Lovely Nail Spa

Critical: Professionalism, QualityI’m not sure what happened between the visit today and August 7th because I was very pleased before. Each time I asked for the same thing which was French tip with gel polish. I’m guessing the nail tech on August 7th put a darker base color on my nail to make it look presentable since I’m getting a balance with French tip and not a full set. This time I wasn’t offered that courtesy and honestly didn’t know that it was something I needed to ask for. I went to wash my hands to conclude my service and in that area is better light. I can see there that you can see every imperfection in my nail so I politely advised the front desk. The man attending the front proceeded to ask me “If I knew I didn’t like it why didn’t I say anything?” and continued repeating that it looks good to him. The nail tech(Manager Ivy) that did my nails then comes over and says I needed to ask for a darker base which again I did not know or ask for August 7th or any other time in the 15 or so years I have been getting my nails done. She also stated that she saw the darker base coat when removing my old polish but there was no mention of it when she did my service. In this profession why would you proceed to do a service that you know as a professional would look bad without advising your client? I was waiting to speak with the tech from my previous service however she was with another client. The male worker approached me yet again and told me to interrupt the client’s service to speak with the tech which I refused. The manner in which I was approached by the male worker is the reason for this review. If there was some disconnect in communication that’s one thing but to be condescending about it is ridiculous. I did end up having my nails redone by Nina(second to last photo), the service provided by her and the tech that did my pedicure today… 5 stars.Services: Gel manicures, Pedicure, Acrylic nailsI’m not sure what happened between the visit today and August 7th because I was very pleased before. Each time I asked for the same thing which was French tip with gel polish. I’m guessing the nail tech on August 7th put a darker base color …More

I’m not sure what happened between the visit today and August 7th because I was very pleased before. Each time I asked for the same thing which was French tip with gel polish. I’m guessing the nail tech on August 7th put a darker base color on my nail to make it look presentable since I’m getting a balance with French tip and not a full set. This time I wasn’t offered that courtesy and honestly didn’t know that it was something I needed to ask for. I went to wash my hands to conclude my service and in that area is better light. I can see there that you can see every imperfection in my nail so I politely advised the front desk. The man attending the front proceeded to ask me “If I knew I didn’t like it why didn’t I say anything?” and continued repeating that it looks good to him. The nail tech(Manager Ivy) that did my nails then comes over and says I needed to ask for a darker base which again I did not know or ask for August 7th or any other time in the 15 or so years I have been getting my nails done. She also stated that she saw the darker base coat when removing my old polish but there was no mention of it when she did my service. In this profession why would you proceed to do a service that you know as a professional would look bad without advising your client? I was waiting to speak with the tech from my previous service however she was with another client. The male worker approached me yet again and told me to interrupt the client’s service to speak with the tech which I refused. The manner in which I was approached by the male worker is the reason for this review. If there was some disconnect in communication that’s one thing but to be condescending about it is ridiculous. I did end up having my nails redone by Nina(second to last photo), the service provided by her and the tech that did my pedicure today… 5 stars.