Joanna Spas, Massage & Facial, is an upscale Day Spa, offering a complete body restoration/relaxing experience. We offer five ultra-comfortable treatment rooms a steam shower, with the finest spa linens and equipment. From the moment you walk in the door, our focus is on relaxation. Our spa services are a great way to take a step back from the hustle & bustle of everyday life. Come take a break and enjoy life again with us, you deserve it! Try our new pain management massage named static massage for quick relief of pain. It reduces pain and inflammation immediately. We also sell and use the Eminence Organic Skin Care line for all facials. Individual products can also be purchased at our shop. Our steam shower is included with all massages.
Located In: Paoli West Shopping Center
Appointments: joannaspas.com
Hours
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–9 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 34 W Lancaster Ave, Paoli, PA 19301
Phone: (267) 288-7600
Website: http://www.joannaspas.com/
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Reviews
Abe
The place is nice and massage was good enough but I will never go back. The price was $60 in advance and I understand that. But the manager also REQUIRED a $40 tip in advance. Then the therapist asked for another big tip during the massage!
… moreAmy Rauscher
I was excited to try a new place closer to work. I am more than happy to tip 20% or higher for services especially after a great massage. However being told over the phone that I have to pay $20 upfront as a tip for a $60 service was confusing. That’s a 33.5% tip even before a service was performed?! The information posted in person and on the website says $60 not $80. The IRS defines a tip as something optional or extra that only the customer determines, not the business. This is misleading to your future customers and turned me off from your establishment.
… moreAshley Carroll
Booked an appointment online at 5:10!pm and paid via their website when I arrived they asked me to pay again. When I said I had paid online they said that they had no record but to just book in person and pay again. I gave them my credit card and after the swiped it said they didn’t have any appointments. I went back online while waiting in the lobby and booked another appointment an hour from now. The owner called and said they didn’t have any appointments and that they would not refund me any money. No one speaks English so the owner kept calling my cell phone. All of the front desk ladies went to the back and closed the door and I’m now sitting in the lobby by myself.
… moreAidan
Was here just a couple hours ago and it was probably the most relieving massage I’ve ever had. Very friendly staff and a good atmosphere. Recommended.
… moreJordan Torres
If I could give less than a 1 star I would!!! I have never been treated with worse customer service from any business in all my life!!!! I scheduled an appointment for 4:30 on Saturday the 28th of January or so I thought. I guess I made the reservation for Friday the 27th by accident. That part is on me I get that but I paid $180 up front. I called on Saturday and explained the situation and asked if there was anyway they could squeeze us in on Saturday. The lady then began to spaz out on me telling me she tried to call me yesterday and that I cursed her out, raising her voice. Totally totally unprofessional. I NEVER TALKED TO HER!!!!! She then proceeded to tell me “ I don’t know I’ll let you know” I said “ ok when do you think you’ll know by?” She repeated “ I don’t know i’ll let you know” she called me back about 10 minutes later and this was the conversation that was absolutely appalling. She again reprimanded me telling me she called me the day before then said I can squeeze you in today at 5 but you need to tip each masseuse $20…… never in my 39 years of existence has anyone ever told me that I had to leave gratuity or how much to leave!!!! I obviously would tip the masseuse, I always do but telling me I have to and how much?!?! PLEASE DO NOT SUPPORT THIS BUSINESS!!!’ I’m a father of 3 and work hard for my money and just flushed $180 down the drain because I refuse to go and support any business that treats customers this way
… moreRoyal Newton
Been there twice first time was a lil bit rushed due to me own fault but was a decent experience second time I really enjoyed the experience with my masseuse & she did a wonderful job from start 2 finish “ Go support this small business u won’t be disappointed here !!
… morePriya
Last time i went was 1 year ago, i had really dumb experience with them and i also gave 1 star. With the staff and their charge you name it. i didnt like at all.
… moreFaézé Woodville
Critical: QualityI was charged upfront $90 for a 90-min massage, plus a mandatory $30 tip (30%!!), plus $7.50 first explained as tax, then as service charge and finally as a bank charge. My 90-min massage was only 80 minutes when her alarm went off. When I complained that I had checked the time, she quickly handed me a $10 “gift card”. The massage itself was mediocre, plus she kept leaving the room to go answer the door. I also question the hygiene standards. Not an honest business.I was charged upfront $90 for a 90-min massage, plus a mandatory $30 tip (30%!!), plus $7.50 first explained as tax, then as service charge and finally as a bank charge. My 90-min massage was only 80 minutes when her alarm went off. When I …More
I was charged upfront $90 for a 90-min massage, plus a mandatory $30 tip (30%!!), plus $7.50 first explained as tax, then as service charge and finally as a bank charge. My 90-min massage was only 80 minutes when her alarm went off. When I complained that I had checked the time, she quickly handed me a $10 “gift card”. The massage itself was mediocre, plus she kept leaving the room to go answer the door. I also question the hygiene standards. Not an honest business.
Sadie Carter
i have not received a facial in awhile and needed one but i felt like I wasted my money with this place. Nice owner but she left the room three times and an alarm and phone call was taken place during my facial. felt that she used the same lotion and cream on my face, and did not realize a difference after. I was not happy with my experience.
… moreMia Gallagher
Made me pay before the massage and automatically added a $20 tip on my total (33% tip) and were upset that I didn’t have cash for the tip. I always tip at least 20-25% but being forced to tip a high percentage before the service was very off putting. Massage was great but the encounter at the front wasn’t.
… more