Lena Brows & Beauty Bar

Critical: Professionalism, Punctuality, QualityHilary is wonderful with facials, lashes and always on time. Bridget, the owner, is always running behind despite an appt, the service is never the same. Sometimes the service is good and other times tasks are neglected or given more attention. She takes calls during appts, when giving waxes is not focused, and claims the temp in the room is off if the wax isn’t going well. I missed an appointment and accept a 100% charge but when I was called and asked about this missed appointment I was hung up on by the owner after apologizing for missing. This to me is unacceptable and not how you run a business. I will NEVER return which is unfortunate due to How professional and appreciative I am of Hilary’s skills. I hope she moves on from this poorly ran business. I have never written a negative review in my life and feel impassioned to do so after this terrible encounter.Hilary is wonderful with facials, lashes and always on time. Bridget, the owner, is always running behind despite an appt, the service is never the same. Sometimes the service is good and other times tasks are neglected or given more …More

Hilary is wonderful with facials, lashes and always on time. Bridget, the owner, is always running behind despite an appt, the service is never the same. Sometimes the service is good and other times tasks are neglected or given more attention. She takes calls during appts, when giving waxes is not focused, and claims the temp in the room is off if the wax isn’t going well. I missed an appointment and accept a 100% charge but when I was called and asked about this missed appointment I was hung up on by the owner after apologizing for missing. This to me is unacceptable and not how you run a business. I will NEVER return which is unfortunate due to How professional and appreciative I am of Hilary’s skills. I hope she moves on from this poorly ran business. I have never written a negative review in my life and feel impassioned to do so after this terrible encounter.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI drove 1 hr and 30 minutes with my friend from Detroit to visit Lena to do my eyebrows at her popup shop. As someone who is never satisfied with their brows, Lena made sure I was 100% satisfied with my eyebrows and asked me what I wanted and listened to exactly what I told her. She took her time to make sure my eyebrows were as symmetrical as possible. My favorite part is she does both threading AND waxing, along with a variety of other services. Seriously the sweetest and most down to earth person I’ve met and was worth EVERY minute of the drive! I’ve never been so satisfied with my eyebrows and she even gave my friend the brow tint for free and actually cared enough to make sure we were both happy with the results! Also, she was so cool when I had to push back the appointment an hour later, which I truly appreciate. Thank you so much Lena, will definitely keep in contact with you about the pop up in Michigan!!I drove 1 hr and 30 minutes with my friend from Detroit to visit Lena to do my eyebrows at her popup shop. As someone who is never satisfied with their brows, Lena made sure I was 100% satisfied with my eyebrows and asked me what I wanted …More

I drove 1 hr and 30 minutes with my friend from Detroit to visit Lena to do my eyebrows at her popup shop. As someone who is never satisfied with their brows, Lena made sure I was 100% satisfied with my eyebrows and asked me what I wanted and listened to exactly what I told her. She took her time to make sure my eyebrows were as symmetrical as possible. My favorite part is she does both threading AND waxing, along with a variety of other services. Seriously the sweetest and most down to earth person I’ve met and was worth EVERY minute of the drive! I’ve never been so satisfied with my eyebrows and she even gave my friend the brow tint for free and actually cared enough to make sure we were both happy with the results! Also, she was so cool when I had to push back the appointment an hour later, which I truly appreciate. Thank you so much Lena, will definitely keep in contact with you about the pop up in Michigan!!

Positive: Professionalism, QualityIt was my first time getting lashes & BRIDGET SANDERS was awesome! She gave me the education of the difference in all the different types & very patient with me! I already made my next appointment!! Thanks Bridget

It was my first time getting lashes & BRIDGET SANDERS was awesome! She gave me the education of the difference in all the different types & very patient with me! I already made my next appointment!! Thanks Bridget