Luxe Nail Lounge

Critical: QualityWanted very badly to like this salon since it’s so convenient to my home. After my first visit, I didn’t like how each technician basically plays musical chairs and moves around to customers like a tennis ball. There were several people who worked on my nails and feet. I wasn’t sure who to tip. I decided to give them a second try. I waited so long for someone to start my dip manicure and it wasn’t that busy. When other customers walked in the door, they re-focused their attention to them and just left me high and dry for a long time. They don’t seem to mind wasting customers’ valuable time. It shouldn’t take almost 2 hours for a dip manicure. The gentleman who finally finished my manicure (there were 3 ladies before him) took forever filing the cuticle area. I realize his intention was to shape the nail, but he took off so much powder that it started chipping after only two days. And the thumb nail color was trimmed so much at the cuticle, that it looked like two week old re-growth already when I left the salon. I mentioned it to him and he tried to fix it, but just managed to get glue and powder all over the skin near my cuticle. Won’t be going back. Please hire more technicians and focus on one client at a time.Service: ManicureWanted very badly to like this salon since it’s so convenient to my home. After my first visit, I didn’t like how each technician basically plays musical chairs and moves around to customers like a tennis ball. There were several people who …More

Wanted very badly to like this salon since it’s so convenient to my home. After my first visit, I didn’t like how each technician basically plays musical chairs and moves around to customers like a tennis ball. There were several people who worked on my nails and feet. I wasn’t sure who to tip. I decided to give them a second try. I waited so long for someone to start my dip manicure and it wasn’t that busy. When other customers walked in the door, they re-focused their attention to them and just left me high and dry for a long time. They don’t seem to mind wasting customers’ valuable time. It shouldn’t take almost 2 hours for a dip manicure. The gentleman who finally finished my manicure (there were 3 ladies before him) took forever filing the cuticle area. I realize his intention was to shape the nail, but he took off so much powder that it started chipping after only two days. And the thumb nail color was trimmed so much at the cuticle, that it looked like two week old re-growth already when I left the salon. I mentioned it to him and he tried to fix it, but just managed to get glue and powder all over the skin near my cuticle. Won’t be going back. Please hire more technicians and focus on one client at a time.

Critical: QualityThis was the most horrible nail salon experience The business looks so inviting but the service and work is the terrible. The lady had a nasty attitude. The acrylic was lumpy. The polish was lumpy and she did shape the nails right. I had to go back to have my daughters nails done over and one fell off the next day. I don’t see how they stay open.Services: Acrylic nails, ManicureThis was the most horrible nail salon experience The business looks so inviting but the service and work is the terrible. The lady had a nasty attitude. The acrylic was lumpy. The polish was lumpy and she did shape the nails right. I had …More

This was the most horrible nail salon experience The business looks so inviting but the service and work is the terrible. The lady had a nasty attitude. The acrylic was lumpy. The polish was lumpy and she did shape the nails right. I had to go back to have my daughters nails done over and one fell off the next day. I don’t see how they stay open.

Positive: Cleanliness, ProfessionalismMy boyfriend and I went to this place on the fly on Easter Sunday. They did not disappoint. The staff was extremely friendly and the service was great. The owner Cindy made sure guest were treated well and in a timely manner. I will certainly return.Services: Pedicure, Manicure

My boyfriend and I went to this place on the fly on Easter Sunday. They did not disappoint. The staff was extremely friendly and the service was great. The owner Cindy made sure guest were treated well and in a timely manner. I will certainly return. Pedicure, Manicure