Lux Nail Spa

Critical: Professionalism, Quality, ValueAwful is an understatement. I went with my friend, and I went first. The lady was talking to my friend to ask WHAT I WANTED. I thought that was very unprofessional. Anyways, I asked for black nails, with an accent finger (tan/gray color). The lady asked my friend what she was getting done on her nails, then proceeds to do that to my nails. She doesn’t ask me what I want, the only thing she asked was me directly was what shape, I said coffin. She proceeds to do my nails and file them, she not only cuts me once, she cuts me twice. When I proceeded to look at my nails I notice very uneven (not coffin) nails, and I kindly asked her if she would fix it, and she jerked my arm, and began to get an attitude and became extremely unprofessional. Upon finishing my nails, she put the glitter that my friend had asked for on her nails, on mine and the lady chose what color she wanted (gold), when I told her I didn’t like it (because I’m the one wearing it), she got extremely hateful and took it off and acted like it was the biggest deal in the world to fix something I didn’t even want in the first place. Needless to say, I will not be back. My friend and I both have horrible nails, hers is already popping off 2 days later, and both of us have lumpy, uneven, not coffin shaped nails, and honestly it doesn’t even cover my nail like it should. I’m just extremely disappointed and unsatisfied. But if you’re looking for unprofessional, rude, expensive and horrible nails, this is your place.Services: Manicure, Acrylic nailsAwful is an understatement. I went with my friend, and I went first. The lady was talking to my friend to ask WHAT I WANTED. I thought that was very unprofessional. Anyways, I asked for black nails, with an accent finger (tan/gray color). …More

Awful is an understatement. I went with my friend, and I went first. The lady was talking to my friend to ask WHAT I WANTED. I thought that was very unprofessional. Anyways, I asked for black nails, with an accent finger (tan/gray color). The lady asked my friend what she was getting done on her nails, then proceeds to do that to my nails. She doesn’t ask me what I want, the only thing she asked was me directly was what shape, I said coffin. She proceeds to do my nails and file them, she not only cuts me once, she cuts me twice. When I proceeded to look at my nails I notice very uneven (not coffin) nails, and I kindly asked her if she would fix it, and she jerked my arm, and began to get an attitude and became extremely unprofessional. Upon finishing my nails, she put the glitter that my friend had asked for on her nails, on mine and the lady chose what color she wanted (gold), when I told her I didn’t like it (because I’m the one wearing it), she got extremely hateful and took it off and acted like it was the biggest deal in the world to fix something I didn’t even want in the first place. Needless to say, I will not be back. My friend and I both have horrible nails, hers is already popping off 2 days later, and both of us have lumpy, uneven, not coffin shaped nails, and honestly it doesn’t even cover my nail like it should. I’m just extremely disappointed and unsatisfied. But if you’re looking for unprofessional, rude, expensive and horrible nails, this is your place.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueThis is the only nail salon I use! I’ve been a customer for a little over 6 years. They have always been professional, clean, and have you in and out in a timely manner. This is Kingsport best kept secret.. i would give them 1,000 stars if I couldServices: Pedicure, Manicure

This is the only nail salon I use! I’ve been a customer for a little over 6 years. They have always been professional, clean, and have you in and out in a timely manner. This is Kingsport best kept secret.. i would give them 1,000 stars if I could Pedicure, Manicure

Critical: Professionalism, QualityPedicure was fine. Manicure was not. I had shellac still on my nails and they didn’t take off all of the polish and just painted over it. I got a French tip so it was completely see through and you could see most of the color from my past nail design. They refused to buff down my nails and they left bubbles in the paint. It was a terrible experience. Would not recommend.Services: Pedicure, ManicurePedicure was fine. Manicure was not. I had shellac still on my nails and they didn’t take off all of the polish and just painted over it. I got a French tip so it was completely see through and you could see most of the color from my past …More

Pedicure was fine. Manicure was not. I had shellac still on my nails and they didn’t take off all of the polish and just painted over it. I got a French tip so it was completely see through and you could see most of the color from my past nail design. They refused to buff down my nails and they left bubbles in the paint. It was a terrible experience. Would not recommend.