Social Profile: 
… View more
Located In: Downtown Crown
Appointments: massageenvy.com
Hours
| Tuesday | 10 AM–8 PM |
| Wednesday | 10 AM–8 PM |
| Thursday | 10 AM–8 PM |
| Friday | 10 AM–8 PM |
| Saturday | 10 AM–8 PM |
| Sunday | 11 AM–6 PM |
| Monday (Washington’s Birthday) | 10 AM–8 PM Hours might differ |
Services
… View moreAddress and Contact Information
Address: 127 Crown Park Ave, Gaithersburg, MD 20878
Phone: (301) 519-3689
Photo Gallery
Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
Related Web Results
Customized Massages in South Portland, ME
Massage Envy Spa at 343 Gorham Road offers customized massages in South Portland, ME and the nearby area. Book your appointment today.
Maine Massage Therapy | Facials
Looking for a healthier lifestyle? Let Massage Envy in Maine take you there. Click here to get your customized therapy session started.
Facials & Skin Care Services at Massage Envy South Portland …
Enjoy custom facials and advanced skin care services at Massage Envy South Portland in South Portland, ME and the nearby area. Book your appointment today.
Reviews
Megan Arnold
I signed up for memberships for myself and my spouse, and it has been miserable. The opposite of relaxing. Appointments are always booked out online, for all locations. You can book in person, but it’s for weeks out. They rarely answer the phone and don’t respond to message. Appointments get canceled because the therapist has left, and then you have to start over, waiting weeks for a time. In 5 months, all appointments were canceled except one. The one I was able to attend was lackluster at best.
… moreCecilia Rose
The scheduling system is complete garbage, better luck calling the place. The staff is slow and doesn’t follow through with call backs. The manager is so rude and unfriendly, when its their business to run, clearly all they want is your monthly subscription payment but there is no one available for your monthly massage/facial etc. They have no confirmation when you cancel your subscription and the manager lied to me. You will have so much better luck with small business choices rather than these duds.
… moreRobert Bertrand
Great massage therapists; terrible management. I’d been giving them some slack for a long time due to COVID. They had issues before COVID, but things have deteriorated to the point of being a complete waste of time in attempting to book an appointment. You have to book months in advance and therapist schedules often change by the time your appointment comes up. They cancel on you and leave you hanging with no alternate. While this location is bad – I understand that part of the challenge is their having to share therapists with other locations. The location itself has become dirty and worn – as if maintenance fell off during the pandemic and never resumed. So I’m working now to get out of the Massage Envy loop. They are unreliable. Communication is horrible. Follow through is worse. I hope their remaining therapists can find a better place to work. Terrible location and poorly run organization.
… moreRuya A
I received a gift card and wanted to schedule an appointment with Peggy I couldn’t find any appointment online and none were shown past March. This morning I walked in to schedule one in person and the front desk lady named Caitlin had such an attitude. I don’t care that she didn’t greet me but to have an attitude is so unprofessional! I gave her a mean look and was about to say something but she can’t care less and I didn’t feel like wasting my time. Once she realized I was mad, she tried to look for one and suddenly found one within 2 weeks from now. You clearly don’t like your job that’s fair don’t take it out on potential clients she’s the reason why I will not be coming back to this location in my neighborhood. I asked for her name when I walked out not sure if she gave me the right one. This happened on 01/27 around noon!
… moreS. Williams
Totally incompetent…basic customer service doesn’t exist. Two scheduled appointments canceled by this location, on the day of the scheduled appointment, and they decided just to send a text message and not call. Why did they not call? According to the receptionist, it’s more efficient. For who, not for the customer! Just because you sent a text doesn’t mean the other party read it; simply give them a call and explain the situation. If this is your company business model or practice, it amazes me how you still even exist.
… moreYaman Coskun
If you have a membership to this awful place cancel it now. If you have an upcoming appointment cancel it or move it to another location. My wife and her girlfriend just showed up for their scheduled massage appointment. It was scheduled six weeks ago. They were told in an unprofessional and uncourteous matter that their massages have been canceled. The rudeness of the staff combined with even a more rude behavior by the manager telling my wife and her girlfriend that they canceled the massage because they’re shorthanded was beyond unbelievable. There was no advance notification. Please don’t let anyone step into this place. You will get better treatment at the local DMV. We have already contacted the corporate office regarding this unbelievably horrible operation at their Crown location in Gaithersburg. Avoid it like the plague.
… moreJoe H
This was a bad experience that began with previous management last year. New management really stepped up and made things right. Went from a 1 star to a 5 star. Give them a chance.
… moreE Boogie
Kayla is really rude on the phone. She should learn how to talk to others. I was trying to cancel and appointment and the way she spoke to me was absolutely terrible. She supposedly works with clients. I would recommend speaking to somebody else. She needs training on how to speak to others because she is not pleasant at all.
… moreErika Ortiz
Lack professionalism and knowledge massage time is cut short they included even the time to put my clothes back on off my massage and the paperwork time which is ridiculous. The massage therapist honestly lacked knowledge and seemed unsure of what she was doing. She kept asking me about how she was doing I had to keep telling her what I needed. The front staff was not friendly very poor customer service skills. They were not knowledgeable of the system couldn’t locate my information on the system.
… moreDeborah Bowe
This site has wonderful front staff. Like all massage places right now, there is a shortage of therapists. Dexter is awesome.
… more