Jessi Nails

Critical: ProfessionalismI had the worst experience that left me, literally, holding back tearsI went with a new friend to get pedicures. I haven’t had one in years. I needed a pedicure badly after spending 2 months landscaping and putting in flooring at my house. I was already embarrassed and apologized before she started. When she started, she made a very unprofessional comment. The entire pedicure, the ladies coworker stared at my feet while talking to the woman doing mine. It made me so uncomfortable and anxious.When the quick and lazy pedicure was done, she took my payment and closely watched me the entire time I filled it out. She didn’t deserve a tip but, her clearly pressuring me by hovering, made it even weirder.If I hadn’t been there with a friend, I would have walked out on the first rude comment. It was beyond embarrassing.I had the worst experience that left me, literally, holding back tearsI went with a new friend to get pedicures. I haven’t had one in years. I needed …More

I had the worst experience that left me, literally, holding back tears

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueKatie is the best! She does such a great job every time on my nails!Service: Manicure

Katie is the best! She does such a great job every time on my nails! Manicure

Critical: ProfessionalismI have been going to the salon for quite a while now. I go every two weeks and have been a good customer. I’ve not had any issues. When I called yesterday to see about making an appointment , the man on the phone said that he would not make an appointment for me if I was unsure if I could make the time that was available. I told him I would call him right back and let him know, as I had another appointment at that time and I was going to see what I could make work. He said he would still not make an appointment for me. I understand this, as I’m sure they have many people make appointments and then not show up. I was very politely trying to explain to him that I understood and that would be fine I would just call back , but he continued to talk over me while raising his voice and then just hung up the phone on me. It was very bizarre and rude. I tried to call back to schedule an appointment for a time that I was sure would work for me and he wouldn’t answer the phone. I then went into the salon in person and explained that I understood his policy and felt like he was rude on the phone and I didn’t appreciate it. He continued to be dismissive and when I asked if I could make an appointment he said he would not make an appointment for their salon. As someone who has been a good customer there and someone who was not being rude or confrontational I was completely surprised at how incredibly rude and dismissive he was. Based off my experience yesterday, I will not be returning nor will the other multiple people that I’ve referred to their salon. It’s important to give support to businesses that care about customers. Clearly this Salon does not.Services: Pedicure, Acrylic nailsI have been going to the salon for quite a while now. I go every two weeks and have been a good customer. I’ve not had any issues. When I called yesterday to see about making an appointment , the man on the phone said that he would not make …More

I have been going to the salon for quite a while now. I go every two weeks and have been a good customer. I’ve not had any issues. When I called yesterday to see about making an appointment , the man on the phone said that he would not make an appointment for me if I was unsure if I could make the time that was available. I told him I would call him right back and let him know, as I had another appointment at that time and I was going to see what I could make work. He said he would still not make an appointment for me. I understand this, as I’m sure they have many people make appointments and then not show up. I was very politely trying to explain to him that I understood and that would be fine I would just call back , but he continued to talk over me while raising his voice and then just hung up the phone on me. It was very bizarre and rude. I tried to call back to schedule an appointment for a time that I was sure would work for me and he wouldn’t answer the phone. I then went into the salon in person and explained that I understood his policy and felt like he was rude on the phone and I didn’t appreciate it. He continued to be dismissive and when I asked if I could make an appointment he said he would not make an appointment for their salon. As someone who has been a good customer there and someone who was not being rude or confrontational I was completely surprised at how incredibly rude and dismissive he was. Based off my experience yesterday, I will not be returning nor will the other multiple people that I’ve referred to their salon. It’s important to give support to businesses that care about customers. Clearly this Salon does not.