Massage Envy

Critical: QualityIt was the worst massage of my life. I went there because my body and soul were in knots. The massage therapist was clumsy, loud and had no clue what he was doing. It was the first time I wanted the time to speed up during a massage because I couldn’t wait for it to be over. I left in tears with my soul and body still in pain. I stated I wanted to speak yo management and asked them to call me. I even emailed them with no response. I serves me right for not staying with small business.It was the worst massage of my life. I went there because my body and soul were in knots. The massage therapist was clumsy, loud and had no clue what he was doing. It was the first time I wanted the time to speed up during a massage because …More

It was the worst massage of my life. I went there because my body and soul were in knots. The massage therapist was clumsy, loud and had no clue what he was doing. It was the first time I wanted the time to speed up during a massage because I couldn’t wait for it to be over. I left in tears with my soul and body still in pain. I stated I wanted to speak yo management and asked them to call me. I even emailed them with no response. I serves me right for not staying with small business.

Critical: Communication, Professionalism, QualityFirst and foremost, if you ever have the misfortune to visit the GLASTONBURY location be aware the person who owns it is absolutely self-serving and lacks basic customer service skills as well the basic requirements for providing an environment where not only customers want to return but employees want to stay. Unfortunately, my first visit here had a very spunky front desk person who had such awesome professionalism and a great sales pitch I was convinced to purchase a membership (luckily, she detailed how I wouldn’t have to use it at this location, seems she was warning me). My first few visits were fine because she was still there for those visits, and she made the process smooth. She no longer works her (FIRST CLUE) Flash forward a month after my vacation when I return to enjoy my 2 saved up visits one for my mom and one for me. I made the appointment online and called the next day to check to make sure I had the 2 in case I didn’t and had to pay. I my misfortune I go a new front desk person (new to me) named Nancy who started off seeming helpful but had a bit of a condescending tone I ignored. It was when I asked her to check on my 2 visits when she called back telling me she didn’t know where I was getting that from but that’s not what she sees. She also claimed I used my visit with Tatiana at a different spa (must have been on my vacation out of the country). She preceded to have a conversation where she said if I knew her, I would know she meant nothing by it. I don’t know you nor should I to have a simple conversation where you are not disrespectful. I ask for a manager, none she says but someone will come in at 2. I went in no one spoke to a manger LINDA who was more concerned about not being bothered on her day off, no apology told me NANCY was new although NANCY claimed she knew what she was doing (laughable) she then told me I should get off the phone and start my session because I am losing time (while I figure why the two less than senseless people felt I used a service when I was not in the country at the time) I will never return to this location for nothing. JUST remember this location is banking on the fact that their workers are talented and people will return but you are only feeding the pockets of an inept “manager” spend your membership a location where you are bathed in unprofessionalism and a feeling of being robbed. Paid for the service btw and loss time on the massage. Don’t be fooled with any cooperate thought the are independently owned and have been sued for these membership dues problems.McKinney-Drobnis v. Massage EnvyFirst and foremost, if you ever have the misfortune to visit the GLASTONBURY location be aware the person who owns it is absolutely self-serving and lacks basic customer service skills as well the basic requirements for providing an …More

First and foremost, if you ever have the misfortune to visit the GLASTONBURY location be aware the person who owns it is absolutely self-serving and lacks basic customer service skills as well the basic requirements for providing an environment where not only customers want to return but employees want to stay. Unfortunately, my first visit here had a very spunky front desk person who had such awesome professionalism and a great sales pitch I was convinced to purchase a membership (luckily, she detailed how I wouldn’t have to use it at this location, seems she was warning me). My first few visits were fine because she was still there for those visits, and she made the process smooth. She no longer works her (FIRST CLUE) Flash forward a month after my vacation when I return to enjoy my 2 saved up visits one for my mom and one for me. I made the appointment online and called the next day to check to make sure I had the 2 in case I didn’t and had to pay. I my misfortune I go a new front desk person (new to me) named Nancy who started off seeming helpful but had a bit of a condescending tone I ignored. It was when I asked her to check on my 2 visits when she called back telling me she didn’t know where I was getting that from but that’s not what she sees. She also claimed I used my visit with Tatiana at a different spa (must have been on my vacation out of the country). She preceded to have a conversation where she said if I knew her, I would know she meant nothing by it. I don’t know you nor should I to have a simple conversation where you are not disrespectful. I ask for a manager, none she says but someone will come in at 2. I went in no one spoke to a manger LINDA who was more concerned about not being bothered on her day off, no apology told me NANCY was new although NANCY claimed she knew what she was doing (laughable) she then told me I should get off the phone and start my session because I am losing time (while I figure why the two less than senseless people felt I used a service when I was not in the country at the time) I will never return to this location for nothing. JUST remember this location is banking on the fact that their workers are talented and people will return but you are only feeding the pockets of an inept “manager” spend your membership a location where you are bathed in unprofessionalism and a feeling of being robbed. Paid for the service btw and loss time on the massage. Don’t be fooled with any cooperate thought the are independently owned and have been sued for these membership dues problems.

Positive: ProfessionalismI recently had a massage back on Tuesday (10/19). The therapist and the front desk employees were professional. I already have another massage scheduled, as a facial in about a month.

I recently had a massage back on Tuesday (10/19). The therapist and the front desk employees were professional. I already have another massage scheduled, as a facial in about a month.