JCPenney Salon

Critical: Cleanliness, Professionalism, Quality, ValueI booked a appt. to have my hair colored and upon arrival my first impression was the salon was very dated. The woman Joni that colored my hair, basically told me what swatch she wanted to use . No real consultation. I told her I didn’t want any brassiness in my blond hair and wanted to cover my gray roots. She assured me the color would cover my grays and would leave no orange tints. Well that wasn’t the case! when I got home in better light,I could see neither were done!! After calling the salon 3x I finally got the manager Paula and she told me to come in and they would fix it. The part she left out was she was gonna charge me full price to do so! Really why did I pay over $100 previously? It was to have a professional color job done! That didn’t happen!! I wasn’t requesting a refund, just wanted Paula to be a sensible manager and work with me . Even if I was charged a percentage but to expect me to pay again with the hopes I would get different results was Crazy! Bottom line Do not go to JCP salon in Warwick. Overpriced and needs a new manager and salon overhaul. Very unprofessional. Service: HairstylingI booked a appt. to have my hair colored and upon arrival my first impression was the salon was very dated. The woman Joni that colored my hair, basically told me what swatch she wanted to use . No real consultation. I told her I didn’t …More

I booked a appt. to have my hair colored and upon arrival my first impression was the salon was very dated. The woman Joni that colored my hair, basically told me what swatch she wanted to use . No real consultation. I told her I didn’t want any brassiness in my blond hair and wanted to cover my gray roots. She assured me the color would cover my grays and would leave no orange tints. Well that wasn’t the case! when I got home in better light,

Positive: Cleanliness, PunctualityI had a fantastic experience. I highly recommend IndyShe did a fantastic job on my cut and color. (I have thick hair)We movearound every 2 years JC Oenny has been my goto salonEach time I had a great experience .My only complaint is they charge extra for long hair Especially since I spent over 280I had a fantastic experience. I highly recommend IndyShe did a fantastic job on my cut and color. (I have thick hair)We movearound every 2 years JC Oenny has been my goto salon …More

I had a fantastic experience. I highly recommend Indy

Critical: Punctuality, ValueI went to this salon today for a haircut and blow out and it was honestly the worst haircut I have ever had in my life. It is so bad that I feel disfigured. I showed the stylist a photo of me with a haircut I’ve had in the past as an example of what I wanted, and the haircut I got does not even bear a slight resemblance to the photo. I said that I wanted to preserve as much length as I could while still removing the split ends and damage, and while I guess that was an open ended statement, I was shocked and extremely disappointed to go from hair that fell past my shoulder blades to it being so short it can barely go into a ponytail. Not only that, it is not even at all. One side of my head looks totally different than the other. The salon was running 30 minutes late because of a scheduling mix up and I almost left because it was going to be cutting it very close with other commitments I had today, and I would give ANYTHING to turn back time and leave instead of staying and getting this haircut. I feel so ugly and can’t believe I paid money to look this way. I’d complain and ask them to make it right, but with how painfully short my hair already is, there is no way I want a pair of scissors anywhere near it. My experience here makes me feel extremely disappointed and honestly, a little angry.Services: Haircut, HairstylingI went to this salon today for a haircut and blow out and it was honestly the worst haircut I have ever had in my life. It is so bad that I feel disfigured. I showed the stylist a photo of me with a haircut I’ve had in the past as an …More

I went to this salon today for a haircut and blow out and it was honestly the worst haircut I have ever had in my life. It is so bad that I feel disfigured. I showed the stylist a photo of me with a haircut I’ve had in the past as an example of what I wanted, and the haircut I got does not even bear a slight resemblance to the photo. I said that I wanted to preserve as much length as I could while still removing the split ends and damage, and while I guess that was an open ended statement, I was shocked and extremely disappointed to go from hair that fell past my shoulder blades to it being so short it can barely go into a ponytail. Not only that, it is not even at all. One side of my head looks totally different than the other. The salon was running 30 minutes late because of a scheduling mix up and I almost left because it was going to be cutting it very close with other commitments I had today, and I would give ANYTHING to turn back time and leave instead of staying and getting this haircut. I feel so ugly and can’t believe I paid money to look this way. I’d complain and ask them to make it right, but with how painfully short my hair already is, there is no way I want a pair of scissors anywhere near it. My experience here makes me feel extremely disappointed and honestly, a little angry.