Jane’s Nails

Critical: ProfessionalismI have been a loyal customer of this salon since it was located in the Whole Foods building back when I was a teenager. The newer owners of this salon do not care about loyalty or their customers. My mom made 2 appointments for us and I called 24 hours before to change the time to earlier in the day for the combined appointments. I took off early at work for this appointment for an event. When I arrived, the salon was packed and the owner told me that my appointment was for later and I needed to come back. However, he had switched my mom’s time to the earlier one so clearly he spoke to me. The owner stated that I never called and when I tried to show my phone with the call and explained that he switched one time and they were a combined appointment, he couldn’t be bothered to listen to me and did not apologize but kept insisting that I was wrong and never called. Needless to say I left and never returned. It would have been one thing if he would have listened or even cared and just said it was a mistake and they were busy, but he could have cared less about me and my family’s loyalty.Just a follow up, I called according to Jane’s nails response to my post. The owner asked why I “bothered to call about this matter” and he said he was too busy to talk and then hung up. It seems like they just post to call to make themselves look good and they don’t actually care to make it right.I have been a loyal customer of this salon since it was located in the Whole Foods building back when I was a teenager. The newer owners of this salon do not care about loyalty or their customers. My mom made 2 appointments for us and I …More

I have been a loyal customer of this salon since it was located in the Whole Foods building back when I was a teenager. The newer owners of this salon do not care about loyalty or their customers. My mom made 2 appointments for us and I called 24 hours before to change the time to earlier in the day for the combined appointments. I took off early at work for this appointment for an event. When I arrived, the salon was packed and the owner told me that my appointment was for later and I needed to come back. However, he had switched my mom’s time to the earlier one so clearly he spoke to me. The owner stated that I never called and when I tried to show my phone with the call and explained that he switched one time and they were a combined appointment, he couldn’t be bothered to listen to me and did not apologize but kept insisting that I was wrong and never called. Needless to say I left and never returned. It would have been one thing if he would have listened or even cared and just said it was a mistake and they were busy, but he could have cared less about me and my family’s loyalty.

Critical: Cleanliness, Professionalism, QualityI was in the area and needed a color change on my nails, so I stopped here. The place was packed, so I thought well they must be good. Unfortunately, I came to the wrong place.So I asked if they can change my polish to a brown matte color. After they agreed to change my nail color they sat me down at one table and then pushed me to another table where I waited for someone to do my nails. When someone finally came she started to apply the nail polish without filing first. In my experience of changing nail polish especially gel nail polish they remove the clear gel on top first then add the nail polish. When I asked her she said no it’s only a color change so we only apply the color. I said okay no problem, since I only needed these nails the color brown for 3 days. As the girl is applying the color to my nails she does one at a time okay I figured maybe that’s how she does nails No problem. Then I noticed I was there half an hour still only one hand done. This lady had put a pound of nail polish on my nails She coated it four times then on top of that she put a a clear top coat which made my nails shiny. I quickly said this is not what I asked for I wanted Matte color on my nails, so finally they figured it out I have Matte nail color on my nails. Now I go to pay for my new color on my nails and the lady says $35. Now the price isn’t what I care about but the fact that my nails look horrible and the price that was displayed for a manicure and a pedicure is $35 but they don’t put a price for new nail polish. The most I have ever paid for a change of nail polish is $15 and again I don’t care about the money but you butchered my nails You didn’t file them You made it look horrible and you’re charging me the same amount you charge for Mannie and Peddie together? I will never ever go to this place again and when my friends from Madison ever talk about getting their nails done I will make sure to tell them never to go to Jane’s nails.This place is horrible.Service: Gel manicuresI was in the area and needed a color change on my nails, so I stopped here. The place was packed, so I thought well they must be good. Unfortunately, I came to the wrong place. …More

I was in the area and needed a color change on my nails, so I stopped here. The place was packed, so I thought well they must be good. Unfortunately, I came to the wrong place.