Lilly’s Nails & Spa

Critical: Professionalism, Quality, ValueI went in wanting a regular pedicure and a dip manicure with a small line design (which I had photos of). However, I was ignored when voicing this and was given a gel pedicure with a different color than I had asked for. While the pedicure ended up looking ok, it still was not what I wanted and asked for. Then, when getting my finger nails done I expressed this was my first time doing dip nails and I wanted a small design. The employees looked stressed at the mention of a design and scrabbled to find someone new to work on my nails. After finding someone new for the manicure I was told to pick a new dip color and then watched as new colors for my dip and design were picked. I was assured these colors were the same that I had picked, however they very much are not. The dip was supposed to be a nude pink and ended up being more of a purple-white. The design colors I picked were lighter and regular polish, I was given a design with darker gel polish. When getting the design the employee barely looked at the inspiration photo. She also only used the nail brush that comes with the polish, not a brush for smaller strokes. I was barely able to look at or speak up about my design, and I could only get a clear view of them once I was in my car. The design is not clean or straight and is nothing like my inspiration picture. Had someone said they couldn’t do designs or that my photo is not a design they could recreate I would have been ok with just a dip manicure. However, not a single employee spoke up about their inability to do nail art or the choices they were making FOR ME without discussion. Along with these series of disappointing events, my nail beds were cut multiple times. Overall, I am left with ugly nails, beat up nail beds, and $100 less in my wallet. Disappointed is how I feel about this entire experience.Services: Manicure, Pedicure, Nail art, Dip powderI went in wanting a regular pedicure and a dip manicure with a small line design (which I had photos of). However, I was ignored when voicing this and was given a gel pedicure with a different color than I had asked for. While the pedicure …More

I went in wanting a regular pedicure and a dip manicure with a small line design (which I had photos of). However, I was ignored when voicing this and was given a gel pedicure with a different color than I had asked for. While the pedicure ended up looking ok, it still was not what I wanted and asked for. Then, when getting my finger nails done I expressed this was my first time doing dip nails and I wanted a small design. The employees looked stressed at the mention of a design and scrabbled to find someone new to work on my nails. After finding someone new for the manicure I was told to pick a new dip color and then watched as new colors for my dip and design were picked. I was assured these colors were the same that I had picked, however they very much are not. The dip was supposed to be a nude pink and ended up being more of a purple-white. The design colors I picked were lighter and regular polish, I was given a design with darker gel polish. When getting the design the employee barely looked at the inspiration photo. She also only used the nail brush that comes with the polish, not a brush for smaller strokes. I was barely able to look at or speak up about my design, and I could only get a clear view of them once I was in my car. The design is not clean or straight and is nothing like my inspiration picture. Had someone said they couldn’t do designs or that my photo is not a design they could recreate I would have been ok with just a dip manicure. However, not a single employee spoke up about their inability to do nail art or the choices they were making FOR ME without discussion. Along with these series of disappointing events, my nail beds were cut multiple times. Overall, I am left with ugly nails, beat up nail beds, and $100 less in my wallet. Disappointed is how I feel about this entire experience.

Positive: Cleanliness, Professionalism, Quality, ValueLast week was my first time here and I loved it! I wish I had gotten the name of the girl who did my nails and I’m going to be calling for another appointment soon.Services: Manicure, Dip powder

Last week was my first time here and I loved it! I wish I had gotten the name of the girl who did my nails and I’m going to be calling for another appointment soon. Manicure, Dip powder

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueTory is the best! She’s such a great artist and really takes her time!Services: Manicure, Nail art, Dip powder

Tory is the best! She’s such a great artist and really takes her time! Manicure, Nail art, Dip powder