JCPenney Salon

Critical: Professionalism, Punctuality, ValueI am never one to complain, I believe that everyone, even businesses, have off days and that shouldn’t punish for an otherwise great track record. This, however, was a train wreck.First, my appointment was at 3, planned 2 weeks in advance and confirmed multiple times via portal and phone. When I arrived, the stylist had just gone to lunch and I had to wait 30 minutes. Fine. Things happen, that’s why I picked an earlier hour.I was there for a color touch up. My natural color is blond, however my hair was currently an Irish red. I wanted to go back to blond, but red is very hard to change, so after talking to the stylist, we decided that a good method would be to step down the color at the roots in phases until it was to a point where it could easily transition into blond. Great!We brought out a book of color swatches, found the one that matched my current color and what would be the next step lighter. After a little more deliberation, she went to go mix up the color. When she returned, the dye looked a bit odd, but I didn’t think anything of it.The dye was applied, put under the dryer, and then taken to the sink to rinse out. She stepped aside while I was at the sink to check on something and apparently forgot about me.For 2 hours.Just in case you’re not familiar, those sinks that you lean back in are not the most comfortable. The curve of the bowl presses into the back of your neck, and after two whole hours, I was left with bruises down my neck from it.Finally she seemed to remember, made some vague excuse, put a conditioning mask in (that I did not request but was charged for) and wandered off for another 30 minutes. It’s now approaching 7pm at this point. Again, I showed up at 3pm.I was finally taken to the chair to finish up, and the dye looked a bit… dark. Odd, because we were going for lighter, but again I trusted she knew what she was doing and it would look better once my hair was dry. At this time, the salon was closing and the receptionist came to collect payment. This was before I’d even seen the end result and she didn’t verify the charges with me. After payment was made, the stylist said my hair needed shaping and was going to trim it up. She cut off 3 inches all around, which was not a ‘trim up’. Luckily the cut itself is very cute so I’m not too upset with that part.When she finally dried my hair, it was not the color we had decided on. Instead of a step or two lighter in the same shade of red, she had dyed it a medium burgundy. It was very purple.I questioned her on this and she said that she decided that my hair was ‘too orange’ and that this color would be better. It was not. I do not have the complexion for that shade, and it looked unnatural and patchy. I also had dye stains all over my face and neck and frankly I could have done a tidier job at home with a $7 box kit. At least I would have gotten closer to the right color.It was nearing 8pm and the store had been closed an hour. There were no managers to speak to, my payment was already taken and their system was shut down. I had been there FIVE hours. For a single-step root touch up that was done wrong. So I left and contacted customer service to inquire on how to fix this.Customer service told me that since a service had been rendered, there was nothing they could do. Even though it was completely wrong and awful all around.I want to put that into perspective. Yes a ‘service was rendered’ but imagine that you go to a steak house, you order a steak, you even pick it out of the nice butcher cabinet. They take your money, seat you and tell you they’re cooking up your steak.And then you wait five hours.When they finally come out with your meal, the kitchen is closed and instead of a steak they’ve brought you a cold bologna sandwich instead. When you try to say this isn’t what you asked for, you ordered and paid for a steak, the response is “we can’t help you, you came here to be fed and we fed you.” Except you have to wear this bologna sandwich because it’s on your head.Needless to say, I’m disappointed.Services: Hairstyling, HaircutI am never one to complain, I believe that everyone, even businesses, have off days and that shouldn’t punish for an otherwise great track record. This, however, was a train wreck. …More

I am never one to complain, I believe that everyone, even businesses, have off days and that shouldn’t punish for an otherwise great track record. This, however, was a train wreck.