JCPenney Salon

Critical: Professionalism, Quality, ValueI went to this salon for a hair color, highlight, hair cut, and eyebrow wax. When I arrived, my stylist explained she was overbooked. She stated that my appointment should of been a three hour block of time. But the manager only allowed two hours and that she could only do a few highlights. Then she stated she did not have time for the eyebrow wax and I would need to come back another day. Excuse me, I am 45 minutes away. I ended up going to another salon immediately after to get my eyebrows waxed. Then my stylist never cut my bangs. I could feel her pain, because she was rushing.I know this stylist is very talented, because I followed her from another salon to JCP and never been unsatisfied.But in this case, I think the salon and management is very unprofessional. I will not be going back to this place.Service: HairstylingI went to this salon for a hair color, highlight, hair cut, and eyebrow wax. When I arrived, my stylist explained she was overbooked. She stated that my appointment should of been a three hour block of time. But the manager only allowed …More

I went to this salon for a hair color, highlight, hair cut, and eyebrow wax. When I arrived, my stylist explained she was overbooked. She stated that my appointment should of been a three hour block of time. But the manager only allowed two hours and that she could only do a few highlights. Then she stated she did not have time for the eyebrow wax and I would need to come back another day. Excuse me, I am 45 minutes away. I ended up going to another salon immediately after to get my eyebrows waxed. Then my stylist never cut my bangs. I could feel her pain, because she was rushing.

Critical: Professionalism, ValueCharged me and extra $45 to style my hair when Robin didn’t even style my hair! I questioned it and explained that my hair hadn’t been styled ( no product put in it, didn’t curl it, etc.) and they said it’s because it was blow dryed. (The receptionist was very curt and acted like she could care less if I returned.)I got a partial highlight and blowing drying my hair is part of the process. I was a loyal customer who had been going there for years and never got charged and extra $45 because they blow dryed my hair after a highlight. If they are going to start charging extra it would have been nice for them to have told me ahead of time. Since then I’ve found another hair stylist that doesn’t over charge and does a great job. She will even actually style my hair after a highlight and not charge me extra. My suggestion would be to take your money to a salon that will charge you for what they do to your hair. Not just claim what they have done to your hair.Charged me and extra $45 to style my hair when Robin didn’t even style my hair! I questioned it and explained that my hair hadn’t been styled ( no product put in it, didn’t curl it, etc.) and they said it’s because it was blow dryed. (The …More

Charged me and extra $45 to style my hair when Robin didn’t even style my hair! I questioned it and explained that my hair hadn’t been styled ( no product put in it, didn’t curl it, etc.) and they said it’s because it was blow dryed. (The receptionist was very curt and acted like she could care less if I returned.)I got a partial highlight and blowing drying my hair is part of the process. I was a loyal customer who had been going there for years and never got charged and extra $45 because they blow dryed my hair after a highlight. If they are going to start charging extra it would have been nice for them to have told me ahead of time. Since then I’ve found another hair stylist that doesn’t over charge and does a great job. She will even actually style my hair after a highlight and not charge me extra. My suggestion would be to take your money to a salon that will charge you for what they do to your hair. Not just claim what they have done to your hair.