lovely berd salon

Critical: Professionalism, QualityI had a consultation for my daughter to get hair extensions. I was told to book it online, so I did. I scheduled it out almost 2 months so that they had plenty of time to order the hair. I put in the information for the hair color everything just as they told me. So the day before I get a text message saying that they can’t do the service for a custom color. So I called and they said to take a picture of my hair so that they can get the right tone. Sure I sent pictures of her hair. Then I get another text saying that they can’t get the hair and that they need more time to accommodate for her appointment. So I’m pretty sure if I show up tomorrow they’ll tell me that she doesn’t have an appointment anymore.So now I gotta break the news to my daughter that she can’t get her hair done this weekend. She been saving and really looking forward to this.Don’t waste your time or effort!Service: Hair extensionsI had a consultation for my daughter to get hair extensions. I was told to book it online, so I did. I scheduled it out almost 2 months so that they had plenty of time to order the hair. I put in the information for the hair color …More

I had a consultation for my daughter to get hair extensions. I was told to book it online, so I did. I scheduled it out almost 2 months so that they had plenty of time to order the hair. I put in the information for the hair color everything just as they told me. So the day before I get a text message saying that they can’t do the service for a custom color. So I called and they said to take a picture of my hair so that they can get the right tone. Sure I sent pictures of her hair. Then I get another text saying that they can’t get the hair and that they need more time to accommodate for her appointment. So I’m pretty sure if I show up tomorrow they’ll tell me that she doesn’t have an appointment anymore.

Critical: Cleanliness, Professionalism, Quality, ValueIt was a complete nightmare of an experience. I’ve never been to a place more unprofessional than this. Upon arriving, I was informed that the hair color I asked for was not available, they then used a color that didn’t match my natural color. One person started my hair and kept walking away and then random high school kids would come and finish the braids.During my appointment, there were young children running around the salon. Staff were eating in between touching clients’ hair and some staff were not wearing masks.To make matters worse, my braids started to unravel the next morning! I spent over four hours in that salon and it was an absolute horrible experience. I would not recommend this place to anyone. They do not follow CDC guidelines nor provide quality service.There are many places to get braids do not give Love Berd your business. She should have her salon license revoked.Service: Hair extensionsIt was a complete nightmare of an experience. I’ve never been to a place more unprofessional than this. Upon arriving, I was informed that the hair color I asked for was not available, they then used a color that didn’t match my natural …More

It was a complete nightmare of an experience. I’ve never been to a place more unprofessional than this. Upon arriving, I was informed that the hair color I asked for was not available, they then used a color that didn’t match my natural color. One person started my hair and kept walking away and then random high school kids would come and finish the braids.

Critical: ProfessionalismSo I booked my appointment almost 2 months in advance for a upcoming vacation trip, they told me they use there own hair which was fine by me , but about 2 weeks before my appointment I called in to verify my appointment and they tell me the hair I want isn’t there , but they will have it by the time my appointment comes. The day of my appointment they STILL don’t have the hair and tell me I could come tomorrow and they will have it . I get a text that following morning from 1 of the employees stating they can’t do my hair because they still don’t have the hair! Desperate because I leave for my trip in 2 days I decided to buy my own hair which they said was fine , and i allowed them 2 do it. I never been to this salon , I walk in and nobody have masks on , no greetings , no apology for the constant delay , just a cold “you got the hair” ? Plus the shop is filled with teenagers and a baby. 1 of the teenage girls braiding my hair caught an attitude because I asked was the broken comb she was using in my hair clean . The only bright side was that I only paid $50 for crochet when they regular price is $65 , but that’s only because they didn’t have change.. I like the crochet they did , but I don’t think that I will be returning because of the customer service and the professionalism. This was my first and last time coming here.Service: HairstylingSo I booked my appointment almost 2 months in advance for a upcoming vacation trip, they told me they use there own hair which was fine by me , but about 2 weeks before my appointment I called in to verify my appointment and they tell me …More

So I booked my appointment almost 2 months in advance for a upcoming vacation trip, they told me they use there own hair which was fine by me , but about 2 weeks before my appointment I called in to verify my appointment and they tell me the hair I want isn’t there , but they will have it by the time my appointment comes. The day of my appointment they STILL don’t have the hair and tell me I could come tomorrow and they will have it . I get a text that following morning from 1 of the employees stating they can’t do my hair because they still don’t have the hair! Desperate because I leave for my trip in 2 days I decided to buy my own hair which they said was fine , and i allowed them 2 do it. I never been to this salon , I walk in and nobody have masks on , no greetings , no apology for the constant delay , just a cold “you got the hair” ? Plus the shop is filled with teenagers and a baby. 1 of the teenage girls braiding my hair caught an attitude because I asked was the broken comb she was using in my hair clean . The only bright side was that I only paid $50 for crochet when they regular price is $65 , but that’s only because they didn’t have change.. I like the crochet they did , but I don’t think that I will be returning because of the customer service and the professionalism. This was my first and last time coming here.

Positive: QualityI love the experience I am having on my loc journey here! Berd is my tour guide on the journey! I love her salon so much; it feels like I am part of the family when I am there, which is a big deal to me! I would recommend Lovely Berd Salon. All. Day. Long.Service: Dreadlocks

I love the experience I am having on my loc journey here! Berd is my tour guide on the journey! I love her salon so much; it feels like I am part of the family when I am there, which is a big deal to me! I would recommend Lovely Berd Salon. All. Day. Long. Dreadlocks