Kenneth Nails & Spa

Positive: Cleanliness, Professionalism, Quality, ValueI just got my nails done like not even ten minutes ago and I wanted to review right away. The guy did mine was sooo good. He sat me down right away. Asked about size and color. Even suggested putting black on bottom to make my green darker which ended up being soo good. My nails turned out perfect and exactly how I wanted them. Definitely going here again and if you’re considering trying it I would 100 percent recommend trying them out. :)Service: Acrylic nailsI just got my nails done like not even ten minutes ago and I wanted to review right away. The guy did mine was sooo good. He sat me down right away. Asked about size and color. Even suggested putting black on bottom to make my green darker …More

I just got my nails done like not even ten minutes ago and I wanted to review right away. The guy did mine was sooo good. He sat me down right away. Asked about size and color. Even suggested putting black on bottom to make my green darker which ended up being soo good. My nails turned out perfect and exactly how I wanted them. Definitely going here again and if you’re considering trying it I would 100 percent recommend trying them out. 🙂

Critical: Professionalism, QualityOwner was rude to his staff, I have gel polish all on my cuticle (not clean at all), tried to point out a flaw before putting under light and I was told not to worry.. extremely dissatisfied, will never waste my time or money there again.Service: Gel manicures

Owner was rude to his staff, I have gel polish all on my cuticle (not clean at all), tried to point out a flaw before putting under light and I was told not to worry.. extremely dissatisfied, will never waste my time or money there again. Gel manicures

Critical: Professionalism, Quality, ValueThat was the most embarrassing experience ever!! I can not believe that just happened!! First of all, I have not had my nails done since February, and it was spur of the moment and I was excited! Before the service began, I told Ken that I needed a manicure before I had a acrylic set put on. He said that they usually do those at the end.. I said well, I know everyone has their own way of doing things but I did not specifically ask for a manicure before a full set was put on one time and I walked out with my nails looking like I needed a fill in.. so I always make sure that I ask for that up front to avoid any confusion. Then I followed up with, “I want the acrylic and the nail polish to fully cover my nail. I want them both to touch all edges of the surrounding skin.. (I’m also laughing explaining this) I would like my entire nail covered. He then went on to say that he understood what I was saying. I didnt really look at my nails until he startedPainting and I noticed that there was a pretty good gap and I just asked him to fill it with polish.. he said it wouldn’t look good. I agreed, but unfortunately it would be better than it looking like I needed a fill in .. after a small exchange of explanation I decided that there was no fixing it. I paid and left. I then sent a picture of my nails to my daughter. She said OH MY GOSH!! Just go get a refund! I swallowed my pride, walked back in and tried to explain why I was not happy. As I was talking he said just get to the point, stop wasting his time! . I said I want a refund. He said no, I’ll try to fix it. I said no thank you, I want a refund. He tells me that it’s my cuticle and it’s my skin that is showing. I said that is my nail!! He said if you want a refund I will have to cut your nails off and then refund your money. I said cut them off!! As I am waiting he then comes back at me saying he is going to charge me $20 for the supplies he used. I said no you are not!! I’m not paying $20 for this service or supplies, not even a penny especially after the way you have treated me! A guy named Alex took my nails off. I walked to the counter to receive my money. Ken refunded the $55 charge and said that the $12 tip had not been added. He hands me a slip and then charges my card $20. He then changes it to charging me $20 for cutting my cuticles. I said I am not paying you a penny. I then asked him to give me my card. He then threatens me that he is going to call the police unless I sign the copy for the $20 charge. At this point, I have 20mins until it’s time to pick up my daughter. He is refusing to give me my card. I scribble on the paper and he throw slides me my card telling me that in his 23 or 27 years of being a nail tech that he has never had a customer like me and telling me how horrible that I am! I still can’t believe this happened … this was my first time there. I’m in disbelief!That was the most embarrassing experience ever!! I can not believe that just happened!! First of all, I have not had my nails done since February, and it was spur of the moment and I was excited! Before the service began, I told Ken that I …More

That was the most embarrassing experience ever!! I can not believe that just happened!! First of all, I have not had my nails done since February, and it was spur of the moment and I was excited! Before the service began, I told Ken that I needed a manicure before I had a acrylic set put on. He said that they usually do those at the end.. I said well, I know everyone has their own way of doing things but I did not specifically ask for a manicure before a full set was put on one time and I walked out with my nails looking like I needed a fill in.. so I always make sure that I ask for that up front to avoid any confusion. Then I followed up with, “I want the acrylic and the nail polish to fully cover my nail. I want them both to touch all edges of the surrounding skin.. (I’m also laughing explaining this) I would like my entire nail covered. He then went on to say that he understood what I was saying. I didnt really look at my nails until he started