Massage Envy

Critical: ProfessionalismOn December 13th I had a 90 minute massage scheduled with Joe. I received a confirmation call the same day and was asked if I wanted to be charged a $35 cancellation fee or use my free session for the month. At the time I thought it was a no brainer so I went with using the free session. Then days later it dawned on me well how much does a session cost? Today I called and spoke with Maddy and inquired about the cost of a session for members. I was told it’s $45. I wonder how much it is for 90 minute sessions – they’re $68. Why would I willingly give $10 additional dollars of my hard earned money back to the company? I was extremely upset and felt scammed that a sales representative would even present me with this ultimatum. I was on the phone for roughly 15 minutes while Maddy consulted with Cathy or Cindy (manager) to confirm they would refund my free session. After a while Maddy came back and said that they would. I have received two more additional calls since speaking with these women around 4PM. I’m am assuming my credit card declined for the $35 cancellation fee. I am writing this review to inform you Massage Envy that it is the holidays. Everyone is broke due to this thing called Christmas, ever heard of it? I will have the funds for the cancellation and my monthly fee BEFORE my next session. Please for the love of God, leave me alone and stop harassing me for a $35 cancellation fee. You have done enough to turn me off from any future membership!!Do you know that Maddy called me at 3:32 to tell me my credit card wasn’t working. Then manager Caitlin left me a voice message saying if I didn’t phone back in before the end of business the company was taking it upon themselves to use my free session instead of honoring my request of a $35 cancellation fee. I will not be tipping my masseuse ANYMORE going forward and Joe can thank both Maddy & Caitlin for ticking me off to the point of no return. As a customer to this ridiculous company for over 5 years, I feel disrespected and under appreciated.10:25PM just left voicemail for Caitlin to call me back – please keep the same energy as your original al voicemail.Update manager Caitlin called me first thing today (12/24/20) singing a different tune. She stated the system has to be closed out daily which is why she had to re-reverse my transaction and now I have a 14-day window from Dec 13th to pay the cancellation fee. I am still going to corporate regarding their poor customer service. You don’t call customers and tell them how they are going to use their “free” sessions. Turns out I could have either paid a $35 cancellation or use a free session equivalent to $65 since I was scheduled for a 90 minute session. To say that I am annoyed is an understatement. Moral of the story do NOT spend your hard earned coins on THIS massage envy location.On December 13th I had a 90 minute massage scheduled with Joe. I received a confirmation call the same day and was asked if I wanted to be charged a $35 cancellation fee or use my free session for the month. At the time I thought it was a …More

On December 13th I had a 90 minute massage scheduled with Joe. I received a confirmation call the same day and was asked if I wanted to be charged a $35 cancellation fee or use my free session for the month. At the time I thought it was a no brainer so I went with using the free session. Then days later it dawned on me well how much does a session cost? Today I called and spoke with Maddy and inquired about the cost of a session for members. I was told it’s $45. I wonder how much it is for 90 minute sessions – they’re $68. Why would I willingly give $10 additional dollars of my hard earned money back to the company? I was extremely upset and felt scammed that a sales representative would even present me with this ultimatum. I was on the phone for roughly 15 minutes while Maddy consulted with Cathy or Cindy (manager) to confirm they would refund my free session. After a while Maddy came back and said that they would. I have received two more additional calls since speaking with these women around 4PM. I’m am assuming my credit card declined for the $35 cancellation fee. I am writing this review to inform you Massage Envy that it is the holidays. Everyone is broke due to this thing called Christmas, ever heard of it? I will have the funds for the cancellation and my monthly fee BEFORE my next session. Please for the love of God, leave me alone and stop harassing me for a $35 cancellation fee. You have done enough to turn me off from any future membership!!