Luxury Nail & Tan Salon

Positive: Cleanliness, Professionalism, Punctuality, QualityI’ve tried a few places here in Aiken and Luxury Nails is easily the best! Friendly, fast service and a spa-like atmosphere that is clean and Covid-conscious without being rude. I walked in without an appointment for the Fourth of July weekend and every pedicure chair was full, but, a nail technician got me right back to her desk. In no time she did this beautiful ‘dip’ French manicure, despite the fact that it was extremely busy and I was a walk in. The guys do a great foot massage. In a hurry, I’ve even smudged a regular manicure while opening my car door on my way home. I turned around walked right back in. My nail technician quickly fixed it-no charge! Even though I didn’t wait for it to dry before leaving the salon.Services: Manicure, Nail art, PedicureI’ve tried a few places here in Aiken and Luxury Nails is easily the best! Friendly, fast service and a spa-like atmosphere that is clean and Covid-conscious without being rude. I walked in without an appointment for the Fourth of July …More

I’ve tried a few places here in Aiken and Luxury Nails is easily the best! Friendly, fast service and a spa-like atmosphere that is clean and Covid-conscious without being rude. I walked in without an appointment for the Fourth of July weekend and every pedicure chair was full, but, a nail technician got me right back to her desk. In no time she did this beautiful ‘dip’ French manicure, despite the fact that it was extremely busy and I was a walk in. The guys do a great foot massage. In a hurry, I’ve even smudged a regular manicure while opening my car door on my way home. I turned around walked right back in. My nail technician quickly fixed it-no charge! Even though I didn’t wait for it to dry before leaving the salon.

Critical: Professionalism, Punctuality, Quality, ValueI was a walk-in and asked for a basic pedicure. They told me it would be a 15-20minute wait in the lobby and then the nail tech would come get me. I waited 30 minutes still no service at the 40 minute mark of waiting I just got up and left and it wasn’t even anyone in the place and the next appointment wasn’t until 2pm keep in mind when they told me my wait time it was only 12pm. And the sad part is the boy at the front desk kept reminding them that I was waiting for my pedicure. I went to Star nails and they got me in pretty immediately despite being a walk-in and every time I go I get wonderful service, but I decided to try Luxury nails and tans and will not be back because you can’t even get service. In summation trash service.I was a walk-in and asked for a basic pedicure. They told me it would be a 15-20minute wait in the lobby and then the nail tech would come get me. I waited 30 minutes still no service at the 40 minute mark of waiting I just got up and left …More

I was a walk-in and asked for a basic pedicure. They told me it would be a 15-20minute wait in the lobby and then the nail tech would come get me. I waited 30 minutes still no service at the 40 minute mark of waiting I just got up and left and it wasn’t even anyone in the place and the next appointment wasn’t until 2pm keep in mind when they told me my wait time it was only 12pm. And the sad part is the boy at the front desk kept reminding them that I was waiting for my pedicure. I went to Star nails and they got me in pretty immediately despite being a walk-in and every time I go I get wonderful service, but I decided to try Luxury nails and tans and will not be back because you can’t even get service. In summation trash service.

Critical: ProfessionalismOverall, they do a good job on nails, but some of the staff, particularly the owner is some of the rudest staff I’ve come across in a nail salon. The owner is not personable, she makes snide remarks, and comes across condescending. I’ve tried them several times to give them a chance, as I realize people do have bad days or things can be misinterpreted. But after a few shots, I realize it’s a customer service issue.The front desk staff isn’t always personable or polite either. This place isn’t welcoming at all. If you want decent customer service, this isn’t the place for you.Services: Manicure, Gel manicures, Pedicure, Acrylic nailsOverall, they do a good job on nails, but some of the staff, particularly the owner is some of the rudest staff I’ve come across in a nail salon. The owner is not personable, she makes snide remarks, and comes across condescending. I’ve …More

Overall, they do a good job on nails, but some of the staff, particularly the owner is some of the rudest staff I’ve come across in a nail salon. The owner is not personable, she makes snide remarks, and comes across condescending. I’ve tried them several times to give them a chance, as I realize people do have bad days or things can be misinterpreted. But after a few shots, I realize it’s a customer service issue.