Appointments: massageenvy.com
Hours
| Wednesday | 10 AM–6 PM |
| Thursday | 10 AM–6 PM |
| Friday | 10 AM–6 PM |
| Saturday | 10 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday | 10 AM–6 PM |
| Tuesday | 10 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 51 Monroe Turnpike, Monroe, CT 06611
Phone: (203) 268-2222
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Reviews
Michele Kingsbury
The front desk is rude and incompetent. I spoke with Emily and if this is the way a customer is treated I would run in the other direction. I have been to the Shelton location and not only are they professional, they speak softly and politely making the experience pleasant.
… moreAlexandria Williams
Gina is the best. I always feel beautiful and refreshed whenever I have a facial with her. Catherine is my go to for massages. She makes you feel relaxed and like butter. Shes so much fun to talk to as well! Everyone is so personable and nice!
… moreMarcia E
Critical: CommunicationI was so looking forward to to my 90 minute massage today. Instead of walking out feeling great I left frustrated and annoyed. The massage was fine until it ended 30 minutes earlier than it should have. When I raised the concern to the masseuse she told me that according to her schedule I was 30 minutes late to my appointment. Not true. I explicitly requested a 4:30 appointment. I was told that they called to confirm the time and then again when I was late. The reminder was for the right time – 4:30 and I don’t know what number they were calling to let me know that I was “late” but it wasn’t mine.I was so looking forward to to my 90 minute massage today. Instead of walking out feeling great I left frustrated and annoyed. The massage was fine until it ended 30 minutes earlier than it should have. When I raised the concern to the …More
I was so looking forward to to my 90 minute massage today. Instead of walking out feeling great I left frustrated and annoyed. The massage was fine until it ended 30 minutes earlier than it should have. When I raised the concern to the masseuse she told me that according to her schedule I was 30 minutes late to my appointment. Not true. I explicitly requested a 4:30 appointment. I was told that they called to confirm the time and then again when I was late. The reminder was for the right time – 4:30 and I don’t know what number they were calling to let me know that I was “late” but it wasn’t mine.
Erin Halverson
Positive: Communication, Professionalism, QualityMy massage therapist Christian was excellent. He was very professional and very perceptive. He checked in throughout the massage to make sure that the pressure was appropriate when he changed his posture or even the technique he was using. He found knots in my ribs that I never knew I even had. Very pleased would recommend and return.
My massage therapist Christian was excellent. He was very professional and very perceptive. He checked in throughout the massage to make sure that the pressure was appropriate when he changed his posture or even the technique he was using. He found knots in my ribs that I never knew I even had. Very pleased would recommend and return.
Debbie
I decided to stop in and IT WAS AMAZING. The staff was just so friendly and the atmosphere is clean and calm. I had received a 90min Facial and it was just perfect. I would love to go back and try one of their massages soon. They use Murad which I loved because I left and my skin was so clear and radiant. HIGHLY RECOMMEND!!!!
… moreJennifer P. (SimplyJenn)
I scheduled an appointment prior to coming in for a Lymphatic Drainage massage. I was very specific when I scheduled the appointment. The receptionist assured me that they had someone that could take good care of me. I made arrangements for my children and headed to my appointment, filled a few documents and waited. Once my turn was up the masseuse was completely confused as to why they would say he was knowledgeable in Lymphatic Drainage massage. Him and the receptionist were going back and forth about what he specialized in, etc…. It was completely unprofessional and unacceptable. I will not be going back there or recommending anyone for sure…
… moreDenise Schutte
Service not up to par!
… moreJennifer P
I regret signing that contract!!! I tried requesting an appointment online, no one ever got back to me. Tried to make an appointment and nothing is available any time soon for hours I can go. Now I pay a monthly charge for Massage Envy and I can’t even get an appointment. So I go to another place down the street pay less for the same quality massage basically whenever I walk in 🙁
… moreJade Warzenski
I asked for relaxation message. My therapist told me I was her 6th client that day, & that her hands hurt. Then she told me she specializes in deep tissue, I explained several times that I wasn’t interested in that, only relaxation, unless there was knot in my back. She proceeded to give me a deep tissue massage, even after I complained several times about the pressure. She was also NOT even, as in she would work my left side one way, & then do less on my right side. Worst massage I’ve ever received. I feel crappy that I had to use my gift card on a horrible message.
… moreArchana S
The therapists here are great! However the folks at the reception are either unprofessional or incompetent. Haven’t figured that out. I have been a member for almost a year and today was the day the straw that broke he camels back. I will be cancelling my membership- nothing to do with the quality of the session – but it it is to do with the fact they messed up my availability of my session for the third time in 9 months. They tell you , you have a session then when you show up- they tell you you only have half a session. I don’t care which wait staff made the mistake but as a consumer facing company communication is critical- and any miscommunication leads to mismatched expectations. Disappointed by lack of professionalism. In case anyone decides to go, Please make sure you get everything from them in writing on pending sessions, cos believe me they will mess up and you will end up having to pay for something they tell you was included.
… more