JCPenney Salon

Critical: QualityIt took Over 3 hours to get a Partial highlight, and I ended up with large patches of bleach throughout the back of my head. Yolonda was very nice, but I could tell she was not experienced which made me nervous, so to put me at ease “Master Stylist” was going to be supervising & assisting her, but as you can clearly see that was to no avail. I am so disappointed, and what is even more disappointing is the they tried to cover it up by styling my hair at then end for “free” in hopes it would hide the flaws (which did until I realized at home what they had done). I would not recommend this place at all!It took Over 3 hours to get a Partial highlight, and I ended up with large patches of bleach throughout the back of my head. Yolonda was very nice, but I could tell she was not experienced which made me nervous, so to put me at ease …More

It took Over 3 hours to get a Partial highlight, and I ended up with large patches of bleach throughout the back of my head. Yolonda was very nice, but I could tell she was not experienced which made me nervous, so to put me at ease “Master Stylist” was going to be supervising & assisting her, but as you can clearly see that was to no avail. I am so disappointed, and what is even more disappointing is the they tried to cover it up by styling my hair at then end for “free” in hopes it would hide the flaws (which did until I realized at home what they had done). I would not recommend this place at all!

Critical: Professionalism, QualityI went here (March 5) to get a haircut and an all over color by Maria. I have previously box dyed my hair and mentioned this at the beginning of my appointment. No test strand was done before the color so when it was finished, some of the color didn’t take right and my ends were green. To fix this, we did a toning treatment that seemed to work, however when I got home I noticed that the ends were almost black while my all over color was brown. In terms of the cut, it started out okay. She asked if I wanted long layers and I agreed but said don’t make them too short. However, the layers were not standard layers. My front pieces were super long, and then there were random pieces that were short- and I mean short. If you looked at my side profile, one piece would be long, then short, then long again. I almost went back to have them fix it, however I was afraid that it would just get worse. Lastly, I know that box dying my hair has damaged it, however I feel that bringing it up once is more than enough. She constantly kept bringing up how my hair will look much better and kept scolding me about how bad my hair looked- which honestly made me want to not come back before I even had my services done! I don’t think I will ever return here for salon services.Update on March 22: Two days ago, my hair started turning green all over. Now my hair is all green, people have brought it up (without me even mentioning it). Now I definitely will never be returning, as it was a waste of $70. Thanks! :/Service: Hair coloringI went here (March 5) to get a haircut and an all over color by Maria. I have previously box dyed my hair and mentioned this at the beginning of my appointment. No test strand was done before the color so when it was finished, some of the …More

I went here (March 5) to get a haircut and an all over color by Maria. I have previously box dyed my hair and mentioned this at the beginning of my appointment. No test strand was done before the color so when it was finished, some of the color didn’t take right and my ends were green. To fix this, we did a toning treatment that seemed to work, however when I got home I noticed that the ends were almost black while my all over color was brown. In terms of the cut, it started out okay. She asked if I wanted long layers and I agreed but said don’t make them too short. However, the layers were not standard layers. My front pieces were super long, and then there were random pieces that were short- and I mean short. If you looked at my side profile, one piece would be long, then short, then long again. I almost went back to have them fix it, however I was afraid that it would just get worse. Lastly, I know that box dying my hair has damaged it, however I feel that bringing it up once is more than enough. She constantly kept bringing up how my hair will look much better and kept scolding me about how bad my hair looked- which honestly made me want to not come back before I even had my services done! I don’t think I will ever return here for salon services.