Lakeside Massage and Wellness Studio

Positive: Communication, ProfessionalismBy far one of the best massages I have had. Marie was very knowledgeable, professional and friendly, and an absolute fantastic massage therapist. Tonight is the first time in years I have had relief from my back pain. I booked my next appointment before walking out and plan on becoming a regular client. Thank you so so much Marie… you are amazing!By far one of the best massages I have had. Marie was very knowledgeable, professional and friendly, and an absolute fantastic massage therapist. Tonight is the first time in years I have had relief from my back pain. I booked my next …More

By far one of the best massages I have had. Marie was very knowledgeable, professional and friendly, and an absolute fantastic massage therapist. Tonight is the first time in years I have had relief from my back pain. I booked my next appointment before walking out and plan on becoming a regular client. Thank you so so much Marie… you are amazing!

Positive: Communication, Professionalism, QualityMarie is a lifesaver! I had a nagging back injury that my doctor prescribed muscle relaxers for, with no success. I was in near constant pain for over two months. Marie was able to work out the issues and alleviate almost all of the pain. A follow up session completely solved the problem. She is amazing! Clean studio, professional team, and easy to book online. I’d give them 7 stars if i could.Marie is a lifesaver! I had a nagging back injury that my doctor prescribed muscle relaxers for, with no success. I was in near constant pain for over two months. Marie was able to work out the issues and alleviate almost all of the …More

Marie is a lifesaver! I had a nagging back injury that my doctor prescribed muscle relaxers for, with no success. I was in near constant pain for over two months. Marie was able to work out the issues and alleviate almost all of the pain. A follow up session completely solved the problem. She is amazing! Clean studio, professional team, and easy to book online. I’d give them 7 stars if i could.

Positive: Communication, QualityKate was amazing!!! By far the best deep tissue massage I’ve received. It’s so hard to find a massage therapist that can go that deep. She is obviously very knowledgeable and knows exactly what the muscles need. 2 days later and I feel the best I’ve felt in a long time. I will definitely be back!

Kate was amazing!!! By far the best deep tissue massage I’ve received. It’s so hard to find a massage therapist that can go that deep. She is obviously very knowledgeable and knows exactly what the muscles need. 2 days later and I feel the best I’ve felt in a long time. I will definitely be back!

Positive: Communication, ProfessionalismI booked an appointment today at 0900 for 155pm. I confirmed it through my email. I showed up at 135pm and there wasn’t anybody around. I waited around 30 min into my appointment (called and texted) but there was no one around.I was later contacted by a therapist (Marie) who said there was a glitch in the schedule and offered to help. I appreciated their response as I was super disappointed— especially being pregnant on Mother’s Day I will definitely be updating this review again after my massage.I booked an appointment today at 0900 for 155pm. I confirmed it through my email. I showed up at 135pm and there wasn’t anybody around. I waited around 30 min into my appointment (called and texted) but there was no one around. …More

I booked an appointment today at 0900 for 155pm. I confirmed it through my email. I showed up at 135pm and there wasn’t anybody around. I waited around 30 min into my appointment (called and texted) but there was no one around.

Critical: ProfessionalismIm not sure why I cant respond to your update. But per our messages .. you have not responded to any of my complaints.First of all.. yes, I was late. I also called and left a message as well as a text stating that if this messes up your schedule, let me know. Secondly, I did not receive intake papers at all. You double checked about the correct email address. I sent you the correct one. It did not go to spam or trash. I was annoyed that I had to be asked all the medical questions . Ive asked other people here who have had massages here in Washington and they did not have to do that.The massage was just ok. I did have to tell her a few times that it hurt. No big deal with that though.When I was trying to pay , she apparently had to send me another email. I told her what it was again. I had to tell her 3 times because she wasn’t typing it in correctly. When she did get to the screen for payment, she was confused on what to do next. I had to guide her through it.On top of everything, when I arrived she was not wearing a mask. I had to ask if masks were required as I was wearing mine. She said she forgot.I am not one to throw anyone under the bus, but felt I needed to defend myself because I was basically called a liar in her “update” . The place gets good reviews because I checked before hand. But I would definitely not recommend Kate. This was not cheap and I feel I was cheated. Not good customer service at all. The owner has not got back to me after I messaged her and left a voice mail. Oh well, lesson learned.Update: I saw her response. Again calling me a liar. Im not upset over the jacket. Thats the last place I was and thought it has to be here. This is not about the jacket at all.I left several messages wanting to smoothe this over and talk it out. No response. I left her a message. No call back. Im not getting revenge over my jacket. Im just telling the public about my experience.I told her to please get back to me and she didn’t. She didn’t make it right. Shame on her for treating customer this way.Im not sure why I cant respond to your update. But per our messages .. you have not responded to any of my complaints.First of all.. yes, I was late. I also called and left a message as well as a …More

Im not sure why I cant respond to your update. But per our messages .. you have not responded to any of my complaints.