Kelly Nails

Positive: Cleanliness, Professionalism, QualityLoved my experience here! I rarely get my nails done because I never feel super satisfied with the result. They were pretty busy when I went, and he still took his time to make sure I got what I wanted, and he did a fantastic job! I think I finally found a place I can go to regularly!

Loved my experience here! I rarely get my nails done because I never feel super satisfied with the result. They were pretty busy when I went, and he still took his time to make sure I got what I wanted, and he did a fantastic job! I think I finally found a place I can go to regularly!

Critical: ValueI had a great experience overall. Little rushed in the beginning when choosing a color. However, for my mother, experience was awful watching. She was rushed just like me. Her pedicure went fine, but her manicure felt like it was 10 minutes. It was ridiculous. Her tech didn’t even ask her to wash over her hands, clearly giving an incomplete, rushed manicure. Very disappointed, and will not be coming back anytime soon :(Services: Pedicure, ManicureI had a great experience overall. Little rushed in the beginning when choosing a color. However, for my mother, experience was awful watching. She was rushed just like me. Her pedicure went fine, but her manicure felt like it was 10 …More

I had a great experience overall. Little rushed in the beginning when choosing a color. However, for my mother, experience was awful watching. She was rushed just like me. Her pedicure went fine, but her manicure felt like it was 10 minutes. It was ridiculous. Her tech didn’t even ask her to wash over her hands, clearly giving an incomplete, rushed manicure. Very disappointed, and will not be coming back anytime soon 🙁

Critical: Quality, ValueMy daughter was much happier with her tech. A very nice young girl. That did a nice job. My pedicure started after my daughter, by 5 min and I ended 5 min before her. The most rushed pedicure I have ever had. It seemed very clean and covid compliant. However, I feel like my passive personality I would never speak up during a service.I don’t think I should have to remind a professional nail tech how to do a proper pedicure. My tech flew through, literally touched each toes with the cuticle stick…. that’s it. Didn’t apply a full top coat to each nail. Just the tips… The audacity to think this was a proper service. I tip fully and well. But there is no way I can tip properly with such a poorly done service. I have been here twice, both times let down. I won’t be back sorry.Services: Pedicure, ManicureMy daughter was much happier with her tech. A very nice young girl. That did a nice job. My pedicure started after my daughter, by 5 min and I ended 5 min before her. The most rushed pedicure I have ever had. It seemed very clean and covid …More

My daughter was much happier with her tech. A very nice young girl. That did a nice job. My pedicure started after my daughter, by 5 min and I ended 5 min before her. The most rushed pedicure I have ever had. It seemed very clean and covid compliant. However, I feel like my passive personality I would never speak up during a service.I don’t think I should have to remind a professional nail tech how to do a proper pedicure. My tech flew through, literally touched each toes with the cuticle stick…. that’s it. Didn’t apply a full top coat to each nail. Just the tips… The audacity to think this was a proper service. I tip fully and well. But there is no way I can tip properly with such a poorly done service. I have been here twice, both times let down. I won’t be back sorry.

Critical: Professionalism, Quality, ValueI used to go here years ago and never had any issues, so I decided to try them again recently and it was awful. I had dipping powder with tips put on. The tech started and he didn’t do any filing/nail prep before starting to put the tips on. I asked and he said any “nail prep” before will be an extra $5. I thought that was odd because I’ve never paid extra for filing before tips, but whatever. He was quick/rushed and my nails looked terrible (his fingerprints, uneven, splotchy). He fixed a few while I was there and when I got home I noticed small hairline cracks on almost every nail. I went back the next day and asked if they could be re-done. Instead they said they would file the top and put another layer of powder. They told me it would fix the problem, but clearly didn’t want to take the time to re-do them. Within the next few days I started noticing the cracks again and the sides literally started to crumble away. I called back on a Saturday and they told me they should last at least two weeks and to come back Monday for them to correct. Well, they ended up unexpectedly closed Monday/Tuesday. I went back Wednesday (today) and I explained I thought it was the initial application causing the issue as I’ve never had this happen. They said 4 should come off completely, but wanted to leave the others. I expressed concern that since they didn’t do this initially (as they should have) I was going to have 4 nails that hopefully look great and 6 that still look awful and now don’t match. Sure enough – that is exactly what happened. The owner agreed they do not match and said it is because the other nails were completed over a week ago, so the colors won’t match. Which she is absolutely correct – however, I went back exactly when instructed to and they were closed. Even so, we are still not even at the 2 week mark that they guarantee! This could have been completely avoided if they would have just fixed the problem the first time and now I wasted $50 + $12 tip.I used to go here years ago and never had any issues, so I decided to try them again recently and it was awful. I had dipping powder with tips put on. The tech started and he didn’t do any filing/nail prep before starting to put the tips …More

I used to go here years ago and never had any issues, so I decided to try them again recently and it was awful. I had dipping powder with tips put on. The tech started and he didn’t do any filing/nail prep before starting to put the tips on. I asked and he said any “nail prep” before will be an extra $5. I thought that was odd because I’ve never paid extra for filing before tips, but whatever. He was quick/rushed and my nails looked terrible (his fingerprints, uneven, splotchy). He fixed a few while I was there and when I got home I noticed small hairline cracks on almost every nail. I went back the next day and asked if they could be re-done. Instead they said they would file the top and put another layer of powder. They told me it would fix the problem, but clearly didn’t want to take the time to re-do them. Within the next few days I started noticing the cracks again and the sides literally started to crumble away. I called back on a Saturday and they told me they should last at least two weeks and to come back Monday for them to correct. Well, they ended up unexpectedly closed Monday/Tuesday. I went back Wednesday (today) and I explained I thought it was the initial application causing the issue as I’ve never had this happen. They said 4 should come off completely, but wanted to leave the others. I expressed concern that since they didn’t do this initially (as they should have) I was going to have 4 nails that hopefully look great and 6 that still look awful and now don’t match. Sure enough – that is exactly what happened. The owner agreed they do not match and said it is because the other nails were completed over a week ago, so the colors won’t match. Which she is absolutely correct – however, I went back exactly when instructed to and they were closed. Even so, we are still not even at the 2 week mark that they guarantee! This could have been completely avoided if they would have just fixed the problem the first time and now I wasted $50 + $12 tip.