IRIX Reflexology Foot Spa

Critical: Communication, QualityI have a small pain on the sole of my right foot, so, I thought that this place would be ideal to take away the pain or at least help with alleviating the pain. My first line of communication with the host was to let them know that I had this specific pain. The host recommended a 45 minute foot massage with a 15 minute body massage. That sounded good, so, I agreed. I received the opposite. I got a 45 minute body massage and a 15 minute foot scrub. The foot massage I received was more of a foot scrub, rather than a massage, which made me upset because I went there because I thought these reflexology support would help my foot. At the end, I tipped the masseuse based on what I thought she deserved for my foot scrub, then, the host looked me and pointed to her chart that said their set prices for tipping. I’m all about tipping because I have many friends in the service industry, but not when the service was poor and you didn’t get what was expected. I would find another location for a foot massage; however, if you decide to go there, I hope you enjoy your foot scrub.Response To Response From Owner: Thank you for providing me with the price difference for your massages; however, as stated in my prior review, what I received is not what I paid for. I think you are providing false advertisement when you state that you are a reflexology foot massage spa, but simply provide a foot scrub as the massage. Thank you for the offer, but I do not plan to ever go to your location again.I have a small pain on the sole of my right foot, so, I thought that this place would be ideal to take away the pain or at least help with alleviating the pain. My first line of communication with the host was to let them know that I had …More

I have a small pain on the sole of my right foot, so, I thought that this place would be ideal to take away the pain or at least help with alleviating the pain. My first line of communication with the host was to let them know that I had this specific pain. The host recommended a 45 minute foot massage with a 15 minute body massage. That sounded good, so, I agreed. I received the opposite. I got a 45 minute body massage and a 15 minute foot scrub. The foot massage I received was more of a foot scrub, rather than a massage, which made me upset because I went there because I thought these reflexology support would help my foot. At the end, I tipped the masseuse based on what I thought she deserved for my foot scrub, then, the host looked me and pointed to her chart that said their set prices for tipping. I’m all about tipping because I have many friends in the service industry, but not when the service was poor and you didn’t get what was expected. I would find another location for a foot massage; however, if you decide to go there, I hope you enjoy your foot scrub.

Positive: Communication, Professionalism, QualityOnce again I visited IRIX foot massage and had the most enjoyable time. Grace took care of me this time and she was extremely capable of getting those knots and kinks out of my shoulder area. The pressure was just perfect and the attention to detail was on point. The management keeps a very clean place and the atmosphere is conducive for a mindful relaxation. Highly recommend this spot!Once again I visited IRIX foot massage and had the most enjoyable time. Grace took care of me this time and she was extremely capable of getting those knots and kinks out of my shoulder area. The pressure was just perfect and the attention …More

Once again I visited IRIX foot massage and had the most enjoyable time. Grace took care of me this time and she was extremely capable of getting those knots and kinks out of my shoulder area. The pressure was just perfect and the attention to detail was on point. The management keeps a very clean place and the atmosphere is conducive for a mindful relaxation. Highly recommend this spot!