JCPenney Salon

Critical: Professionalism, Punctuality, QualityI set an appt online with Natalie, I drove 45 minutes to get my hair cut and colored and she never showed up. The receptionist (sweet woman) tried to call her and she just didn’t answer.

I set an appt online with Natalie, I drove 45 minutes to get my hair cut and colored and she never showed up. The receptionist (sweet woman) tried to call her and she just didn’t answer.

Critical: Professionalism, PunctualityI’d give it 5 stars, but… I made an appointment with LYNDA (please never make an appointment with her) for a balayage at 2:30pm today. I came in before with my mother, but she was not there yet, so my mother was attended by another stylist first and I then I waited for my appointment at my car. I came back at 2:30 and she was not there yet, so I waited inside JCP for 20 minutes. One of the stylists told me she was not there yet because she thought my appointment was at 3:30pm (?). So I went to my car again to wait for her at 3:30 and she finally was there. When she started checking my hair she rudely told me she cannot attend me because I have lice. I was in shock because first I have no kids, secondly, I don’t work handling with kids at all and third I’ve not seen any of my nieces nor nephews for almost a year. In addition, I share hairbrush with my mom and her stylist did not find any lice or anything. I went to a lice clinic after that and they did find any single lice, the lady that attended me told me it was dander!!!In summary, Lynda came to my appointment ONE hour late and in top of that she could not simply double check if indeed it was lice or dander. She also started saying to the other stylists I had lice. I think she was so unprofessional, rude and she clearly did not want to work today. On the other hand, the other stylist that attended my mother was very nice with us.I’d say DON’T MAKE APPOINTMENTS WITH LYNDA.I’d give it 5 stars, but… I made an appointment with LYNDA (please never make an appointment with her) for a balayage at 2:30pm today. I came in before with my mother, but she was not there yet, so my mother was attended by another …More

I’d give it 5 stars, but… I made an appointment with LYNDA (please never make an appointment with her) for a balayage at 2:30pm today. I came in before with my mother, but she was not there yet, so my mother was attended by another stylist first and I then I waited for my appointment at my car. I came back at 2:30 and she was not there yet, so I waited inside JCP for 20 minutes. One of the stylists told me she was not there yet because she thought my appointment was at 3:30pm (?). So I went to my car again to wait for her at 3:30 and she finally was there. When she started checking my hair she rudely told me she cannot attend me because I have lice. I was in shock because first I have no kids, secondly, I don’t work handling with kids at all and third I’ve not seen any of my nieces nor nephews for almost a year. In addition, I share hairbrush with my mom and her stylist did not find any lice or anything. I went to a lice clinic after that and they did find any single lice, the lady that attended me told me it was dander!!!

Critical: PunctualityI had it appointment time at 2:30pm TODAY, once I arrived the stylist was doing someone else’s hair still. On top of that I waited in the lobby area for 10 minutes and no one said anything to me after checking in. They told me it would be a couple more minutes after 15 minutes, which then turned into 30 minutes, I left. One thing I can not stand is for appointment times to overlap or not be acknowledged!! Do better.Service: HairstylingI had it appointment time at 2:30pm TODAY, once I arrived the stylist was doing someone else’s hair still. On top of that I waited in the lobby area for 10 minutes and no one said anything to me after checking in. They told me it would be a …More

I had it appointment time at 2:30pm TODAY, once I arrived the stylist was doing someone else’s hair still. On top of that I waited in the lobby area for 10 minutes and no one said anything to me after checking in. They told me it would be a couple more minutes after 15 minutes, which then turned into 30 minutes, I left. One thing I can not stand is for appointment times to overlap or not be acknowledged!! Do better.

Critical: Professionalism, Punctuality, QualityWent in for a cut and style. My stylist was right on time. She washed my hair and left me with conditioner on. She said for a few minutes while she finished up her other client. 30 minutes later a different stylist finally rinses me out. I walked out, never will I visit that or probably any Penny’s Salon again!Service: Hairstyling

Went in for a cut and style. My stylist was right on time. She washed my hair and left me with conditioner on. She said for a few minutes while she finished up her other client. 30 minutes later a different stylist finally rinses me out. I walked out, never will I visit that or probably any Penny’s Salon again! Hairstyling