Critical: Professionalism, Punctuality, Quality, ValueI booked an appointment 3 weeks ago, due to an event, for pedicure and gel with French tip and new set nails also with French as my nail lady who has done my nails since February 2019 (Cynthia, who does not work here) would be out of town. I was recommended a lady named Vicky for my gel pedicure by the front desk lady and was told that I’ll get my pedi done at the same time as my new set. My appointment was this morning at 10AM (08.16.21) they didn’t open the doors before 10.05. The front desk lady didn’t even say hi. After a few minutes she asked for my name and told me that I didn’t do the covid application and have to do it. I showed her that I already had done it Thursday (which is 4 days ago) on my phone, but she told me that she couldn’t find it in her system. After finishing it and been waiting she told me that someone else could do my pedicure and regular pedicure, not what I ordered cause who ever set up my appointment had only set up regular pedi. I told her that the most important was my nails due to an event coming up this weekend and can come back for pedicure. Finally 10.35 I got someone who was supposed to do my new set (I think her name was Danny, I don’t exactly remember her name), but as you can see on the picture uploaded I hit my thumb few months ago and it’s growing, but still lifted in the end. She said she is not allowed to put a tip or do anything on lifted nails so I asked her if she could do the rest of the nails which is perfectly fine, but she refused to do my nails because of that one nail that was lifted. After waiting for 35 minutes, my pedicure was not booked correctly so I didn’t get it and I was refused service because of one lifted nail! This salon and the staff doesn’t even deserve one star! I am a hair & beauty teacher and been in the business for 16 years, I’ve never seen so poor service and rude people! This is NOT the way you treat clients!I booked an appointment 3 weeks ago, due to an event, for pedicure and gel with French tip and new set nails also with French as my nail lady who has done my nails since February 2019 (Cynthia, who does not work here) would be out of town. …More
I booked an appointment 3 weeks ago, due to an event, for pedicure and gel with French tip and new set nails also with French as my nail lady who has done my nails since February 2019 (Cynthia, who does not work here) would be out of town. I was recommended a lady named Vicky for my gel pedicure by the front desk lady and was told that I’ll get my pedi done at the same time as my new set. My appointment was this morning at 10AM (08.16.21) they didn’t open the doors before 10.05. The front desk lady didn’t even say hi. After a few minutes she asked for my name and told me that I didn’t do the covid application and have to do it. I showed her that I already had done it Thursday (which is 4 days ago) on my phone, but she told me that she couldn’t find it in her system. After finishing it and been waiting she told me that someone else could do my pedicure and regular pedicure, not what I ordered cause who ever set up my appointment had only set up regular pedi. I told her that the most important was my nails due to an event coming up this weekend and can come back for pedicure. Finally 10.35 I got someone who was supposed to do my new set (I think her name was Danny, I don’t exactly remember her name), but as you can see on the picture uploaded I hit my thumb few months ago and it’s growing, but still lifted in the end. She said she is not allowed to put a tip or do anything on lifted nails so I asked her if she could do the rest of the nails which is perfectly fine, but she refused to do my nails because of that one nail that was lifted. After waiting for 35 minutes, my pedicure was not booked correctly so I didn’t get it and I was refused service because of one lifted nail! This salon and the staff doesn’t even deserve one star! I am a hair & beauty teacher and been in the business for 16 years, I’ve never seen so poor service and rude people! This is NOT the way you treat clients!