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Located In: Staten Island Mall
Appointments: massageenvy.com
Hours
| Thursday | 9 AM–8 PM |
| Friday | 9 AM–9 PM |
| Saturday | 10 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–8 PM |
| Wednesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 280 Marsh Ave, Staten Island, NY 10314
Phone: (718) 477-2800
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Reviews
Stacy Yordi
The worst Massage Envy location. It’s very unfortunate that this is the only location on Staten Island. Management is terrible and they could care less about your service. You would think spending over 100$ for a service the front desk personnel or manager would ask how your service was. They’re more concerned about fully booking their services for the day. Rude, snotty staff and a very unpleasant experience. I’ll be taking my business else where until hopefully Massage Envy gets their priorities right for this location.
… moreFadhl
Please BE CAREFUL of this location. Management at this location DOES NOT care about the HEALTH and SAFETY of their staff or customers. I had an appointment and called same day 3 hours before my appointment to let them know that I was feeling ill and was going to get tested for COVID. They cancelled my appointment and charged me half my service and a fee. (I guess they expected me to come in) I’m so glad I did not go in that day because I was tested positive for COVID. Management requested a copy of my test for a refund. Val who is the district manager declined my request and mentioned their 5 hour policy. I will no longer be coming to this location anymore. Although I understand their policy, we’re going through times where someone can get sick which can affect others. Massage Envy should be ashamed. Terrible management and terrible customer service. I’m shocked at how awful this location treats their members. I allowed them to try and make it right and cooperated but all they seem to care about is their unethical policy which SHOULD be revised.
… moredaniel deutsch
I like this place. While commercial and somewhat generic my experiences with the therapists have been quite positive. They’ve been very competent, responsive, and professional. My only gripe is the hard sell for massage add-ons although I did purchase a membership because I go regularly. The app is pretty intuitive and offers an array of utilities of which I find the scheduler most useful.
… moreshai harir
Massage was good and staff was very pleasant and clean place. Just finish having a “30 minute” stretch and “60 minute massage”. Yes i paid for 30 minute and 60 minute but didnt receive that. They are pricy when you arent receiving what you pay for. 30 minute strech ended 10 minutes earlier, in at 11am and out at 11:20am (appointment was at 11). Massage was 12pm appointment, i was in at 12:35 and out 1:20pm (thats 15 minutes earlier) SO a total of 25 minutes is what was owed. Go figure. Other than not receiving the full amount of time i paid for, rest was good.
… moreTitilayo O
Friendly staff great massages wouldn’t be going back for facial though not for me.
… moreMarilyn Colon
I was able to schedule an appointment the same day. The person that did the message was wearing a mask and I was feeling very comfortable. The place was very clean. Smelling well. Sheets on the message chair where also clean. I was satisfied with what I received.
… moreBrachi Horowitz
Critical: ProfessionalismThis place is beautiful and clean, and staff are nice. The reason I’m giving only 2 stars is because I came for a facial, which I usually do in Brooklyn, but now I moved to Si and find this place with good reviews.. before booking the appointment I asked them if they give a professional facial and explained them my concern, they said sure we can take care of it. The girl that did the facial did a good massage, but couldn’t take care of the problem and said I have to see a dermatologist which is completely not true because all facial places that I went before were doing a great job with that. So basically I feel like throwing the money to the garbage because I came ONLY for this small problem, and went out with the same problem. So now I have to go and spend again money by a diff place. In a few words : if you want to get a relaxing massage this is the place for you, but If you’re looking to get a professional facial this is totally not the place!This place is beautiful and clean, and staff are nice. The reason I’m giving only 2 stars is because I came for a facial, which I usually do in Brooklyn, but now I moved to Si and find this place with good reviews.. before booking the …More
This place is beautiful and clean, and staff are nice. The reason I’m giving only 2 stars is because I came for a facial, which I usually do in Brooklyn, but now I moved to Si and find this place with good reviews.. before booking the appointment I asked them if they give a professional facial and explained them my concern, they said sure we can take care of it. The girl that did the facial did a good massage, but couldn’t take care of the problem and said I have to see a dermatologist which is completely not true because all facial places that I went before were doing a great job with that. So basically I feel like throwing the money to the garbage because I came ONLY for this small problem, and went out with the same problem. So now I have to go and spend again money by a diff place. In a few words : if you want to get a relaxing massage this is the place for you, but If you’re looking to get a professional facial this is totally not the place!
J P
With everything going on I needed to relax. I scheduled a facial and a massage. I was impressed on how clean the place was and how they are ensuring the safety of everyone. The front desk was very friendly and helpful. I felt amazing after my services. Virginia and Saul were terrific! Thank you so much!
… moreal T
Your mileage may vary. It depends on therapist. All the really good ones I’ve followed don’t stay long. Very clean and relaxing setting. Bathrooms always clean. Front staff always pleasant and helpful. There stars because it’s very difficult to get an appointment in near future. I don’t like that if you are a member, they auto pay for a session every month and if you cancel it, you lose any that are banked.
… moreVictoria Pellegrino
Positive: Communication, Professionalism, QualityI have never recieved a facial before getting one here. It was very relaxing and helped my skin a lot! I used to have semi-bad acne, but now after getting consecutive facials my skin has been clearing up. They are also super nice and considerate. Saul and Julie are my favorite estheticians! The front desk people are also very attentive, friendly, and professional.I have never recieved a facial before getting one here. It was very relaxing and helped my skin a lot! I used to have semi-bad acne, but now after getting consecutive facials my skin has been clearing up. They are also super nice and …More
I have never recieved a facial before getting one here. It was very relaxing and helped my skin a lot! I used to have semi-bad acne, but now after getting consecutive facials my skin has been clearing up. They are also super nice and considerate. Saul and Julie are my favorite estheticians! The front desk people are also very attentive, friendly, and professional.