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Located In: Waterford Towers
Hours
| Friday | 9 AM–5 PM |
| Saturday | 8 AM–12 PM |
| Sunday | Closed |
| Monday | 9 AM–3 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 10 AM–7 PM |
| Thursday | 9 AM–5 PM |
Services
… View moreAddress and Contact Information
Address: 320 N Alafaya Trail, Orlando, FL 32828
Phone: (321) 206-1526
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Reviews
Lauren Gallant
Critical: Communication, ProfessionalismI had purchased a laser hair removal package with Lumiere previously and had a great experience. I decided to purchase another package to complete another area and initially it was again a great experience, then COVID came. Lumiere had to shut down and temporarily discontinue services as did all other establishments which is completely understandable so I waited until places were allowed to reopen and resume services. Well, upon contacting Lumiere to schedule an appointment and resume laser treatments no one would answer the phone so I left voicemails and sent texts to the appointment confirmation number. I did this numerous times throughout the weeks since the end of May/beginning of June when spas and the like were allowed to reopen. I never received a response until I received a text message weeks later stating the business was relocating their offices and would reopen at a new location on July 1 and was even offered extra treatment sessions “for the inconvenience”. Well it is now July 30 and my attempts to call and text for an appointment have again gone unanswered as has my request for a pro-rated refund of my payment. Do yourself a favor and don’t bother with this company. They will leave you hanging, not communicate with you, and take your money and run. I honestly suspect they’ve gone out of business and don’t want to disclose that information. I’ve since purchased laser services with another company as I was in the middle of my treatments and look forward to my first appointment this weekend!I had purchased a laser hair removal package with Lumiere previously and had a great experience. I decided to purchase another package to complete another area and initially it was again a great experience, then COVID came. Lumiere had to …More
I had purchased a laser hair removal package with Lumiere previously and had a great experience. I decided to purchase another package to complete another area and initially it was again a great experience, then COVID came. Lumiere had to shut down and temporarily discontinue services as did all other establishments which is completely understandable so I waited until places were allowed to reopen and resume services. Well, upon contacting Lumiere to schedule an appointment and resume laser treatments no one would answer the phone so I left voicemails and sent texts to the appointment confirmation number. I did this numerous times throughout the weeks since the end of May/beginning of June when spas and the like were allowed to reopen. I never received a response until I received a text message weeks later stating the business was relocating their offices and would reopen at a new location on July 1 and was even offered extra treatment sessions “for the inconvenience”. Well it is now July 30 and my attempts to call and text for an appointment have again gone unanswered as has my request for a pro-rated refund of my payment. Do yourself a favor and don’t bother with this company. They will leave you hanging, not communicate with you, and take your money and run. I honestly suspect they’ve gone out of business and don’t want to disclose that information. I’ve since purchased laser services with another company as I was in the middle of my treatments and look forward to my first appointment this weekend!
Danishia A
This place ripped me off! I went in for hair laser. My first two treatments I noticed the hair was thinning and in some places not growing at all, which was great. They moved locations and did not inform me and before moving every time I would call the owner, who would schedule me, was never in communication with the receptionist so they were not aware when I was coming in. My fourth treatment I was burned twice and noticed the hair on my body was still visible. When I mentioned it to them they stated it takes time and you have to finish treatment. They also said, some people take several treatments to remove all the hair. Later by my fifth treatment I found out the tech kept the heat at the same level the entire time until the 5th treatment and she was suppose to go higher if it is not stimulating the hair follicles. After my sixth treatment I called back and spoke to the owner telling him I have more hair now then before I started treatment. I also have ingrown hairs and bumps in areas i had treatment. I have to shave every other day. That is including small areas like my upper lip and under arms. I he said I can go in and get the cream for the burn and start with the smaller areas. Then mentioned to me again that sometimes it takes more than six treatments. When said no, why would I pay again if the outcome was worse then what I started with. He said in reply, “if you’re trying to get free treatment I am not doing that”. I paid $1000 there is no way I am paying more money!!! His customer service is not good and he has argued with me prior to that conversation. I would have left then but I had already invested money. I am mad I went there.
… moreGladys Raimundo
I have always wanted to get a laser hair removal treatment and was looking for a while places in Orlando to do it. I am confident I found the best place. Not only price wise is excellent but also the customer service they provide is amazing. After only 3 treatments I have seen the improvement on my skin and I am very satisfied with the results. 100% recommend this place
… moreJessica Mawhinney
DO NOT go here they will rip you off and take your money. I paid 1,300 for tattoo removal, and have been going there for over a year, and my tattoos STILL look the same! They won’t give me a refund and told me that they are stopping my treatments even if they look the same. I am very tempted to sue this company for medical male practice. DO NOT go here:
… moreStephanie Alicia
WARNING:
… moreIon Tataru
I was told that the laser machine broke and fixed, but wasn’t adjusted properly by the technician. I had 12 treatments and the hair is still there, so I would assume that their machine is not the best. When I started I was told that 10-12 sessions would be enough.And they’re horrible with keeping track of sessions. Last time I was there I was told that I have more sessions left from a package I bought and today they called me and said that I have no treatments left… I did not keep track of my sessions, because I fully trusted them (wrong decision), so I’m not sure if they’re right or not, but the thing is that you can not tell a customer one thing and then take it back. Very unpleasant experience.
… moreNisha A
Following up… The pimples that started appearing on my face were underneath my skin. So I could not pop them. They are red raised painful bumps on the sides of my face. I had great skin; and never experienced having pimples. I tried many different facial products to clear the pimples and nothing worked.
… morejanet miley
They have a state-of-the-art new laser which has done a great job with my laser hair removal and hyperpigmentation reduction. They are professional and accommodating of my schedule. I highly recommend them.
… moreFired Up Fishing Charters
As a business owner I have prided myself on customer service. With that being said, the service demonstrated by the secretary and owner was below 1 star standards. After a talk with this place I decided to do the lazer thing for my wife, the owner said this deal/price is good for another week, I said ok, let me talk to my wife and make sure this is what she wants (there’s more to this story) (no female technicians only the owner who is male, the female recently left) so I tried calling next day to pay. 3 times calling no answer so left a message. I did this for next 5/6 days, I called, no answers and no returned calls left several messages! Finally, after almost a week of calling I tried again and finally got through, I asked why they haven’t returned my calls and if the store was still open for business… I said I been leaving messages and been trying to pay you for a week now. she said that deal is no longer and price doubled. So I said please have owner call me. She said ok but he will say no too. I said ok ma’am please still have him call me. So that was at 9am. At 4pm and no call back I drove 45 min there to see what was going on.. At first I could not find the store because there was no sign on the storefront. After finding the place I went inside, was very nice and calm and told her my story again, I said ma’am here’s my phone. Here’s proof I called every day for a week. The 2 secretary’s both looked and saw that I been calling daily. Both said we only have 1 phone and sometimes it doesn’t always work with voicemails……… Lol lol. I said I’ll tell you what… I think this is more than fair at this point. This was supposed to be a Valentine’s Day surprise for my wife. I will be glad to split the difference in cost right now and everyone is happy…. You make more than original price and I get to keep my gift for my wife. Told her if she just answered the phone or called me back I could’ve paid a week ago. She said so sorry, NO. So I drove 45 min back home….
… moreAlle Rob
Critical: Communication, Professionalism, QualityI had purchased a laser hair removal package with Lumiere then COVID came. Lumiere had to shut down and temporarily discontinue services as did all other establishments which is completely understandable so I waited until places were allowed to reopen and resume services. Well, upon contacting Lumiere to schedule an appointment and resume laser treatments no one would answer the phone so I left voicemails and sent texts to the appointment confirmation number. I did this numerous times throughout the weeks since the end of May/beginning of June when spas and the like were allowed to reopen. I never received a response until I received a text message weeks later stating the business was relocating their offices and would reopen at a new location on July 1 and was even offered extra treatment sessions “for the inconvenience”. Well it is now Septemberand my attempts to call and text Do yourself a favor and edon’t bother with this company. They will leave you hanging, not communicate with you, and take your money and run. I honestly suspect they’ve gone out of business and don’t want to disclose that information.I had purchased a laser hair removal package with Lumiere then COVID came. Lumiere had to shut down and temporarily discontinue services as did all other establishments which is completely understandable so I waited until places were …More
I had purchased a laser hair removal package with Lumiere then COVID came. Lumiere had to shut down and temporarily discontinue services as did all other establishments which is completely understandable so I waited until places were allowed to reopen and resume services. Well, upon contacting Lumiere to schedule an appointment and resume laser treatments no one would answer the phone so I left voicemails and sent texts to the appointment confirmation number. I did this numerous times throughout the weeks since the end of May/beginning of June when spas and the like were allowed to reopen. I never received a response until I received a text message weeks later stating the business was relocating their offices and would reopen at a new location on July 1 and was even offered extra treatment sessions “for the inconvenience”. Well it is now Septemberand my attempts to call and text Do yourself a favor and edon’t bother with this company. They will leave you hanging, not communicate with you, and take your money and run. I honestly suspect they’ve gone out of business and don’t want to disclose that information.