JCPenney Salon

Critical: Professionalism, ValueI went to this salon for hair highlights this Sunday after consulting one of their stylist on Saturday. Everything was finalized and she did understand what I actually wanted and was ready to even do it same day but I couldn’t do it because I had prior appointment somewhere else, so I booked for next day that is on Sunday. The other stylist with whom I got booking was so intimidating to me. She kept mentioning I don’t know what I want. She asked me for a picture of what I wanted which I tried showing to her. Instead of understanding my point she kept on belittling me that, I don’t know much about hair coloring. I never felt that much insulted in any salon ever. She quoted me more that double of what was quoted to me a day before for same service. What is the point of initial consultation then?? She was not polite with my four year old too. During our conversation inside the salon my very playful little 4 year old girl was just hanging around me, this stylist asked my in a very rude manner to take her out of the salon. She could have politely asked me to not bring my kid along with me. I was not planning to keep her with me during the process anyway and she was going to stay with her dad outside the salon premises. There was no other customer or staff other than us at that time, my daughter was not at all disturbing any other client or staff neither she was touching anything over there. I came back without any service. I would never return to this salon ever. The lady on the reception that day too had very unwelcoming behavior whereas, when I initially consulted on Saturday all the staff with whom I interacted was so so welcoming and polite. I don’t know why there was such a huge difference in staff behavior in two different days. Anyways bye bye JCP salon!!!I went to this salon for hair highlights this Sunday after consulting one of their stylist on Saturday. Everything was finalized and she did understand what I actually wanted and was ready to even do it same day but I couldn’t do it because …More

I went to this salon for hair highlights this Sunday after consulting one of their stylist on Saturday. Everything was finalized and she did understand what I actually wanted and was ready to even do it same day but I couldn’t do it because I had prior appointment somewhere else, so I booked for next day that is on Sunday. The other stylist with whom I got booking was so intimidating to me. She kept mentioning I don’t know what I want. She asked me for a picture of what I wanted which I tried showing to her. Instead of understanding my point she kept on belittling me that, I don’t know much about hair coloring. I never felt that much insulted in any salon ever. She quoted me more that double of what was quoted to me a day before for same service. What is the point of initial consultation then?? She was not polite with my four year old too. During our conversation inside the salon my very playful little 4 year old girl was just hanging around me, this stylist asked my in a very rude manner to take her out of the salon. She could have politely asked me to not bring my kid along with me. I was not planning to keep her with me during the process anyway and she was going to stay with her dad outside the salon premises. There was no other customer or staff other than us at that time, my daughter was not at all disturbing any other client or staff neither she was touching anything over there. I came back without any service. I would never return to this salon ever. The lady on the reception that day too had very unwelcoming behavior whereas, when I initially consulted on Saturday all the staff with whom I interacted was so so welcoming and polite. I don’t know why there was such a huge difference in staff behavior in two different days. Anyways bye bye JCP salon!!!

Positive: Professionalism, Punctuality, QualityI had a great haircut with Lyla and 100% would return!She listened and understood the cut I wanted per our consultation.Also, the service was very quick. I was immediately seated and began my appointment on time. She did exactly what I wanted; cleaned up my ends and added soft layers. She’s a lovely person, very personable!Service: HairstylingI had a great haircut with Lyla and 100% would return!She listened and understood the cut I wanted per our consultation.Also, the service was very quick. I was immediately seated and began my …More

I had a great haircut with Lyla and 100% would return!

Critical: Professionalism, QualityI went to Larissa for hair coloring. Firstly i wasn’t shown the shade card and instead she went in and mixed the color right away. She gave me highlights but it ended up being a really botched up job. On top of it she said i don’t need a toner but all color jobs definitely need it. Halfway through under the dryer she shoved a disclaimer in my face and asked me to sign it. Shouldn’t they be given at the beginning of any service? In all, it was very unprofessional and a really botched up job. I now have to go elsewhere to correct it and will have to shell out more money for no fault of mine. Im sure JCP will not refund my money. Please avoid this place and save yourself the emotional distress and hard earned money!!I went to Larissa for hair coloring. Firstly i wasn’t shown the shade card and instead she went in and mixed the color right away. She gave me highlights but it ended up being a really botched up job. On top of it she said i don’t need a …More

I went to Larissa for hair coloring. Firstly i wasn’t shown the shade card and instead she went in and mixed the color right away. She gave me highlights but it ended up being a really botched up job. On top of it she said i don’t need a toner but all color jobs definitely need it. Halfway through under the dryer she shoved a disclaimer in my face and asked me to sign it. Shouldn’t they be given at the beginning of any service? In all, it was very unprofessional and a really botched up job. I now have to go elsewhere to correct it and will have to shell out more money for no fault of mine. Im sure JCP will not refund my money. Please avoid this place and save yourself the emotional distress and hard earned money!!

Critical: Professionalism, Quality, ValueThey dyed my hair and its falling out, i walked in dry came out soaking wet to the point where it destroyed my leather wallet, didnt do what i wanted them to do, and my neck and back is sore from there sink from washing my hair from making me hold a half crunch “exercising workout move” and this is only part of my experience there! what professional salon asks you to take off your shirt and offer a smock that didn’t cover much of anything had me sign paper work in the middle of getting my hair done just got off the phone with them and didn’t offer any solution to fix what they did to my hairServices: Haircut, HairstylingThey dyed my hair and its falling out, i walked in dry came out soaking wet to the point where it destroyed my leather wallet, didnt do what i wanted them to do, and my neck and back is sore from there sink from washing my hair from making …More

They dyed my hair and its falling out, i walked in dry came out soaking wet to the point where it destroyed my leather wallet, didnt do what i wanted them to do, and my neck and back is sore from there sink from washing my hair from making me hold a half crunch “exercising workout move” and this is only part of my experience there! what professional salon asks you to take off your shirt and offer a smock that didn’t cover much of anything had me sign paper work in the middle of getting my hair done just got off the phone with them and didn’t offer any solution to fix what they did to my hair