Lash and Brow Company

Critical: ProfessionalismHeidi did great on my first fill at this place and it made me want to come back! Then I went to Caitlin, who offered to do mega lashes on me rather than volumes I had. My lashes ended up looking the same and I was unhappy especially since I was being charged more money for more volume. I texted the company number and they informed me I was only charged for a regular volume fill but Caitlin never told me that, I paid cash so I had no way of knowing so that was a red flag for me. The communication was terrible. BUT, whoever I was texting on the company number was extremely helpful, and scheduled me a free 30 minute fill with the same lash artist to fix the problem. I went, and unfortunately I just felt uncomfortable the whole time because the lash artist was clearly upset with me that I complained, just had a terrible attitude the entire time, I don’t feel comfortable going back to this place sadly!Heidi did great on my first fill at this place and it made me want to come back! Then I went to Caitlin, who offered to do mega lashes on me rather than volumes I had. My lashes ended up looking the same and I was unhappy especially since …More

Heidi did great on my first fill at this place and it made me want to come back! Then I went to Caitlin, who offered to do mega lashes on me rather than volumes I had. My lashes ended up looking the same and I was unhappy especially since I was being charged more money for more volume. I texted the company number and they informed me I was only charged for a regular volume fill but Caitlin never told me that, I paid cash so I had no way of knowing so that was a red flag for me. The communication was terrible. BUT, whoever I was texting on the company number was extremely helpful, and scheduled me a free 30 minute fill with the same lash artist to fix the problem. I went, and unfortunately I just felt uncomfortable the whole time because the lash artist was clearly upset with me that I complained, just had a terrible attitude the entire time, I don’t feel comfortable going back to this place sadly!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueRachel was awesome! Everyone was very welcome and made me feel comfortable! The salon is very clean and super cute! You can even shop their clothing after your appointment! I highly recommend them!Service: Body waxing

Rachel was awesome! Everyone was very welcome and made me feel comfortable! The salon is very clean and super cute! You can even shop their clothing after your appointment! I highly recommend them! Body waxing