Located In: JCPenney
Hours
| Tuesday | 11 AM–7 PM |
| Wednesday | 11 AM–7 PM |
| Thursday | 11 AM–7 PM |
| Friday | 11 AM–7 PM |
| Saturday | 11 AM–7 PM |
| Sunday | 11 AM–6 PM |
| Monday (Washington’s Birthday) | 11 AM–7 PM Hours might differ |
Services
… View moreAddress and Contact Information
Address: 11160 Veirs Mill Rd, Wheaton, MD 20902
Phone: (301) 929-5100
Website: https://stores.jcpenney.com/md/wheaton/salon-wheaton-md-2738.html
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Reviews
Kacie Erb
I truly debated on leaving this review because while I had a terrible experience, the stylist and JCPenney customer service/management were very kind and helpful. Before I begin, I will say that the stylist (whose name I will not mention) was a very nice person and did offer to fix my hair but I chose not to return. Thankfully I was also refunded by the store manager for the price of the service. I visited here a few weeks ago for a full blonde highlight and cut. My appointment was at 2:30 and I did not get out of the salon until after 6:45. I have had many highlight services before, some even at another JCPenney location, and it has always been fine. I left the salon this day in tears because my hair was absolutely horrid. The top of my hair was a brassy, strawberry blonde/reddish color and the ends were a blue/greenish hue. Not only this, but because a fine toothed comb was used on my wet hair, I have extensive breakage and damage which I have never had from previous salons. Highlights typically take a long time for me but never 4+ hours. Additionally, I felt like the stylist was trying to rush me out because they were closing at 7. They did not even offer to dry my hair. I had to ask for it, and they put me under the overhead dryer which no one has ever done to me before. A blowout is typically always included with a color service. When my hair started drying, the stylist did comment on my ends as well as another stylist who was working. The stylist offered to fix them another day, but at that point I had already wasted over 4 hours and really didn’t want to drive back and risk having my hair ruined further, though I agreed. I was then charged $185 for the service when the quoted price online was around $115. I did tip but only because I felt pressured to do so and wanted to avoid any disagreement or awkward confrontation because at that point I was planning to have it fixed. After I left the salon in tears, I immediately called customer service who did rectify the issue along with the store manager. This does not change the fact that my hair looks awful and I had to go to business trips and social events feeling very insecure as I wasn’t looking my best. I also had to spend a lot of money on toners, shampoos, hair masks, and other products to try to fix the color and repair my strands. Please do not go to this salon, even if you want to save money. It is 100% worth it to spend money elsewhere because you will be left with hair that needs fixed and have to put more money into it in the end. I only say this because I don’t want anyone else to have to deal with this.
… moreMoshe M
They did a great job with both of my kids’ hair, and their back to school special is the best!
… moreJodi Felizzola
Positive: Cleanliness, Professionalism, QualityI love this salon! It clearly has strong leadership with the manager, Mia! She is a true professional and requires the same from her team! It’s so nice to find a clean salon with great deals and a friendly, knowledgeable staff! I have used many JCP Salons in MD and Va – and I like them all! The deals are great, you can find coupons on the app, online booking is a breeze and do t forget your JCPENNEY Rewards!!!Service: HaircutI love this salon! It clearly has strong leadership with the manager, Mia! She is a true professional and requires the same from her team! It’s so nice to find a clean salon with great deals and a friendly, knowledgeable staff! I have …More
I love this salon! It clearly has strong leadership with the manager, Mia! She is a true professional and requires the same from her team! It’s so nice to find a clean salon with great deals and a friendly, knowledgeable staff! I have used many JCP Salons in MD and Va – and I like them all! The deals are great, you can find coupons on the app, online booking is a breeze and do t forget your JCPENNEY Rewards!!!
Joy Augustin
My experience here in a word was horible. The phone attendants were rude, when I arrived at my appointment nobody told my stylist I was here. So not only was I waiting for her my stylist started texting me asking me why I was late. I have never had someone retwist my hair so slowly I was in the salon for half the day, only for me to get home and my entire loc retwist came undone. (I had a 10am appintment and didn’t get out until amost 2pm) Don’t say you know how to retwist locs when you don’t. I litterally spent the entire next day retwisting my hair, a waste of time and money I didn’t have. On top of that she charged me extra because my hair is thick. My hair is thick, but she must have complained about how thick my hair was over a 100 times, to the point where I felt bad about my hair. Your being paid, so insulting my hair is unprofessional.
… moreBrenda Dunkentell
Last week I went to another hair salon in Wheaton Mall called Meron. (The one right next to Macy’s) That salon technician butchered my hair. For one week I walked around with my hair botched…until today! Vera, Sabrina, Nichole, (I hope I got y’all a names right)and another young lady came to my rescue! Together they talked to me and reassured me that my hair length was compromised but mostly salvageable. They did an AMAZING job. You can bet that my hair will be done there from now on! Thank you ladies!!!
… moreLauren McCarty
I recently moved to the area and did not want to spend a ton of money touching up my color so I tried this JC Penny Salon. My stylist was Mariza and she was great! I have super long, thick, platinum blonde hair that I have to get touched up every 6 weeks. If the stylist leaves the color on two minutes too long or two minutes not long enough it can really turn out badly. Though Mariza had never done my hair before, she didn t take any chances and carefully checked on my color every couple of minutes to make sure she had it just right. She toned it and matched my color perfectly and also took the time to dry and style my hair which almost no stylists do anymore because I have so much hair. I was very impressed and would definitely recommend Mariza at this salon to anyone seeking hair color.
… moreAlem Gebreyes
Critical: ProfessionalismBad experience with the lady Melisa. First of all when I get the place she was on the phone And told me wait outside it’s takes more than 20 min , Custmer disrespect!!!!! Finally she mentioned my hair too Mach work and she think I can’t pay ‘plus discriminate ‘ due to my hair. Never will be back and tell my friends
Bad experience with the lady Melisa. First of all when I get the place she was on the phone And told me wait outside it’s takes more than 20 min , Custmer disrespect!!!!! Finally she mentioned my hair too Mach work and she think I can’t pay ‘plus discriminate ‘ due to my hair. Never will be back and tell my friends
Daniel Sigmon
We went to this location for our kids’ back to school haircuts. They completely ignored our instructions for our teenager’s hair and buzzed it to the same level all around his head. For our daughter, the lady made it completely uneven in the back. Do not go to this salon for any reason, the staff is inept.
… moreShayana I
TERRIBLE. hair color is blotchy. Asked for 2 inches off got 4 instead. I asked for layers and the hair closer to my face is long, none of it makes sense, uneven all over. Got home to take a closer look and I’m just depressed now.
… moreRonda Munnerlyn
good service
… more