Jack & Jill Children’s Salon-Glendale

Critical: Professionalism, Punctuality, Quality, ValueI was a loyal customer to this place for 3 years- took both my kids (5 and 3 years old), to get their hair cut- and the last couple times I went, I didnt have the greatest experiences. They weren’t ready to start cutting my son’s hair on time, even though they make it very clear about how necessary it is that YOU are on time to the appointment. I’m talking 10-15 minutes late from when the hair cut should have started with no acknowledgement or apology, and my son has special needs so it’s even harder for him to sit still and wait. I let that slide and continued to schedule hair cuts there. But then yesterday, I scheduled an 1120 hair cut appointment for my son. I drove across town to get there on time, since we don’t live very close, and we stood outside of the salon and waited for someone to come out and get us (due to Covid policies). 10 minutes after his haircut should have began, an employee stepped out and let another mom and daughter who were waiting outside come in, and then she turned to me and asked me if my son was Henry, which I said yes to. She said “Did you not get the call about the cancellation? Oh, she didn’t call you? The lady who was supposed to cut his hair called out today and I can’t fit him in today because I’m completely booked. Sorry.” Are you kidding me??? How rude and unprofessional- this is UNACCEPTABLE. 1) No, I never recieved a call, and 2) She should have fit him in regardless of whether she was booked, because that would have been the RIGHT THING to do. I was so upset, and I will definitely never be returning. I encourage others to not go either. I will now be going to “Cookie Cutters” in Highlands Ranch, which is even further of a drive for us but worth it for better, quality service.Service: HairstylingI was a loyal customer to this place for 3 years- took both my kids (5 and 3 years old), to get their hair cut- and the last couple times I went, I didnt have the greatest experiences. They weren’t ready to start cutting my son’s hair on …More

I was a loyal customer to this place for 3 years- took both my kids (5 and 3 years old), to get their hair cut- and the last couple times I went, I didnt have the greatest experiences. They weren’t ready to start cutting my son’s hair on time, even though they make it very clear about how necessary it is that YOU are on time to the appointment. I’m talking 10-15 minutes late from when the hair cut should have started with no acknowledgement or apology, and my son has special needs so it’s even harder for him to sit still and wait. I let that slide and continued to schedule hair cuts there. But then yesterday, I scheduled an 1120 hair cut appointment for my son. I drove across town to get there on time, since we don’t live very close, and we stood outside of the salon and waited for someone to come out and get us (due to Covid policies). 10 minutes after his haircut should have began, an employee stepped out and let another mom and daughter who were waiting outside come in, and then she turned to me and asked me if my son was Henry, which I said yes to. She said “Did you not get the call about the cancellation? Oh, she didn’t call you? The lady who was supposed to cut his hair called out today and I can’t fit him in today because I’m completely booked. Sorry.” Are you kidding me??? How rude and unprofessional- this is UNACCEPTABLE. 1) No, I never recieved a call, and 2) She should have fit him in regardless of whether she was booked, because that would have been the RIGHT THING to do. I was so upset, and I will definitely never be returning. I encourage others to not go either. I will now be going to “Cookie Cutters” in Highlands Ranch, which is even further of a drive for us but worth it for better, quality service.

Critical: Professionalism, QualityNot the best place! I took my kids to this place 3 or 4 times because is the only kids hairsalon by our area. I wasn’t happy with the results, I took the time to drive all the way to cookie cutters and believe me the costumer service and the professionalism is worth the drive! My son’s hair never looked so good! She did an amazing job.So I will never go back to jack and jill! The person that cuts the hair is not friendly, she does a terrible job and the price is high!Do not recommend this place!Service: HaircutNot the best place! I took my kids to this place 3 or 4 times because is the only kids hairsalon by our area. I wasn’t happy with the results, I took the time to drive all the way to cookie cutters and believe me the costumer service and …More

Not the best place! I took my kids to this place 3 or 4 times because is the only kids hairsalon by our area. I wasn’t happy with the results, I took the time to drive all the way to cookie cutters and believe me the costumer service and the professionalism is worth the drive! My son’s hair never looked so good! She did an amazing job.