Lux Nail Spa

Critical: QualityDisappointed.I will stick to my shop on 529.Here at Lux, I felt like just another customer & from the overall finished nails of my friends that i went with, not all techs are qualified plus I felt like I was hassled for additional services.Beautiful clean location. Greeted with a smile by gentleman at front. No Bloody Mary drinks..bummer! They did suggest an orange mimosa (I’m not a fan of chAmpagne) drinks were served in what seemed a plastic cup for a water fountain. With the location, i expected to be wowed…I wasn’t.Requested the black matte dip (never told it would be additional $5) I’ve had my nails dipped and I’ve never been left with so much black powder ALL over my hands!. When I was asked to wash my hands, I was literally scrubbing my hands of powder for a good few minutes.There is an additional $5 charge if you want them to cut your cuticles. (I guess the rent on their location requires them to charge for ANYTHING they do & charge you)(rent IS expensive there)Whoever my tech was, left my nails looking like I had a clump of chalk paint on them. I had black dip residue I had to pick off my fingers. All around my nails I had black.(see pictures) the bottom/inside of my nails were never touched (you know that cone drill ..or it may be $5 more)Came back to table after washing my hands, my tech left and didn’t say thank you or goodbye.I asked the front desk gentleman (manager?) if I could get them shiny. The matte look was not what I expected. And did NOT like end result.Julie, the tech that was doing my friends nails, said she would help me as soon as she was done with my friend. That’s when I saw my friend getting a quick massage. I’ve been to many places that end your service with a quick massage, well, not here. (Or maybe they do for an extra $5)Julie made my nails shiny and gave me a quick massage. (No charge! Tip earned!)Checkout was quick but I hate places that ask you how much you want to leave for tip. (In front of people) Give me the chance to privately make that decision on a screen or write it on the receipt paper. Js.12/09/2021 Lux Townlakes 5PMService: Dip powderDisappointed.I will stick to my shop on 529. …More

Disappointed.