word…stay far away from this location!