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Located In: Shops at Saugus
Appointments: massageenvy.com
Hours
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 9 AM–9 PM Hours might differ |
| Tuesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 358 Broadway, Saugus, MA 01906
Phone: (339) 600-9000
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Last Updates
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
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Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
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Oct 26, 2022
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Reviews
Maria Castiello
Purchased a gift card only two days ago and found out the person who the gift was intended to has free massages through their insurance. Massage envy does not offer this. They will not return the gift certificate. I paid with My credit card, I have the receipts. There should be no reason why I can’t get a return for a purchase like any other purchase.
… moreYasmina Estepe
I’ve been a member since 2014 and in that time I’ve probably only came across two therapist that was truly amazing at their skill and technique (wish I remembered their names but it was months/years ago). I like firm/deep pressure and they currently (for the last couple years) don’t have many therapist who use this pressure. The ones who are listed as using this pressure, realistically use more of a medium pressure, sometimes even light/medium pressure. It’s a bit disappointing on that end because I don’t feel all my tension is targeted but the massage overall is not bad. Their techniques are good, they’re on time, clean, communicative, respectful, and professional. Front desk is always responsive, kind and consistent with service provided. My only wish for this location is that they had more firm/deep therapists available who actually use that pressure. My biggest dislike of massage envy in general is that the prices have increased over the years with no notification to members (from $50 to $55 then $65 since 2014). *** UPDATE: now $75 starting August 2022!!! SIGH…. ****
… morePatricia Estrada
The place is clean and the rooms are private. Personable staff, however, for a “1 hour” session, the massage is only about 40 minutes. It’s pretty pricey, not to mention the additional $15-$20 tip.
… moreAttilio DeGregorio
I had a fairly unpleasant experience with this massage envy location. I had been going there for about a year consistently to get my massages. At the beginning of last year, my mother needed medical attention and it consumed a lot of my time leaving me with no option to come get a massage.
… moreTango22 “Sara T”
Two times I’ve left in more pain from whatever the massage therapists did to my neck and back. I have never had an absolutely amazing experience since my first massage 3 years ago and why I’ve stayed this long.. I also thought this is just how it is. I’ve repeatedly changed therapists and never found one I like enough to keep. Fortunately, I tried elements and have already started a membership with them and 2/2 massages with different MT have been amazing and worth the extra money. The best day with massage envy will be when my contract runs out. The front desk staff is their only redeeming quality and why they don’t get one star.
… morePriya Patel
Critical: Communication, Professionalism, QualityI accidentally went to wrong location as i have appointments in this month at both locations and got me confused. As I received text msg only for confirmation not call with live person and i didnt paid attention seeing location in that msg. ( even msg says massage envy saugus only not adress or any call back info ) not only client fault.I arrived on time but on wrong massage envy. Upon arriving i told them i cant chek in online ans they confirm its not here thn i realized im at wrong place and i tried to make it at right location for my Prenatal massage session which i wanted for long time which was required for my health conditions too.But on Friday evening from medford to saugus would take 35 + minutes by car i called to request manager to do one time adjustment or courtesy waive cancellation fee.Manager very rude disrespectful and kept allegations on me saying i dont have proof to justify my 3 reasons i gave her for this issue. And didnt even hear me and kept assuming and blaming me why i didnt called earlier and i wasted therapist time and disrespectful of her time by not showing up. ( showed up on time but unfortunately wrong location) which they can confirm as same manager for both locations.I even offered her to proof i can bring doctor note that 1) i didnt even go to job today due to having bad pregnancy cramps and 2)confusion with appointments at both locations and now 3) traffic would not make me come on time even if i wanted massage.I live in between this location so if i didnt wanted to show up n make excuses i would not even drive to medford location n if i did than i could have just drive to Saugus. And after this mess i wasted 30 mins on call with rude manager so thts almost more than 60 minutes my original massage session which i could have got it without all this.But insted she even denied to give any further communication options to talk someone beyond her.Very unprofessional manager who escalated situation for no reason. And put allegations on client and very rude disrespectful.Plz save time and dont even schedule appointments further as they want you to show up any reason on client’s life or death or health concerns reasons. Otherwise you lose ur money.Been member for 3 years and my spouse for 2 years. This is treatment you get after loyal client.I accidentally went to wrong location as i have appointments in this month at both locations and got me confused. As I received text msg only for confirmation not call with live person and i didnt paid attention seeing location in that msg. …More
I accidentally went to wrong location as i have appointments in this month at both locations and got me confused. As I received text msg only for confirmation not call with live person and i didnt paid attention seeing location in that msg. ( even msg says massage envy saugus only not adress or any call back info ) not only client fault.
Jamie Beauregard
Critical: ProfessionalismTried booking a massage for my birthday. Showed up a half hour early. Was told ten minutes after my appointment my therapist didn’t show up for work today. I’m sitting in the parking lot, on my birthday, crying. I’ll never go to massage envy again.
Tried booking a massage for my birthday. Showed up a half hour early. Was told ten minutes after my appointment my therapist didn’t show up for work today. I’m sitting in the parking lot, on my birthday, crying. I’ll never go to massage envy again.
Carolyn Kapoll
Positive: Communication, Professionalism, QualityI booked a last minute appt with Justina today at the saugus location. She was polite, professional, and gave an amazing massage, I highly recommended booking with her more!!I really enjoyed my experience there. The online check in was very easy and there was zero wait time inside which I appreciate.I booked a last minute appt with Justina today at the saugus location. She was polite, professional, and gave an amazing massage, I highly recommended booking with her more!! …More
I booked a last minute appt with Justina today at the saugus location. She was polite, professional, and gave an amazing massage, I highly recommended booking with her more!!
rhonda Casino
No stranger to massages for holistic health, going for past few years to various businesses in the North Shore/Boston area. Just moved to Saugus not long ago. Went to Massage Envy Saugus location on a “new client” intro special. Honestly, I forget how much it was, but it wasn’t that much of a deal and/or just not worth it when I saw my credit card statement the next month, because the experience wasn’t good at all. I wanted a 90 minute massage. I was willing to pay for the full price of a 90 minute massage. Instead I was told that nobody was available for a 90 minute massage for an entire week of openings? I think it is a ploy to lure new clients forcing them into the new client intro special? It was a very sales-pitch atmospheric experience. Once I finally got into the see the therapist they/he asked what part of the body needed the most work, and like others commented, he least focused on those areas. Oh, and the 55 minute massage that they advertise for new clients ends up really being 45 minutes … they count 5 minutes to put your clothes back on in the hour long massage? That is weak. Sorry. It should be a full 55 minutes. I will NEVER go back here.
… moreRenee Perry
Got a gift card with a $40 promo card the first week of January for Christmas they were completely booked up for weeks. By law they were shut down in mid March however the govener had been warning people to stay home for weeks prior to shutting down the state due to the corona virus.(starting in February)
… more