J Nails

Critical: ProfessionalismI have come to this location on and off since 2008. Today was the last straw! I got my nails done yesterday(gel fill-in). Not even 24 hours later, 3 of my nails broke completely off. I went back when I got off of work, and sat for 30 minutes before being seen. Once I sat down, the nail tech said it would be a charge. As a long time customer, my nails should have been fixed free of charge. Instead the manager, Mary, was rude and nonchalant as she told me I had to pay $10 to get them fixed. This was a “so-called” discount as she stated they usually charge $5 per nail.She stated that she doesn’t know what I do at home, so it was not going to be free. I told her I paid a $10 tip yesterday, and that should be taken into account. She walked away and said I could pay $10 or wait until he comes back to work. I was NOT going to wait longer or put up with the lack of customer service. It is clear that the materials used are not up to par. It is also apparent that customers are not valued. I would not suggest this location. I know it is convenient to people that live in this area, but we deserve better. We pay way too much on nails to put up with poor service and watered down products. I will be contacting the Better Business Bureau.I have come to this location on and off since 2008. Today was the last straw! I got my nails done yesterday(gel fill-in). Not even 24 hours later, 3 of my nails broke completely off. I went back when I got off of work, and sat for 30 …More

I have come to this location on and off since 2008. Today was the last straw! I got my nails done yesterday(gel fill-in). Not even 24 hours later, 3 of my nails broke completely off. I went back when I got off of work, and sat for 30 minutes before being seen. Once I sat down, the nail tech said it would be a charge. As a long time customer, my nails should have been fixed free of charge. Instead the manager, Mary, was rude and nonchalant as she told me I had to pay $10 to get them fixed. This was a “so-called” discount as she stated they usually charge $5 per nail.She stated that she doesn’t know what I do at home, so it was not going to be free. I told her I paid a $10 tip yesterday, and that should be taken into account. She walked away and said I could pay $10 or wait until he comes back to work. I was NOT going to wait longer or put up with the lack of customer service. It is clear that the materials used are not up to par. It is also apparent that customers are not valued. I would not suggest this location. I know it is convenient to people that live in this area, but we deserve better. We pay way too much on nails to put up with poor service and watered down products. I will be contacting the Better Business Bureau.

Critical: Cleanliness, Professionalism, ValueI don’t want you to be sad/disappointed like I was. Go elsewhere and leave with a smile on your face instead of a frown. I just bought a home in Fairburn and am still learning the area. I have not found a nail salon close to home and didn’t feel like driving all the way to John’s Creek this morning, so I decided to give this place a try.I was extremely disappointed. Upon entry, I was neither greeted nor acknowledged. I had to approach one of the nail techs, sitting closest to the entrance, and say hello. She finally greeted me; I then told her I wanted a fill-in. She simply said “okay,” and nothing more. I proceeded to ask her how long the wait would be and she very dismissively said “30 minutes.”Needless to say, I quickly called another nail salon and jetted out of that place. Customer service is just as important to me as quality of the actual service. It is the experience that counts and these amateurs need to learn that! I would never give my money to a business that refuses to treat a paying customer with basic hospitality and you shouldn’t either.I don’t want you to be sad/disappointed like I was. Go elsewhere and leave with a smile on your face instead of a frown. I just bought a home in Fairburn and am still learning the area. I have not found a nail salon close to home and didn’t …More

I don’t want you to be sad/disappointed like I was. Go elsewhere and leave with a smile on your face instead of a frown. I just bought a home in Fairburn and am still learning the area. I have not found a nail salon close to home and didn’t feel like driving all the way to John’s Creek this morning, so I decided to give this place a try.

Critical: Professionalism, QualityMy pedicure was about 15/20. The most horrible service ever. The guy act like he didn’t want to be there so of course if he didn’t want to be there he didn’t want to do my pedicure. The foot scrub was one swipe, the lotion massage was nothing, he messed up my polish and act like he didn’t want to fix it. Then expected a tip. Good bye sir. I won’t be returningService: PedicureMy pedicure was about 15/20. The most horrible service ever. The guy act like he didn’t want to be there so of course if he didn’t want to be there he didn’t want to do my pedicure. The foot scrub was one swipe, the lotion massage was …More

My pedicure was about 15/20. The most horrible service ever. The guy act like he didn’t want to be there so of course if he didn’t want to be there he didn’t want to do my pedicure. The foot scrub was one swipe, the lotion massage was nothing, he messed up my polish and act like he didn’t want to fix it. Then expected a tip. Good bye sir. I won’t be returning