Located In: Westborough Shopping Center
Appointments: massageenvy.com
Hours
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 9 AM–9 PM Hours might differ |
| Tuesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 18 Lyman St, Westborough, MA 01581
Phone: (508) 836-3689
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Last Updates
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
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Reviews
Karen Greb
My massage therapist was great and I felt amazing after my session. However, the man at the front desk who checked me out was rude, condescending, and incapable of doing basic math when I went to pay. They might want to consider hiring front desk staff who have better customer service skills.
… moreNatasha Km
I booked a massage for my husband and his experience was horrible:
… moreDavid
BUYER BEWARE. I purchased a $100 gift card from this location and mailed it to a work colleague out of state. When they tried to use the card it had a $0 balance. Manager Cheryl acknowledged that her staff never loaded the balance on the card but she refused to issue a refund. She was rude, disrespectful, and asked me to have the card mailed back from CA to MA. This was a really bad experience.
… moreRyan King
Cayley provided a great experience for me talking over the different massage options and memberships. Will definitely return based on my experience and customer service. Thanks Cayley!
… moreAlyssa Silverston
Management here is garbage. Go to another branch where you will be treated like a customer.
… moreBeth Malley
Everyone is very nice every time I go. It’s a calm, welcoming, and relaxing environment which is exactly what I go there for.
… moreRebecca C
Critical: Communication, Professionalism, QualityI purchased a package for several massages. I called ahead to make sure I could use them at this location and was told that I could. So I booked an appointment and came in. First, the therapist was late so we started about ten minutes after the time I booked. She said we would extend the session, but not only did she not extend it, she ended early so I lost about 15 minutes of time that I paid for. Then I go to check out and the woman at the counter said she didn’t know how to use my package but that a supervisor was coming in later and she would call me. Well she never called me and just went ahead and charged my card. The whole experience was extremely unprofessional, uncomfortable and dishonest.I purchased a package for several massages. I called ahead to make sure I could use them at this location and was told that I could. So I booked an appointment and came in. First, the therapist was late so we started about ten minutes after …More
I purchased a package for several massages. I called ahead to make sure I could use them at this location and was told that I could. So I booked an appointment and came in. First, the therapist was late so we started about ten minutes after the time I booked. She said we would extend the session, but not only did she not extend it, she ended early so I lost about 15 minutes of time that I paid for. Then I go to check out and the woman at the counter said she didn’t know how to use my package but that a supervisor was coming in later and she would call me. Well she never called me and just went ahead and charged my card. The whole experience was extremely unprofessional, uncomfortable and dishonest.
Ashley Kate
This was my first time at this location after moving out here. I used to go to the one in Burlington where the service was much better. I will not be returning to this location
… moreFrancis Swanson
Sheila is an amazing massage therapist. She is very talented and very gifted. She did an excellent job with me as an athlete. She knows deep tissue trigger point therapy, she’s very smart and intuitive and gives lots of feedback with me when it comes to tight areas and what I need to do fitness-wise. Additionally, someone like me who drives a lot for work, and goes to the gym pretty much every day after work, and really needs massages, is a very difficult client. My muscles can be so tight and so sore and so in need of massage therapy, and she always gets them to relax and release. She’s very knowledgeable about anatomy and fitness.
… moreSamrish Variyath
This location asked to keep my credit card on file in order to honor my appointments. I informed them that I am a member with monthly payments coming out of my card every month. They insisted that if i didn’t give them second card to keep on file, they would cancel all my appointments. I again informed them that in addition to being a member, I had 10 unused credits to my account. They said keeping a second card on file was their policy. I asked if it was a policy I had signed. They said that it was not corporate policy but their Westborough location policy. I asked to see that policy. They replied that they did not have it in written format to give or show it to me. I finally gave them one more out. I asked that if they could not show me a copy of this policy at the time of my next appointment, they should delete my second card information from file. They refused to do this too. Basically the Westborough location is saying that they don’t honor the signed contract I have had with Massage envy for the last 4 years which allows me to use my credits to make appointments at any Massage envy location. So they say that separate rules apply to this location as opposed to other Massage envy centers because they are a franchise and can come up with their own rules without providing supporting documentation. I don’t think they realize that keeping someone’s credit card information on file needs supporting documentation delineating the conditions under which the card will be charged. The holder of the card needs to consent to these conditions without threat of repercussions like on the spot cancellation of all appointments. This location was unable to provide any such documentation. I would like to add that any documentation they come up with after Saturday, 11/23/2019 does not apply to my experience.
… more