JCPenney Salon

Critical: Cleanliness, Professionalism, Punctuality, QualityIt was an ominous start. My appointment was at 2pm, but things didn’t get going until about 2:30. I sat on the chair and she put the cape on me and then the hair stylist walks away for 5 min without saying anything. She came back smelling of smoke and threw, yes threw her lighter on the counter. I started describing what I wanted and she just rolled her eyes and let out a deep sigh… -multiple times while she was cutting my hair- it seemed as if anything I said annoyed her. How is that professional??? She came back after 5 minutes and was constantly walking away to turn on or change music, charge her phone, talk to the receptionist, etc. I didn’t appreciate being jerked around in the chair and she was very rough when moving my head. After the fact, I realized that what she had picked up from the floor were the hair clips she had put in my hair!!! I was so disgusted. She washed my hair after the cut, didn’t put a towel around my neck, and a large part of my back was wet by the end. I didn’t feel it until afterwards because the water was warm. Then she said oh no, your back is wet, that happens when the client isn’t sitting in the correct place- seriously??!?! How are we supposed to know how to do your job?I believe she felt bad because she put a towel there and tried to blow dry the area and said to leave with it. She was quite sloppy, she burnt me with the blow dryer several times and almost poked my eye out with a comb. I don’t think that’s how haircuts are supposed to go. I didn’t like the way she left the front part of my bob, but I didn’t want to be there with her longer. I paid $75, more professionalism and hygiene are expected. I walked out past 3:30. If you choose this location, I advise you to not get your haircut by Norma Parks. Never, never, never again!Service: HaircutIt was an ominous start. My appointment was at 2pm, but things didn’t get going until about 2:30. I sat on the chair and she put the cape on me and then the hair stylist walks away for 5 min without saying anything. She came back smelling …More

It was an ominous start. My appointment was at 2pm, but things didn’t get going until about 2:30. I sat on the chair and she put the cape on me and then the hair stylist walks away for 5 min without saying anything. She came back smelling of smoke and threw, yes threw her lighter on the counter. I started describing what I wanted and she just rolled her eyes and let out a deep sigh… -multiple times while she was cutting my hair- it seemed as if anything I said annoyed her. How is that professional??? She came back after 5 minutes and was constantly walking away to turn on or change music, charge her phone, talk to the receptionist, etc. I didn’t appreciate being jerked around in the chair and she was very rough when moving my head. After the fact, I realized that what she had picked up from the floor were the hair clips she had put in my hair!!! I was so disgusted. She washed my hair after the cut, didn’t put a towel around my neck, and a large part of my back was wet by the end. I didn’t feel it until afterwards because the water was warm. Then she said oh no, your back is wet, that happens when the client isn’t sitting in the correct place- seriously??!?! How are we supposed to know how to do your job?

Positive: Cleanliness, Professionalism, Quality, ValueGreat haircut, nice ambiance and professional service. Ask for Marlita. She’s one of the experienced ones and she did a great job with my hair. I was a bit apprehensive before going to this salon as the rating was kind of ok and it’s inside JC Penny. So I thought may be it’s just a fast salon with basic hair cut service and nothing more to expect. I still went in nevertheless as it’s 5 minutes walk from my place but Marlita was very professional and I could see that she is an experienced barber. I would visit again!Great haircut, nice ambiance and professional service. Ask for Marlita. She’s one of the experienced ones and she did a great job with my hair. I was a bit apprehensive before going to this salon as the rating was kind of ok and it’s inside …More

Great haircut, nice ambiance and professional service. Ask for Marlita. She’s one of the experienced ones and she did a great job with my hair. I was a bit apprehensive before going to this salon as the rating was kind of ok and it’s inside JC Penny. So I thought may be it’s just a fast salon with basic hair cut service and nothing more to expect. I still went in nevertheless as it’s 5 minutes walk from my place but Marlita was very professional and I could see that she is an experienced barber. I would visit again!

Critical: ProfessionalismZero customer service. Walked in while at the mall to book an appointment for a future day. Specifically came here as I needed an appointment past 5pm. I inquired how late I could book, as online states they are open until 7, and instead was asked what time I wanted. I said 5:30 and was told ‘nobody will be here at that time.’ That was it. No offer for another day at that time, or anything else. Was not even asked what services I wanted or needed. Commented I would find something elsewhere. No apologies or cares. I suppose they don’t need anyones business. A note to management….maybe have your business hours reflect when your stylists will actually be working.Zero customer service. Walked in while at the mall to book an appointment for a future day. Specifically came here as I needed an appointment past 5pm. I inquired how late I could book, as online states they are open until 7, and instead …More

Zero customer service. Walked in while at the mall to book an appointment for a future day. Specifically came here as I needed an appointment past 5pm. I inquired how late I could book, as online states they are open until 7, and instead was asked what time I wanted. I said 5:30 and was told ‘nobody will be here at that time.’ That was it. No offer for another day at that time, or anything else. Was not even asked what services I wanted or needed. Commented I would find something elsewhere. No apologies or cares. I suppose they don’t need anyones business. A note to management….maybe have your business hours reflect when your stylists will actually be working.