L.A. Tan

Critical: ProfessionalismI need to express my displeasure with my run in with Ms. Danielle Brooks. I have been frequenting this particular LA location more than the rest and have always been treated well. I have always had my eyewear in hand. On September 11 after having a stressful morning I walked in for a relaxing tan. This one particular day I did not have eyewear on me and Danielle began to read me the riot act in an extremely belittling way claiming that no one ever wears their eyewear here and that it’s a law blah blah blah. I explained that I always have my eyewear but I had just forgotten it today. As a valued customer she should’ve just given me the inexpensive stickers and allowed me to go about my way but obviously she did not possess proper customer service skills. And again began complaining about what she felt she was finding out about this particular salon. Expressing Covid and other issues that’s supposedly we’re not being addressed. Again I did not feel that this internal information should have been expressed to me however the door was left open for me to step through. I informed her that their hours made it extremely difficult for me to even tan because of their ridiculous hours of operation. Again she expressed that they are ours that were made because of Covid. That is most obviously an excuse and she did not wish to converse any further on that topic. The hours of operation cater to those that work a 9 to 5 Monday through Friday schedule and not those that work in a retail segment. I have owned and ran restaurants for 38 years and understand operating costs and I also understand that LA Tan’s operating costs are very low in retrospect to slow times when the beds are not running and they are paying one employee in my notes amounts of electricity with which to light up the shop.I have owned and ran restaurants for 38 years and understand operating costs and I also understand that LA Tan’s operating costs are very low in retrospect to slow times when the beds are not running and they are paying one employee in my notes amounts of electricity with which to light up the shopNeedless to say I felt forced to cancel my membership and contacted many others to inform them of my experience and I do know for a fact that many many of these excepted my advice and have canceled their memberships to.I feel that Miss Danielle Brooks should not be in the public guy until she has had proper training and how to deal with the general public in a more pleasant fashion to get her point across.My apologies for running on so long but I definitely wanted to get my $200 worth of investment in your company outService: TanningI need to express my displeasure with my run in with Ms. Danielle Brooks. I have been frequenting this particular LA location more than the rest and have always been treated well. I have always had my eyewear in hand. On September 11 after …More

I need to express my displeasure with my run in with Ms. Danielle Brooks. I have been frequenting this particular LA location more than the rest and have always been treated well. I have always had my eyewear in hand. On September 11 after having a stressful morning I walked in for a relaxing tan. This one particular day I did not have eyewear on me and Danielle began to read me the riot act in an extremely belittling way claiming that no one ever wears their eyewear here and that it’s a law blah blah blah. I explained that I always have my eyewear but I had just forgotten it today. As a valued customer she should’ve just given me the inexpensive stickers and allowed me to go about my way but obviously she did not possess proper customer service skills. And again began complaining about what she felt she was finding out about this particular salon. Expressing Covid and other issues that’s supposedly we’re not being addressed. Again I did not feel that this internal information should have been expressed to me however the door was left open for me to step through. I informed her that their hours made it extremely difficult for me to even tan because of their ridiculous hours of operation. Again she expressed that they are ours that were made because of Covid. That is most obviously an excuse and she did not wish to converse any further on that topic. The hours of operation cater to those that work a 9 to 5 Monday through Friday schedule and not those that work in a retail segment. I have owned and ran restaurants for 38 years and understand operating costs and I also understand that LA Tan’s operating costs are very low in retrospect to slow times when the beds are not running and they are paying one employee in my notes amounts of electricity with which to light up the shop.I have owned and ran restaurants for 38 years and understand operating costs and I also understand that LA Tan’s operating costs are very low in retrospect to slow times when the beds are not running and they are paying one employee in my notes amounts of electricity with which to light up the shop