Jazzi’s Nail Salon

Critical: ProfessionalismI stopped going several years ago over a $50 gift certificate I purchased for a friend. My friend lost it and I went in one week after to get a replacement-I was told they keep no records and told me to have my friend look again. I had been a regular customer for several years and they were not going to issue a replacement. I was very upset, as I had never experienced such Unprofessionalism in my business experience. Hence, they lost an excellent customer who always tipped well. This is no way to run a business.I stopped going several years ago over a $50 gift certificate I purchased for a friend. My friend lost it and I went in one week after to get a replacement-I was told they keep no records and told me to have my friend look again. I had been …More

I stopped going several years ago over a $50 gift certificate I purchased for a friend. My friend lost it and I went in one week after to get a replacement-I was told they keep no records and told me to have my friend look again. I had been a regular customer for several years and they were not going to issue a replacement. I was very upset, as I had never experienced such Unprofessionalism in my business experience. Hence, they lost an excellent customer who always tipped well. This is no way to run a business.

Critical: Professionalism, ValueI went into Jazzi’s as part of my ongoing search to find a new nail salon now that I have moved to NH. It had come highly rated by a handful of people. I was extremely let down.The techs were smothering when I walked in, despite the fact that I had set up an appt for a dip powder manicure with tips. I was asked at least three times by different people if I wanted a pedicure – even though mine was only a week old. I was rushed through the selection of choosing a dip powder, which is typically a process that takes a few minutes due to the abundance of options.My nail tech – whose name I never got because she never introduced herself – was gruff while handling my hands. Even though I cannot understand what was being said, it was clear that I was being spoken about, as she would say something and the other two techs would turn to look at me. My nails did not look good when I got there, as I had taken my acrylics off myself before I went in. That was clearly also quite amusing to her. When she started doing my bails, I asked her if she could please put tips on seeing that my natural nails were below my fingertips. She actually rolled her eyes and got huffy. Huffy when asked to do a service that I had already asked for on the phone when I had called for an appt – “a full set with dip powder.” Unprofessional and unbelievable. She asked what shape I’d like and I said coffin nails please. This set is the farthest from coffin nails I have ever had, the lengths vary, the corners are uneven, and I can still feel the ridges of my struggling natural nails under the powder.When she realized that I was looking for a steady tech – after asking me why she hadn’t seen me before – her attitude changed and she was semi-kind for the last 10 minutes or so, making sure to remind me to come back. I have never been so hard-pressed to part with $70 ($60 plus tip). The only reason they have 2 stars is because this set has lasted 3 weeks.I went into Jazzi’s as part of my ongoing search to find a new nail salon now that I have moved to NH. It had come highly rated by a handful of people. I was extremely let down. …More

I went into Jazzi’s as part of my ongoing search to find a new nail salon now that I have moved to NH. It had come highly rated by a handful of people. I was extremely let down.