Karisma Full Service Beauty Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI have been looking for a salon that was near where I live and was not corporate owned. I found Karisma and my experience there was excellent. They took time to understand my wants and needs and then explained what they could do to meet them. My hair turned out terrific and I get complimented on it almost daily. This is going to be my lifelong hair salon. P.S. The people there are so nice and friendly also, which makes the experience even better.I have been looking for a salon that was near where I live and was not corporate owned. I found Karisma and my experience there was excellent. They took time to understand my wants and needs and then explained what they could do to meet …More

I have been looking for a salon that was near where I live and was not corporate owned. I found Karisma and my experience there was excellent. They took time to understand my wants and needs and then explained what they could do to meet them. My hair turned out terrific and I get complimented on it almost daily. This is going to be my lifelong hair salon. P.S. The people there are so nice and friendly also, which makes the experience even better.

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueI had such a bad experience the second time with Miranda that I haven’t been able to get up the courage to go to a new salon. I literally left with half the extensions not put in because she took so long and I had to get my kids from school. I was supposed to return after picking up the kids but once I seen that she had ripped half my hair out when removing the old extensions. She said that they didn’t have the correct clarifying shampoo in order to remove the glue. She didn’t highlight my hair like asked only toned it turning it grey blue on the ends and my roots were not done so they were a light brown dirty blonde. And chopped it off so badly. Taking inches off hair that was just trimmed weeks before when the extensions were first done. The new extensions that were placed didn’t match my hair at all(even if my hair would have been dyed correctly). They were a cheaper brand and looked like shiny plastic Barbie doll hair yellow gold blonde color and other pieces were platinum with red lowlights . She placed them in so tight I had a horrible migraine for days. She was aware of my large scars(sensitive bald spots) from a car accident and my insecurities of them. She purposely sectioned the hair revealing the scars and walking off to talk leaving me feeling exposed in the chair. I was having an anxiety attack the entire time.From the beginning she began to complain. She actually told me that she hated doing hair and was joining the military and felt as if she should have never been doing hair. It was a complete 180 from my original experience with her. And this wasn’t a cheap visit. I left crying and my friend that was there watching had seen how badly I was being treated and continued asking me to speak up and to tell Kelly how bad it was. It didn’t matter my anxiety and her attitude had me frozen and I was screaming inside and couldn’t wait to leave. Just to get home to spend hours using Pam cooking spray to remove the 800$ worth of hair and washing my hair with the correct shampoo to remove the chunks of glue leftover from the other extensions. I literally am a nervous wreck to go to any salon again after this. She admitted to being a marijuana user and I don’t know if that was her on a day not high. But I have went months keeping this to myself and I finally need to let her know that she is a horrible person. The things she said, the way she treated me was like Regina George in mean girls. I am not hoping that you get hit by a bus or anything but I am reporting this to the licensing department. Because I now have the courage to say that Miranda should not be allowed to touch a person’s hair again. She shouldn’t be allowed near a customer service job. And her self centered, entitled, spoiled self does need the military because hopefully they can break her down and then fix her to be useful for something that doesn’t require her in customer service. Two visits and I spent close to 3,000$. First visit amazing. I haven’t had that confidence since my car accident. But the 2nd visit ruined my hair and my view on trying a new hair salon. Kelly the owner is amazing. But when I called to tell her about my complaints I was on speaker and they all were laughing and just repeating what I would say. Charisma deserves karma!!Services: Hairstyling, Manicure, Hair extensionsI had such a bad experience the second time with Miranda that I haven’t been able to get up the courage to go to a new salon. I literally left with half the extensions not put in because she took so long and I had to get my kids from …More

I had such a bad experience the second time with Miranda that I haven’t been able to get up the courage to go to a new salon. I literally left with half the extensions not put in because she took so long and I had to get my kids from school. I was supposed to return after picking up the kids but once I seen that she had ripped half my hair out when removing the old extensions. She said that they didn’t have the correct clarifying shampoo in order to remove the glue. She didn’t highlight my hair like asked only toned it turning it grey blue on the ends and my roots were not done so they were a light brown dirty blonde. And chopped it off so badly. Taking inches off hair that was just trimmed weeks before when the extensions were first done. The new extensions that were placed didn’t match my hair at all(even if my hair would have been dyed correctly). They were a cheaper brand and looked like shiny plastic Barbie doll hair yellow gold blonde color and other pieces were platinum with red lowlights . She placed them in so tight I had a horrible migraine for days. She was aware of my large scars(sensitive bald spots) from a car accident and my insecurities of them. She purposely sectioned the hair revealing the scars and walking off to talk leaving me feeling exposed in the chair. I was having an anxiety attack the entire time.From the beginning she began to complain. She actually told me that she hated doing hair and was joining the military and felt as if she should have never been doing hair. It was a complete 180 from my original experience with her. And this wasn’t a cheap visit. I left crying and my friend that was there watching had seen how badly I was being treated and continued asking me to speak up and to tell Kelly how bad it was. It didn’t matter my anxiety and her attitude had me frozen and I was screaming inside and couldn’t wait to leave. Just to get home to spend hours using Pam cooking spray to remove the 800$ worth of hair and washing my hair with the correct shampoo to remove the chunks of glue leftover from the other extensions. I literally am a nervous wreck to go to any salon again after this. She admitted to being a marijuana user and I don’t know if that was her on a day not high. But I have went months keeping this to myself and I finally need to let her know that she is a horrible person. The things she said, the way she treated me was like Regina George in mean girls. I am not hoping that you get hit by a bus or anything but I am reporting this to the licensing department. Because I now have the courage to say that Miranda should not be allowed to touch a person’s hair again. She shouldn’t be allowed near a customer service job. And her self centered, entitled, spoiled self does need the military because hopefully they can break her down and then fix her to be useful for something that doesn’t require her in customer service. Two visits and I spent close to 3,000$. First visit amazing. I haven’t had that confidence since my car accident. But the 2nd visit ruined my hair and my view on trying a new hair salon. Kelly the owner is amazing. But when I called to tell her about my complaints I was on speaker and they all were laughing and just repeating what I would say. Charisma deserves karma!!