Malibu Tan

Critical: Professionalism, ValueI had signed up for a three month membership here in Bozeman. I went in and tanned, letting the woman know that I intended to cancel. Well, after standing in the bed it occurred to me that it made no sense to wait and I might as well cancel while I was already present. So on my way out, I say “hey I might as well do it while I’m here, what was I thinking?” Ha. I sign a slice of paper that she tells me will end my contract and I go on my merry way.Well! I got charged two more months at 44 and change per month. So I call and let them know that I had cancelled. Told them I went into a level two, came out to a brunette who helped me with the paperwork. The manager lets me know that she sees the day I’m talking about and confirms that a brunette would have helped me on that day. Great. They’ll figure it out, right? Wrong. They left me a voicemail saying that the owners aren’t going to refund me the money because they couldn’t find an input error on the google drive! I suggested that they check their security cameras because i sure as sh*t stood at the counter that day and signed a paper to relieve myself of the contract.It’s not fair that I did my part to end the contract. It’s not my responsibility to sit there and make sure this employee processes my paperwork. My only responsibility was to cancel the membership, which I did. So I’m out 89 dollars that could have gone to really, anything else. I wasn’t using the membership. Because I cancelled it.Steer clear of Malibu Tan. There are so many small salons in Bozeman you could be using instead that conduct business ethically and make their customers a priority.I had signed up for a three month membership here in Bozeman. I went in and tanned, letting the woman know that I intended to cancel. Well, after standing in the bed it occurred to me that it made no sense to wait and I might as well cancel …More

I had signed up for a three month membership here in Bozeman. I went in and tanned, letting the woman know that I intended to cancel. Well, after standing in the bed it occurred to me that it made no sense to wait and I might as well cancel while I was already present. So on my way out, I say “hey I might as well do it while I’m here, what was I thinking?” Ha. I sign a slice of paper that she tells me will end my contract and I go on my merry way.